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RAC Reviews

1.4 Rating 2,371 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,371 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called the RAC following the receipt of an email notifying me that it was time for breakdown renewal, unfortunately i did not have my membership number so they could not find my details even though i gave them my current address and my address when i took out the policy in 2019, The first person (Rishak)was very unhelpful and after 20 mins just hung up , i called back and spoke with (Dominque) who again was not very helpful saying could not find me details, i asked to be put through to the complaints and she gave me a number to call, i called the number only to find its was the same department, eventually got through to a person called (Fatima) who i asked again to be put through to someone to talk to about the issued i had face for over an hours only to be told that managers/supervisors are not customer facing so would not come to the phone, how un professional of the RAC I am 66 year old pensioner with learning difficulties, now just want to cancel but do not know how to??”

Posted 12 hours ago

“Yesterday (15th April 2024) I spoke with Sally Morgan in Manchester, regarding my breakdown policy cancellation due to Barclays withdrawal from the RAC cover package with them. Sally was willing to listen to my concern and understood my reason for requesting a cancellation. She was polite and courteous in her demeanour throughout our conversation and she has cancelled my policy. I have no hesitation in recommending her to anyone in need of her help.”

Posted 1 day ago

“Totally scam fraud they refuse breakdown cover so I didn’t find out today so my policy he updated without permission me now they’re asking me cancellation fee you need to pay. I didn’t update policy. Why I can pay the money very bad customer service. Don’t trust who giving five star they’re all fake”

RAC 1 star review on 16th April 2024

Posted 2 days ago

“Poor customer service. I had the top package included help and customer service did not receive none of that my car was at the workshop for repairs.I called the RAC. And asked for onwards, travel I was told to provide proof that my car was in the garage it was Saturday afternoon and they was closed so I could not get in contact with the owner I was told that RAC onwards travel will call me back. I did not receive any call today is now Monday and I am still without a vehicle. And no phone call from the RAC. So what I have decided to do is call them up and cancel my membership. As I did not receive the service, what I required and what I was paying 35 pounds a month for what 420 pounds a year looks like I will be joining the AA. For half the price”

Posted 2 days ago

“i had mark and he was amazing. had to take my car on tow for about 2 hours, he was very nice. he let me speak unlike other recovery services i’ve used in the past. made the stressful situation much better”

Posted 2 days ago

“Had a relative stuck for 5 hours.. they said the travelling time to get to my relative was 1 hour drive. My relative is poorly & has insulin controlled diabetes, I called twice to stress a matter of medication needed & got told to wait longer, praying that he gets home safe tonight with no more health conditions, I'm appalled at this service. I struggled to give 1 star..”

Posted 3 days ago

“My wife had a breakdown and was threatened by males at the location. I spoke to the emergency number several times, and all they said was.. "I will call dispatch". 4 hours later the recovery team arrived.. absolutely useless!!”

Posted 3 days ago

“Awful experience, call centre staff are rude. They cut me off and they left me on hold for over 40mins twice. Been a member for close to 20 years and paying over £31 a month and for what? When trying to close account all they are interested in is offering you a discount to keep the service. From start to finish I feel disgusted. After back and forwards for 2 hours with them I rang a local recovery who picked me up in 15 minutes and couldn't have been more helpful. They are not worth the monthly payments.”

Posted 3 days ago

“Rac would rather you leave your kids in an unsafe rarher than get to safety!!”

Posted 3 days ago

“called the RAC coz my car wont start somthing wrong I paid £160 the rac came the mechanic checked and the good news my car start but wont able to used omg and he told me i need to call or bring to garage what a joke for £160 no 20 mins stay end of story my car was not done used less”

Posted 3 days ago

“15 hour wait in a car park in the middle of the night, miles from home. Promised arrival times up and down and call centre no help whatsoever. In the end had to pay nearly £200 for a battery too, so that was a bargain on top of the fees I pay. Been a member for 22 years. Will not be 23. All the road guys are superb, though.”

Posted 4 days ago

“Been with the rac now for about 3 years and always had the higher level of cover. Heard a few bad stories about them but never thought much about it as I keep my car in good order and never had to call them out until last Sunday when all of a sudden my vehicle just stopped. I called the rac only be sent a text with a link to do it online but my phone cannot connect to the Internet as its just an old phone kept in car for emergencies. Ended up paying a stranger to tow us back to southampton from Poole (and paying them for it of course). Tried complaining but it's all automated and no one gives a toss, so stopped payments straight away. Rubbish company that happily takes money for a service that it CLEALY cannot supply.”

Posted 4 days ago

“Woeful service by the RAC. Left my Wife and 2 x small children for over 9 hours. Nothing but empty promises and lies from the call centre. Avoid!!”

Posted 5 days ago

“I wouldn’t even give them a 1 Star, absolutely disgusting service, first contacted RAC at 11:30am signed up for a 1 year membership because they said they couldn’t come otherwise paid £139 for this said that a member of the team would come within an hour but they didn’t. Fast forward two hours still haven’t arrived, after multiple calls and conversations with different members of the RAC team Who assured me that a patrol would be on the way we STILL hadn’t been seen to, the estimated time just kept going up. When a member of the RAC patrol team did contact us, I went through AGAIN!!! The issue with my vehicle for him to turn around and say we cannot fix this issue, you will need a pick up. This could have been solved hours ago had someone actually read the notes on file so that we could’ve been picked up by somebody earlier After 8 1/2 hours, an amazing and polite lady at Macadam & Son called to say someone was on there way to rescued us from the side of the road. At this point, it was dark and there were no street lights on the dual carriageway very much exposed to oncoming traffic We have been messed around, lied to and completely mistreated by RAC and I am appalled by the lack of urgency surrounding my breakdown!!!!”

Posted 5 days ago

“Terrible service. Waited ages for them to come out and when they did charged £175 for special equipment I didn’t know they were going to use. I’ve tried fighting the case but haven’t succeeded. Won’t renew. Been with them 10 yrs.”

Posted 5 days ago

“Broke down on asda was rescued by a very helpful patrol (chris) so thanks to him my car is now in garage. I even got a lift home with my 1 bag of shopping so thanks”

Posted 6 days ago

“Been with RAC for ten years. Renewal quote £297. One phone call and it is reduced to £247. So much for customer loyalty. I wont renew on principal. Disgusted with this level of treatment for ten years premiums. Only marginal difference in cover from Greenflag much much cheaper.”

Posted 6 days ago

“We first contacted The RAC at 18:08 and at 16:05 the following day noone from the RAC or their "trusted partners" had arrived. In the end we were forced to make all the arrangements ourselves! Why have I been paying more than £300 a year for such shoddy service? I tried to make a complaint via the RAC website to find there is “an error in the system” and to try again later. How convenient!”

Posted 6 days ago

“Very helpful man called amir helped to reduce my monthly premium and made me aware of benefits if download rac app”

Posted 6 days ago

“Last night my car broke down at 11pm in a car park behind a train station. It seemed like the brakes had jammed. I used the app to try and get help, was not easy typing in all the issues, especially when you don’t know what it is. Eventually got sent a link and told there would be around an hour, then 2 hours. It was cold and I had very little fuel so was also worried about turning engine on, also some young kids/teenagers were shouting and arguing so I did t want to attract attention. At 1am I was called to be told it could be 2 more hours or more, what would I like to do, get a taxi home and come back or wait. As I lived about 12 miles away I said get a taxi and come back tomorrow. They said they would keep me informed. I waited and waited and tried to call the number back but got a voicemail. 1 hour later no taxi. I called and was told office hours are 9-8 blah blah blah…then got another no and talked to someone, explained the situation again and said I was cold and a little distressed... Read more”

Posted 1 week ago

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RAC is rated 1.4 based on 2,371 reviews