“Same problem as those below. Ordered an item 2/2/2021, still nothing. Contacted on the website and a few times by email, no response at all. You can check on your order status but it has been "in production" since the day I ordered it. This is the second time I have experienced long delays but the first was in December so I figured they were slammed due to Christmas. I will also never order anything from them again...and will just wait for what I did order. Wish they would take "Veteran" off their site, they are a disgrace to our fine Veterans!”
“Same story as everyone else. What lights my fire is they're still ripping people off even though we're using PayPal. You would think was an overseas operation. I've dealt with these companies before. Orders placed in Jan... 3 items, one was supposed to be free but I was charged for it. Because I've been burned before, I save everything. Every email, take screenshots of what I've ordered, everything in a folder with my email service. Took me a little bit to get everything together. I do this because they will tell you they need an order # but when you go to your account page on their site, you don't have an account! So last night I got everything together and wrote them an email to their customer service. Laid it down like Clint Eastwood. Tell them you want your order immediately or you want a refund immediately. Say I've already spoken with my bank and if this is not resolved by the end of the week they are going to issue a chargeback. This morning I got an email that my order is on the way. There were two charges of $29 on the same day back in December. I don't have any saved emails or anything so I'm wondering if they just charged me without my permission. I'm not going to even mess with that, I'm just going to tell my bank exactly what's going on and I will dispute the charges with my bank and I will get that money back too.”
“I placed my order in late Jan, for 5 items,, its MARCH 22 . I HAVE NOT GOTTEN ITEMS,, EVEN THO EMAIL SAYS IT WAS DELIVED AT 730 PM Ive been home all day and eve nothing is in mailbox or outside,,,,, EXTREMLY DISSAPOINTING”
“I just like everyone else writing a complaint I place an order Feb first in good faith believing a "veteran owned" gifts for my children, over $100.00 that now I feel its lost money I am a veteran's widow on a budget, how sad, I have written and called just like everyone else and get the same and the same answer, the order is being processed,”
“I placed an order on Feb. 11 and have not received my order still on Mar 18. It was paid for by PayPal on the day I ordered it.They will not answer the phone or e-mails!!! You live and learn!!!”
“Ordered January 14th and today is March 12th, still have not received order. Numerous calls and emails, no response from them. Will NEVER order from them again!!!”
“I have ordered from Redline Steel before, but never again. I ordered items on February 5, 2021. It is now March 12, 2021 and I have not received any of the things I ordered. On March 5, 2021 I filled out the submission forms for the two orders, called on March 6, 2021 and March 9, 2021 never received a called back. On March 8 I went to Colin Wayne's Facebook page...a real eye opener....and sent him a message. I received a reply 2 days later asking me to give him the order info and he would look into it.
I Advised him I send Submission forms and emails and to look at them since they have all the info he would need. Sent 4 emails on March 5, March, 7, March 9 and March 11. Finally got a response "we have your orders and are getting them ready for fulfillment" My response send me my refund, I don't want the items and will never order from you again. I believe Redline Steel started out well, but the owner now has other irons in the fire and this company is not as important....just my opinion.”
“I would give them 0 starts. I order 2 free items and paid postage. Never received items at all. They did not answer back to PayPal either. If they start charging me for something I did not order I will put a complaint into the BBB. Beware of this company. I ordered from them as Colin was on TV and thought a genuine person. Now I know better. DO NOT ORDER FROM THEM!!!!”
“They have this option that looks like a $10 coupon for their products. They offer a promotion to receive something for free or $5 for a different finish. Then there is a $10 coupon. If you say yes you'll take it they start charging you $30.92 monthly. First it was for the coupon no shipment. Then they start preparing shipments of their choice. I missed the first charge and nothing was even shipped! The second appeared with an email saying in production. They don't answer calls but might eventually reply. They say my repeat subscription was cancelled but so far won't credit for the first month never received or the second month not yet shipped but I'm production. BEWARE OF THIS COMPANY... DO NOT DO BUSINESS WITH THEIR PONZI SCHEME!”
“I ordered something on January 5th That was supposed to be a gift I've never had a problem with any of my other orders I still have not received it but you took the money out of my account. I would like a refund or I would like an answer on where my product is it seems that everybody has a complaint so I will no longer be purchasing anything from this company and it's sad because I really loved your items”
“Worst company and customer service I have ever tried to deal with. A free item that ended up costing $8 and another small item still haven't shipped after 6 weeks! This will be my last order”
“Very Disappointed. I ordered a shirt on a special in a medium for a birthday gift. I received it but unfortunately it would have fit an XL. I finally received a reply after 3 contacts offering me a 20% discount on a future shirt order. The design was perfect but at best could be used for a sleep shirt by a much larger person. You can get better discounts at a grocery store. I like the looks of their products but really hesitate to order again. I like their helping others but they need to clean up their responses & image by satisfying dissatisfied customers.”
“Please, please do not buy from this company. Customer service is some of the worst I have ever encountered. Two items were added to the order I placed 1/1/2021. I began to communicate with the company 1/1/2021 letting them know I did not order and did not want the extra items. I finally received a response 1/30 saying promotional items could not be canceled. Apparently they add items to your order and help themselves to your money. Looking at BBB complaints I see many issues, including this one. I still have not received the items. I no longer want them and will gift them to friends so I don't have to look at them and be reminded of this experience.”
“I love their products and have been happy in the past. Well, I have been waiting on a package since Dec. 10, and the post office said they never received it. They have the worst customer service, or better to be known as "NO CUSTOMER SERVICE". I sent a note and they finally responded about 2 weeks later and said the package is still coming. It hasn't. This really makes me sad, but I loved supporting them.”
“I ordered on Nov. 28, and Dec1. Both items I ordered were well before the Christmas deadline. I was very embarrassed at Christmas when I did not have the gifts I ordered. I finally received my order on January 4. Needless to say I am mad! They had a sale on the products I ordered buy 1 get 1 free. I have sent many emails and haven't gotten a response, I have called, no one answers the phone. I am on a very limited income and asked if they would return purchase price of one item since this was there fault and they did have the buy 1 get 1 offer. I thought this was fair. No response! I will not purchase from this company again unless they give me satisfaction on this order. Colin started out a good business to bad he can't keep up with it!”
“They should advertise "slow as a turtle shipping" and "the worst possible customer service we can provide you". My wife and I are both veterans and we love to support veteran owned companies. But, this company we will no longer support.”
