Regency Fireplace Reviews

Name: Regency Fireplace
Rating: 3.97

4.0 Rating 579 Reviews

73 %

of reviewers recommend Regency Fireplace

4.0

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.4 out of 5

About Regency Fireplace:

Regency manufacturers high quality gas inserts, wood stoves and everything in between. Proudly built in North America for over 40 years & backed by industry leading warranties. At Regency, it's more than a fireplace...

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Regency Fireplace 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a new Regency insert Ci1150 and it doesn't heat 200 sq ft.. Worst stove ever and expensive. I wouldn't recommend buying this at all. The top pipes fall out constantly and you have to be within 5 feet of the stove to feel anything. We have a small house, small and it is terrible..”

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Posted 2 years ago

“The air wash system sucks!”

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Posted 2 years ago

Thank you for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please include your model number, serial number and dealer name.

Posted 2 years ago

“Please read before buying. I had a Regency Fireplace insert installed 2 years ago. Nothing but problems. After my 2nd burn year I asked the install company to come clean and troubleshoot. Please note they were out in year 1 as well. They discovered the catalytic converter was toasted. After further review they found a manufacture flaw. The flaw - the backing plate for the damper was installed backwards per Regency schematics. Regency response? They said our schematics are wrong we need to fix that. They refuse to replace or fix the stove. My next step is to try to work with the install company for resolution. After that I will contact my credit card company and see if they can help. Finally, why 2 stars - well the stove looks nice. Stay away from the headache of these stove.”

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Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please include your model number, serial number and dealer name.

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Simple to operate. Efficient.”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“It gives instant heat . Very nice to look at and problems free. I recommend your product.”

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Posted 2 years ago

“Looks great, works well.”

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Posted 2 years ago

“Without a doubt, the worst fireplace I have ever purchased. Professionally installed. Takes forever to get to burn dry hardwood. Will not draw properly. If you’ve got at least one hour to spend in trying to get it to burn, by all means purchase this piece of rubbish.”

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Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 2 years ago

“The regency wood burning insert w the catalytic converter fills my home with strong smelling smoke and leaks into house ruining everything from around the outside of the insert. Regency doesn’t know what’s wrong and won’t fix the $7500 purchased regency insert to work properly”

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Posted 2 years ago

Thank you for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 2 years ago

“We had a Chicago City Series fireplace installed couple years ago and have not seen it working even once. Company is not honoring the warranty and customer service is non existence. Worse service of all the companies we dealt with during or custom build. Never again.”

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Posted 2 years ago

“We live in a cold climate it throws out a good amount of heat, and burns all through the night.”

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Posted 2 years ago

“Performs well and looks good”

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Posted 2 years ago

“We love our Regency wood burning insert. Our heating cost have been reduced. The ambiance is second to none.”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“The unit work great had a few issues the fan didn't work and the thermostat on the remote stoped working everything was fixed !!”

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Posted 2 years ago

“The thermostat and the ability to turn off the pilot when not in use for extended times.”

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Posted 2 years ago

“It is warm and enjoyable to watch. It was installed on time, fairly neatly. It has not reduced our electric bill.”

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Posted 2 years ago

“It is as well built as our previous Regency stove which served us for many many years and the catalytic feature is especially useful”

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Posted 2 years ago

Regency Fireplace is rated 4.0 based on 579 reviews