Quzo Reviews

4.6 Rating 46 Reviews
89 %
of reviewers recommend Quzo
4.6
Based on 46 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Live Chat, Email
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Phone:

02036579723

Email:

support@quzo.net

Location:

Kemp House, 158 City Road London
London
EC1V 2NX

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I purchased a mouse from Quzo. After just over a year it developed a fault. It had a 3-year warranty and Quzo directed me to the manufacturer. The manufacturer was helpful and tried to fix the fault but eventually said that Quzo were required to replace the faulty mouse under the warranty. I asked Quzo to do this but they refused - they offered a discount voucher towards the purchase of a replacement instead. Their excuse was that the mouse was now more expensive. However, the manufacturer would have been reimbursing them so they would not have been out of pocket. The manufacturer also contacted Quzo and asked them to replace the mouse - they still refused. This was in breach of the sale of goods act and disgraceful customer service. I shall never purchase anything from them again and I would advise you to look elsewhere too.
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Posted 6 months ago
If I could leave 0 stars I would. Ordered Asus flip book chromebook on 9th Oct for sons 21st birthday. Received email on 10th notifying me that it had been dispatched via DHL on 10th Oct, tracking number provided. So far so good. No sign of item so check tracker and it shows delayed. So I contact DHL, they state item has never been picked up. Contact Quzo who tell me it has been and they have contacted DHL who will search warehouse and interview driver who collected item and get back to me. They never did. I contact DHL on 14th Oct and they remain adamant that this was never picked up, there are no notes on the tracking number and no calls have been added from seller Quzo...why would they lie? So tried contacting Quzo again on 14th Oct...woman who took call asked me to hold and she would check and after a minute call terminates. I tried calling back, same again, caller hangs up, tried again, goes to voicemail, tried again, on hold, no one answers, hang up after 6 minutes. Emails sent, no response... I would take your business elsewhere, their reliability is questionable
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Posted 1 year ago
Very disappointing and unreliable. Sent the wrong phone and took over a week to be advised that the phone I ordered was not available and refund would be issued instead. Waste of time and mess up my plans.
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Posted 1 year ago
Terrible company, still not received my purchase after 7 days, customer service does not respond to emails. Having to resort to Paypal claim to try to get my refund. This is the worst online purchase experience ever. Avoid this company.
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Posted 3 years ago
Quzo is rated 4.6 based on 46 reviews