“I replaced my Orbit b-hyve after it died of “NoAC” error, expecting to have a better system. The app seems to be designed by someone who never had to program an irrigation schedule. It disconnects frequently and you have to wait for at least a minute before trying to connect again. There is no test feature to test each zone. Figuring out different times and schedules for each zone seems to be impossible. I am going to return the ARC8 unit to Home Depot.”
“This company is unbelievable. I can get no one on the phone. I can't set the sprinkler because it waters all night, rain or shine. I tried going online to view the demonstration, nothing they explained appears on the screen. I have had sprinklers before and all I had to do was set the time of day, number of minutes and frequency. This stupid company expects you to do everyday individually and I cannot even read what's on the screen. I can only operate this system manually so when I go on vacation, I have to choose between no water or water all day. I might add the cost of water is very expensive in my area. I will never ever purchase anything from this company again. STUPID!!!!”
“Used Rain Bird website to send a comment to their Customer Service folks. URL not found, so it was unable to send. I tried to use their "Chat" function. Started a text exchange with Customer Service, and then the representative just disappeared; I got no further responses after s/he asked several questions about my defective product. This is not a good indicator of a decent company. I'll be buying irrigation products elsewhere.”
“No customer service help just ads. Can't get to talk to a person again just a series of ads wanting to sell you different products. How about supporting your products! This is the worst experience of customer help I've ever had. Never buy it again. Service makes or breaks a product. Done.”
“Unbelievable. I'm normally a very patient person but in this day and age of respectable customer service, this company is living in the dark ages. Called multiple times not able to get through and having to leave a callback # only to get a callback saying "Due to technical difficulties please call us back" and then they hang up before you can get a word in??? And the one time i actually got through to a live person, they just quickly repeated the same message and hung up immediately! And this is supposed to be a multi-national company. LOL. Give me a break and spend some money on proper customer service. Products are decent but a sprinkler head housing inexplicably cracked so just looking to do a simple warranty claim. I'd give this company zero stars if I could.”
