“DO NOT ORDER ANYTHING FROM THIS COMPANY. Don't waste your time. These people do not return phone calls or correspondence in any form. I have been waiting well over 6 weeks and not a single person will talk to me, other than of course when they had to get my money. I've paid good money for my item, and they refuse to give me my money back. This company is a scam and should be ashamed of themselves.”
“Need to return a T shirt because it was it was the wrong size. I want to return for a refund but, they would not accept it because it had been taken out of pkg. and tried on. Ridiculous!!! How do you know if it fits if you don’t try it on.”
“no one responds to either phone calls or on line. I am beginning to think this is a rip off. It is a shame because it puts a bad light on veteran owned businesses.”
“Same problem as those below. Ordered an item 2/2/2021, still nothing. Contacted on the website and a few times by email, no response at all. You can check on your order status but it has been "in production" since the day I ordered it. This is the second time I have experienced long delays but the first was in December so I figured they were slammed due to Christmas. I will also never order anything from them again...and will just wait for what I did order. Wish they would take "Veteran" off their site, they are a disgrace to our fine Veterans!”
“Terrible company to work with. I ordered to “home” signs. Got them & they turned around and ordered items fir me & charged them to my credit card. I DID NOT order them!! Tried numerous times to call them but all I ever got was a guy talking & you couldn’t leave a message. I will never order anything from them again. To top that off the items they sent which I emailed 3x stating I didn’t order anything else was items I wouldn’t have ordered!!”
“3/27/22
Order submitted in January, a gift for my great granddaughter. This was over two months ago. I requested information on this order several times. Shocker, I actually talked to a person last week. I was told my order is “Still in production.” Two months to produce advertised items. I don’t think so. I want to order three pieces now, but I will not. If/when this order is clear, I’m done with Redline Steel. It makes me sad.”
“THINGS WENT WELL FOR AWHILE. NOW ALL OF SUDDEN, I PLACE ORDERS, MY MONEY IS TAKEN AND NOTHING. NO COMMUNICATIONS. NO RETURN EMAILS. NO RETURN PHONE CALLS. NO MERCHANDISE/ORDERS ARRIVING. THE ONLY EMAILS INCOMING ARE OFFERS TO SPEND MORE MONEY WITH THEM. NON EXISTENT CUSTOMER SUPPORT/SERVICE. SLOW, NOT AT ALL SHIPMENT OF MERCHANDISE ORDERED. NO REFUNDS AS REQUESTED. HYPOCRITICAL ADVERTISING OF VETERAN & RELIGIOUS TO REEL PEOPLE INTO TO SPEND MONEY. SHAME ON YOU !!!”
“Same story as everyone else. What lights my fire is they're still ripping people off even though we're using PayPal. You would think was an overseas operation. I've dealt with these companies before. Orders placed in Jan... 3 items, one was supposed to be free but I was charged for it. Because I've been burned before, I save everything. Every email, take screenshots of what I've ordered, everything in a folder with my email service. Took me a little bit to get everything together. I do this because they will tell you they need an order # but when you go to your account page on their site, you don't have an account! So last night I got everything together and wrote them an email to their customer service. Laid it down like Clint Eastwood. Tell them you want your order immediately or you want a refund immediately. Say I've already spoken with my bank and if this is not resolved by the end of the week they are going to issue a chargeback. This morning I got an email that my order is on the way. There were two charges of $29 on the same day back in December. I don't have any saved emails or anything so I'm wondering if they just charged me without my permission. I'm not going to even mess with that, I'm just going to tell my bank exactly what's going on and I will dispute the charges with my bank and I will get that money back too.”
“I placed my order in late Jan, for 5 items,, its MARCH 22 . I HAVE NOT GOTTEN ITEMS,, EVEN THO EMAIL SAYS IT WAS DELIVED AT 730 PM Ive been home all day and eve nothing is in mailbox or outside,,,,, EXTREMLY DISSAPOINTING”
“Redline Steel, please accept some good advice: you guys need to spend a lot less money on taking new orders and marketing to get new orders, and put some of that money on "filling the orders you already have taken" and have taken the money for, and "deliver those orders in a timely manner" !!!
Your expected lead times also need to be posted or quoted up front especially when they're 5 to 8 weeks and longer. I placed orders on February 18th, 19th and I believe the 24th and I still have not received any of them yet. I received an email saying it usually takes 3 to 6 weeks so I'm waiting to see. Your reviews confirm what I'm saying here and I hope you will take some good advice. It's sad to see y'all are ruining your reputation while highly promoting that you are veteran-owned, too.”
“Mrs.Cook,
I'm writing to let you know how disappointed and sickened by the actions of the company you advertise as a "Veteran Owned Business ". I placed ONE order in early January, which I have continually contacted asking the status of my order. Several emails stated that you had my order right in front of you and it hadn't been completed and I would receive an email when it was, which would include a tracking number. I waited very patiently and as you can see from my email dated March 1st, I gave ample time for the completion, stating that if your company couldn't, I requested cancelling my order and refunding my money.
Being that I paid via PayPal, I logged onto my account only to find that you made several unauthorized deductions from my account in the same amount of $30.92 for the only order that I placed in January. I reported this to PayPal.
I want to let you know that I still haven't received my order, and frankly don't expect to, but if by chance it does arrive,I will be refusing the merchandise. I certainly don't want anything from a company that keeps advertising so people will place orders, you take the money,and don't deliver. I should have read your reviews. It would have saved me alot of time and money x's 3 withdrawals by your fraudulent company. Please do the people of this country a favor, DON'T ADVERTISE as a VETERAN. No self respecting person who served and serves our country would ever take advantage of its people. You should be ashamed.
As I have written here, I shall write again as your review on social media.
Gail Nefflen”
“I placed an order on Feb. 11 and have not received my order still on Mar 18. It was paid for by PayPal on the day I ordered it.They will not answer the phone or e-mails!!! You live and learn!!!”
“I ordered a faith tshirt in February and still have not received it. I’ve sent numerous emails and still no update on my order. I am so upset with this company.”
“Ordered January 14th and today is March 12th, still have not received order. Numerous calls and emails, no response from them. Will NEVER order from them again!!!”
“I have ordered from Redline Steel before, but never again. I ordered items on February 5, 2021. It is now March 12, 2021 and I have not received any of the things I ordered. On March 5, 2021 I filled out the submission forms for the two orders, called on March 6, 2021 and March 9, 2021 never received a called back. On March 8 I went to Colin Wayne's Facebook page...a real eye opener....and sent him a message. I received a reply 2 days later asking me to give him the order info and he would look into it.
I Advised him I send Submission forms and emails and to look at them since they have all the info he would need. Sent 4 emails on March 5, March, 7, March 9 and March 11. Finally got a response "we have your orders and are getting them ready for fulfillment" My response send me my refund, I don't want the items and will never order from you again. I believe Redline Steel started out well, but the owner now has other irons in the fire and this company is not as important....just my opinion.”
“I would give them 0 starts. I order 2 free items and paid postage. Never received items at all. They did not answer back to PayPal either. If they start charging me for something I did not order I will put a complaint into the BBB. Beware of this company. I ordered from them as Colin was on TV and thought a genuine person. Now I know better. DO NOT ORDER FROM THEM!!!!”
