RedAwning.com Reviews

1.0 Rating 13 Reviews
0 %
of reviewers recommend RedAwning.com
1.0
Based on 13 reviews
Customer Service
Communication Channels
Email

Write Your review

Tell us how RedAwning.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Do NOT use these people, as they do not allow refunds after 24 hours even for COVID-19. They also do not refund cleaning fees charged without a stay due to cancellation. Once they get your money, they keep it including a 300+ dollar cleaning fee in which you did not even stay at the condo.
Helpful Report
Posted 2 years ago
If I could give negative stars I would. Rented a place for the weekend with my 2 small children, 3 hours away from home. Around $1300.00 for 2 nights. When we arrived, the place was TRASHED. Garbage everywhere, laundry everywhere, every bed stripped, one bed was completely broken so that room was unusable, another room had a bunk bed for children which was so wobbly I did not feel comfortable having my children sleep on it. The 2 of them ended up having to share a bed which is unacceptable considering this was a 4 bedroom home, floors were filthy, sink full of dishes, smoke detector was covered with a shower cap and was too high for us to reach and remove. There has been a lot of shotty construction done around the house as well so there is tons of untreated wood around. Got a few splinters from accidentally brushing against door frames. We arrived at 330, couldn’t get our stuff into the house till 8pm due to the owner having “cleaners” come and take care of the mess. The people who came were not cleaners they were just the handyman/trash removal people. They all seemed like they were on some type of drug which I didn’t like considering my kids were present. One of them informed us that there was blood on one of the pillows and the owner has instructed him to not replace the pillow, only the pillowcase! One of the toilets was caked in feces… Everything smelled like dirty mop, mildew the entire time. Towels smelled like they haven't been washed. We asked about a fire pit and grill before we booked, when we got there, there was no propane, and no wood for the 2 fireplaces we would have liked to use. The owner was unresponsive and said he was out of country and when he did answer back he was completely ignorant and would not take responsibility for anything going on. He even admitted that the last renter was out of the house 4 days prior to our stay….. and it still had not been cleaned. He said he would take care of us and ended up offering $100 and a free night…. The cleaning fee alone was $300 and we left the house cleaner than when we found it. Since this home is 3 hours away it doesn’t Make sense for us to stay again and the way things were handled, we would NEVER stay again. Also, the owner gave us the pin to get in the house on Wednesday… we weren’t coming until Saturday which to me compromised the security of the home. We then tried to contact red awning to see if they would rectify the situation, they stood with the owners offer of $100 and had the nerve to say “don’t leave a negative review if you want the $100”…. After spending $1300 we don’t need the $100. I will never rent from Anyone doing business with red awning again and I suggest no one else does either. I have been renting homes through Airbnb, VRBO for years and have never experienced anything like this. The lack of respect this company has for people, their money and time is outrageous. Ruined my sons birthday trip. Thanks Red Awning.
Helpful Report
Posted 1 year ago
Red Awning is a total scam, they have horrible customer service. We had a death in the family and the funeral was scheduled for when we booked a condo. I asked if we could switch the dates. They told me to look at the calendar and let me know new dates based on availability. I gave them dates and they just kept saying they had to check with the local property manager. Days went by and nothing. Every time I had to chat or talk with a new rep and explain all over again what was going on. The condo was not used and the local property manager called me and asked why we didn’t check in (while I was actually at the funeral). So it makes me wonder if they even tried at all to change the dates. And Red Awning kept sending me check in information and I kept telling them that I am not coming and I don’t need the information. All of this while I was dealing with helping to plan a memorial service. It was horrid at best. They do not care about people at all. In this day and age and with COVID, you would think a simple date change could be accommodated. I was even going to add a day and spend more money. I was able to easily change all other aspects of my trip. What a joke.
Helpful Report
Posted 2 years ago
All Red Awning cares about is their bottom line, not helping their customers as their marketing may try and suggest. Promises of ‘Stress Free 24/7 Support’ are not lived up to and we will never do business with them again and want to tell as many people as possible about a missed customer support opportunity. Our very unfortunate situation started when I had emergency brain surgery a month ago and then was diagnosed with stage 4 melanoma. Living out of hospitals, my cancer treatments were occurring during our 4-day planned vacation. While Red Awning had no problem taking our full payment 60-days prior, they made no effort to try and help us out with our situation and attempt to cancel our reservation with ~3 weeks notice. Their only advice to my wife was to see if we could find someone to take our reservation for us. Spending most of our time in hospitals we told them we were focused on trying to get through each day. After multiple attempts to contact them to for help with a refund, we have heard nothing. I compare this experience with other conversations my wife had with companies like Hilton, Southwest Airlines, and even pre-bought tickets to concerts where all she needed to do is tell them our situation. Every other company said so sorry to hear about our situation and immediately refunded our purchases even outside of normal policies, which helped with both the stress and the huge pile of medical bills. Quite a different customer experience compared to Red Awning. Where we were asked to do all the work with no sympathy or caring for their customer and combine that with very slow responses to all of our communications and if anything, a tone that they simply didn’t care. This was even after we had requested a way to contact the property manager directly by either email or phone and offered to provide written letter from our hospital and doctors but all to no avail. Which lead us to the belief that their promise of “stress free guarantee” as well as common courtesy to family during a very difficult time…so we can only assume their bottom line means more than your customer’s needs. Extremely disappointed in our experience, but do know there are other companies out there that still do the right things so please seek them out.
Helpful Report
Posted 5 years ago
We're so sorry that this was your experience working with us. Please know that this is not the kind of service we pride ourselves on and we hope you will allow us to further look into this, so we can rectify the situation. Please email your name and confirmation number to customercare@redawning.com so we can work together to bring you resolution.
Posted 5 years ago
RedAwning.com is rated 1.0 based on 13 reviews