Regency Fireplace Reviews

Name: Regency Fireplace
Rating: 3.97

4.0 Rating 579 Reviews

73 %

of reviewers recommend Regency Fireplace

4.0

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.4 out of 5

About Regency Fireplace:

Regency manufacturers high quality gas inserts, wood stoves and everything in between. Proudly built in North America for over 40 years & backed by industry leading warranties. At Regency, it's more than a fireplace...

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Regency Fireplace 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

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Posted 3 years ago

“Our unit performs exactly as expected and looks spectacular.”

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Posted 3 years ago

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Posted 3 years ago

“Fires start easily. Good draft control. Puts out a lot of heat. Handsome.”

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Posted 3 years ago

“Very pleasant heat compared to our old gas unit. Aesthetically beautiful machine”

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(Hallam, 3803) - Posted 3 years ago

“Love it in winter, heats the house and fuel economy is awesome, not getting used at the moment with 44degrees Celsius in Perth”

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(Hallam, 3803) - Posted 3 years ago

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(Hallam, 3803) - Posted 3 years ago

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(Hallam, 3803) - Posted 3 years ago

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(Hallam, 3803) - Posted 3 years ago

“I purchased a Regency gas insert. NEVER again. WORST insert I have ever used. The "authorized rep" who installed it is worthless, insert constaly shuts off or will not turn on. His response "call the gas company". I did call the gas company and the tech had to change the rock placement, the rep laid the rocks out". Now it is working, but continuously shuts off. By the way, this insert is only two months old. Do your research, do not buy and be certain not to have Charlie's Chimneys in Kennebunk, ME install. Both are worthless.”

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Posted 3 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 3 years ago

“We have the wood burning Ci1250 model and it's more work than it's worth. We have to clean the inside glass door after every use. Because we use our fireplace every night in the winter, the glass no longer comes totally clean. It leaves black residue and marks that won't come off. We are very disappointed with this fireplace, particularly for the amount of money we had to spend for it. The installer told us to only use water to clean the glass but never told us we would have permanent stains on our glass. He never gave us an alternative cleaning resolution. Plus, it doesn't heat the room at all. The only heat we feel is when the door is open, which is not a safe environment. We have been unhappy with this fireplace from the start but we were told that we couldn't return it because Regency would not accept returns.”

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Posted 3 years ago

"Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 3 years ago

“I've owned the Regency Alterra Ci1150 for about 2 years now. I feel this is a terrible wood stove for many reasons and I regret the decision of ever replacing our old Osborn stove with it. We hardly use it now since I feel it's not worth the environmental trade off of burning wood and not benefiting from any real warmth from it as it does not heat our room to a comfortable level. There are also a number of other issues I have with this stove, not to mention a few safety concerns. The only time I have ever really felt any kind of heat from this stove is when I open the door. One positive, I will say that It is a beautiful wood stove, that is one of the reasons we bought it, unfortunately.”

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Posted 3 years ago

“I own a regency 390E. I haven’t had 12 months of trouble free heating ever. Just about every part has been replaced, some multiple times. I’m planning on replacing the stove but would not choose Regency.”

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Posted 3 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. Please contact the team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 3 years ago

“Love the hear - hate the noise! Fan rattles. Fan unit was replaced. Still rattles.”

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Posted 3 years ago

“I pUrchased a Regency Hampton H15-LP10 Propane Direct Vent In Timberline Brown enamel fireplace February 2018 and had it professionally installed. To date the only part not to be replaced is the fan. In January 2019 the pilot assembly, flame sensors, spark electrode, pilot tubing, orifices, thermocouple, thermopile, remote control system were all replaced under the 2 year warranty. Then again had to replace the pilot assembly (not under warranty) February 2021, had the unit serviced for winter preparation on September 30, 2021 and I have a service technician scheduled to come and find out why this unit will not work on its own and it’s only December 16, 2021. The stove seems to need servicing at least twice a year to keep it in working order. It is supposed to come on automatically to heat my 4 season sunroom and often times will not come on causing the temperature to drop in that room dramatically. Currently it is costing me approximately $300.00 per year to keep it running just in service calls. That does not include the cost of propane or the backup electricity I have to use when the unit fails and I have to plug in an electric micro furnace. I would NOT recommend this unit to anyone who needs to heat a small area as you cannot depend on it functioning. Currently I am considering installing electric heaters so I have dependable heat in this room.”

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Posted 3 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name.

Posted 3 years ago

“House is warm and toasty and the wood stove looks great!”

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Posted 3 years ago

“If you enjoy working and replacing parts on a stove this is the one you want. Will not hold a fire all night as advertised. Maybe I got a lemon!”

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Posted 3 years ago

“After taking almost a year to get it installed we could not be more UNHAPPY with the fireplace. It can take an hour or more to get it to stay on. Half the time there is a BOOM that rattles the house! What happened to the flip a switch to turn on a fireplace? Has several options and no real clear instructions on how to use.”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care team has been notified about the issues you are experiencing. Please contact our Customer Care team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 3 years ago

“This is actually the first winter I have had to use this unit and in my home. We love the unit. Looking forward to using it for a long time.”

Regency Fireplace 5 star review on 23rd November 2021

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Posted 3 years ago

“Have had unit for 3 years. From the get-go have had problems with ignition. Local dealership no help , charged me $500 just to clean it (no repairs) fire will not stay on, have to “reset” 2-4x each time I want to use, and going straight to Regency did no good-they simply told me to contact local dealer. I live in El Paso, Texas so maybe want to use 6-8 weeks out of the year. It’s a beautiful 3 sided unit but I get aggravated with almost every use. There is no customer service.”

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Posted 3 years ago

Regency Fireplace is rated 4.0 based on 579 reviews