RebusFarm GmbH Reviews

Name: RebusFarm GmbH
Address: 46, Breidenbachstraße, Leverkusen
Rating: 4.56

4.6 Rating 199 Reviews

88 %

of reviewers recommend RebusFarm GmbH

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4.6

Based on 199 reviews


Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

221 67782940

Email:

marketing@rebusfarm.net

Location:

46, Breidenbachstraße
Leverkusen
51373

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"I had an extremely disappointing experience with RebusFarm, leading me to strongly advise against using their services. The core issues revolved around inadequate customer support and unexplained, inconsistent pricing for rendering services.\r\n\r\nFirstly, the customer support was frustratingly slow and inefficient. The first support agent I chatted with unexpectedly left the chat after about 45 minutes without notice.\r\n\r\nI found myself repeating information and waiting for prolonged periods without any substantial help. The representatives seemed unprepared to handle my queries, resulting in a waste of time and adding to my frustration.\r\n\r\nThe most significant issue, however, was the inexplicable increase in rendering costs for resubmissions of the same scenes for redos. Redos by the way were a result of the RebusFarm system not handling Cinema 4D\u2019s Takes system properly. Despite multiple assurances that the scenes were identical in terms of settings, materials, and lighting, I faced a drastic and unexplained cost increase for each subsequent render. For example, one render cost 12.75 RP, while a subsequent one skyrocketed to 41.89 RP. This inconsistency was not justifiable, especially considering my familiarity with rendering processes and the fact that these scenes rendered locally took equal time.\r\n\r\nCustomer support failed to provide a satisfactory explanation for these discrepancies, resorting to vague justifications about changes in lighting and materials, which were not applicable in my case. Their inability to acknowledge the possibility of an error on their end or to offer a viable solution was deeply concerning. It felt as though they were avoiding the issue rather than addressing it head-on.\r\n\r\nIn conclusion, I am thoroughly dissatisfied with RebusFarm's services. The combination of poor customer support and inexplicable cost increases for identical rendering tasks is unacceptable. I strongly advise potential customers to consider alternative rendering services to avoid similar experiences. I have decided not to use RebusFarm again after my current credits are exhausted. This has been an unfortunate and costly lesson in the importance of service reliability and transparency."

RebusFarm GmbH 1 star review on 6th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Short answer, it's a frustrating experience that leaves you stuck and disappointed with nonrefundable credits, 0/5 would not recommend. Long answer, I've been using Rebus on an off for years. I only come back because I have nonrefundable credits that I don't want wasted. The customer service is quick, responsive and generally helpful (They need to be because of all the other issues that you will encounter throughout the process). The farm and plugins on the other hand are unreliable and inconsistent. You will be left with trust issues about jobs completing correctly and on time and need to spend hours constantly monitoring renders and refreshing the control center through the app or web. There is no way you can just set it and forget it by rendering something overnight and have any level of confidence frames will be there in the morning to composite. If there are errors with your jobs and you don't notify them immediately they will not refund the cost of the render. I really want to recommend the service because if you're lucky enough to have your file render correctly the service does work and is quick. Unfortunately it's not always speed that matters, it's trust and reliability that the service will be there when you need it most. Don't count on Rebus to save you if you are in need of last minute renders (as we all experience). Anyone who has used Rebus for some time can vouch this and as you can see from other reviews this isn't an isolated experience. I would be sceptical that the 5/5 reviews are made by anyone who have completed more than a few jobs via Rebus and question their authenticity.”