“I bought a water rower from RFA.. after a year the strap broke. I was greeted with great customer service and immediately had a replacement sent out. Great service!”
“Placed smart watch in cart for purchase, due to personal emergent situation did not finalize purchase. Next morning attempted to complete the online purchase, to find price was significantly higher. Called (3x) CS number during business hours, received message stating they were closed.
Called next morning to request help. CS stated "sorry, they were not able to offer the watch at the cart price because the sale ended".
Nice way of saying, sorry about you're luck.
Lesson learned... don't have personal emergencies.
Going elsewhere with my $900.
Try to stay away from this place if you have any ideas if they'll take care of customers, they WON'T!”
“6 weeks since my order and still nothing has shipped and no follow up on when I should expect it. The very same item is still listed for sale on the site with 'In stock and ready to ship!' shown in the description. When calling support, it usually disconnects on hold after a few minutes. Find another place to buy from. There is no shortage of competition.”
“4 Months later and I still have not received what I ordered **BUYER BEWARE THESE FAKE REVIEWS**
I ordered a phone holder for my Stages cycle bike on 3/7/21 I waited two months for the item to arrive only to have the wrong item shipped (thanks for the paper weight). I emailed to receive a blanket response a few days later, apparently the wrong item was shipped to a number of folks that ordered the same item. The email stated they would ship out the original and intended item in 2-3 weeks, that was on 4/19/21 so going on another two months and I still have not received the item I ordered. My last two emails have received no response, I would highly encourage anyone reading this to order elsewhere unless you like waiting 4+ months for your item to arrive, and who knows if I will ever actually receive this...”
“I waited 6 weeks for my product. Then they sent me USED equipment! They didn’t even include my whole order! It was obvious the equipment had been used. There weren’t any instructions in the box or literature on the product. This is a total scam!!!”
“Bought the Air C plus heat air compression and leg massage. There is no leg massage at all. It just pumps up with air and deflates like a blood pressure cuff. I now want to return it and I am going to be charged a 20$ restocking fee and need to pay for shipping. This is why people go through Amazon! Not impressed and the "Leg massage" doesn't exist. Total false advertising.”
“I bought a Fenix 5 Plus for 350$ (with discount 330$). The delivery was quick and everything was ok. After 5 months of regular use the GPS stopped working for no reason. I never misstreated the thing nor have i hit it.”
“I purchased the Stages SC2 bike and received it 2/12/2021. It arrived damaged. I sent photos and details to Recover for Athletes customer service. Today is March 19, 2021 and the bike is still not usable. RFA customer service is elusive at best. The shrugged it off to Stages for them to handle it, but didn't set up a ticket or just didn't actually contact them when they said they did until weeks after I informed them of the damaged bike 2/12. Did Recovery for Athletes offer me any assistance? No. Did they offer me a discount or replacement? No. As of today I've been contacted by Stages Cycling and the parts are being sent to a tech who will install them--henever that will be. This was my first, and now last purchase from Recovery for Athletes. I took a chance on them, read their about page and the why buy from us page, "Here at Recovery for Athletes, we pride ourselves on putting the customer first and providing world-class customer support. Well, everyone says that, so what makes us different? Well, there’s many reasons. First, our founders are professional athletes, having trained in their sport for many years and having used the best recovery equipment along the way. We believe in our products and we know they won’t disappoint. Second, we make our best effort to make sure you receive absolutely everything you need and then some. We’re always a quick phone call or email away. Give us a ring and you will never look back on your decision to purchase from us." --I do wish I purchased elsewhere.”
“Although I received most of a new Neon Pro V Rowing Machine in a flimsy, plain cardboard box, Recovery for Athletes (RFA) did not recognize this was a problem! My husband with PD needed a rower at home ASAP, so I just took photos and assembled it for him, hoping it would work. It did, so no one at RFA cared if someone else had once owned it and that his First Degree Fitness (FDF) USA distributor had shipped it to us without its original box. Even the 2 accessories that came in the big box with the rower parts were obviously returned items! No one cared but me. I expected much better customer service - from both companies. I am too cautious to ever knowingly take such a big risk by purchasing returned gym equipment, especially when poorly packed for shipping. I do not appreciate that risk being forced upon me by RFA and/or FDF. I received no explanation or apology from either. Since neither company accepted responsibility, it could happen again to someone else. Therefore, I will never do business with or recommend RFA (or FDF) to anyone. If I had more time, I’d report this matter to the BBB for how it was almost totally ignored.”
“Extremely impressed by the price they were selling the product I was interested in and on shipment. They were very quick to ship product out and when I called with inquiries they were great there too.”
“I ordered a TrueForm Runner from Recovery for Athletes. They were very quick to respond to my questions about the order. The treadmill arrived about 2 weeks after the order. It is a great product for sure! Very good workout on a top quality machine. I would certainly buy from Recovery for Athletes again.”
“Only rating a 3 because I haven’t received the cycle yet (otherwise it would be a 5). An email confirmation says it was shipped almost 2 weeks ago but hasn’t arrived and the tracking number doesn’t work. Josh has been responsive but can’t seem to track it down. An update would be great!”
“After researching stationary bikes for some time, we came to the conclusion the Keiser M3i was the right choice for us. After researching the many options for purchasing, we came to the conclusion Recovery For Athletes was the best choice. This was our first time dealing with Recovery For Athletes and everything about the experience has been excellent. From start to finish, you guys are winners! We'll be back. Thanks!”
