Regency Fireplace Reviews

Name: Regency Fireplace
Rating: 3.97

4.0 Rating 579 Reviews

73 %

of reviewers recommend Regency Fireplace

4.0

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.4 out of 5

About Regency Fireplace:

Regency manufacturers high quality gas inserts, wood stoves and everything in between. Proudly built in North America for over 40 years & backed by industry leading warranties. At Regency, it's more than a fireplace...

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Regency Fireplace 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the unit. Using my fireplace more now than ever. Keeps the room warm and cozy.”

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Posted 2 years ago

“easy lighting”

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Posted 2 years ago

“My unit actually heats my entire home - 2nd floor is usually a little cooler than the 1st floor which is great for sleeping - love my unit!”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Smooth operation, easy cleaning and my wife can work it herself. Perfect!”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“I have had my stove for about 5 years. Can you say lemon? I have done nothing but put money into it. The dealer who sold it to me won’t even return my calls anymore. Expensive and disappointing are the words to describe it! I will NEVER buy Regency products again.Buyer beware. Napoleon here I come.”

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Posted 2 years ago

“Regency apparently won't stand behind their warranty for their fireplaces. Fireplace (Classic I1150 Wood Insert) worked great for about 30 days, then fire goes out when door closed. Complained to installer, just get excuses. Finally got installer to come out, they couldn't keep fire going either, another excuse. Excuses range from not building fire right, too warm outside, chimney/flue not tall enough, not to building code. I verified chimney/flue is correct. Called Regency and sent email (reference TICK 16905. Answer was no help, did not answer all my questions. Sent two letters certified mail in the last three weeks complaining. No response at all.”

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Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please include your model number, serial number and dealer name. As always, we stand behind our product and would like to assure you that no warranty issue will go unattended.

Posted 2 years ago

“I love the fact that it burns well and hold a lot of wood and is a darn good looking stove. I hate that I have to replace the fire tubes at the top of the firebox every 2-3 years. The firebrick that lays on top of the fire tubes also breaks down and decomposes they need to be replaced regularly. Hello? It seems to me they could make a firebox that handled heat better. The fan works great but remember to clean it with an air compressor each spring.”

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Posted 3 years ago

Thank you for reaching out Gary, we appreciate your feedback. Our Customer Care team was notified about the issue you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 3 years ago

“Buyer Beware. My recent purchase of a G800C Grandview fireplace has left me with a really nice looking fireplace that does not work. After 6 attempts over 3 months of the installer coming back to trouble shoot and fix the fireplace, it is still not functioning. Regency will not offer refunds or replacements because the fireplace is already installed. So be sure to make sure your fireplace works before it is installed...oh wait that is impossible. You will just get screwed if you use this company!”

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Posted 3 years ago

Hi Jeff, We are sorry to hear about the issues you are experiencing. Our technical team has reached out and are looking into this.

Posted 3 years ago

“We purchased the Regency model P121-NG2 dual-sided fireplace based on how great the fire looked in the brochure. Based on our experience, it makes one wonder if the brochure had some PhotoShop work done to create an image of a fire that is nothing like what we have. Fireplace looks great and is a show piece in our home ... so long as you don't turn it on. The flame height is so, so low that it is a challenge at times to see it other than the glowing fake embers. Extremely disappointing to see such a large fireplace with a flame height similar to a campfire moments before it dies for the evening. We have had many professionals knowledgeable about gas fireplaces (HVAC technicians (2), gas supplier, and two mechanical engineers) look at ours and after checking absolutely everything other than the fireplace itself, they have all concluded that the gas regulator/valve within the fireplace is faulty. Regency, unfortunately, has a so-called "expert" technician who seems to think that the problem all has to do with log placement and arrogantly thinks everyone else are idiots (hence Regency has no interest to solve the problem). Clearly, the Regency tech must have cut his technical certificate from the back of a cereal box because he is absolutely clueless when it comes to technical conversation with others (especially engineers who are orders higher in technical capability ... they're the one's who design the fireplaces and train the techs). So if you want after-sale tech support, don't buy from Regency as their tech are idiots!”

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Posted 3 years ago

“COMPLAINT: Our Model #F2450M was installed in Sept. 2022. Upon installation we observed smoke coming out when we opened the firebox. This happened even after a 2-hour good burn. In Jan-Feb we used the wood stove for 21 days. Over time the smoke emitted into the house increased until we had to call the Fire Dept. because our CO2/Fire alarm was screaming FIRE, FIRE. They determined we did not have an active fire. Had the installer come out, the spark arrestor was completely blocked with soot particles. They removed it and started a new fire. Smoke is still coming out of the firebox when the door is closed, and when opened to restock the wood smoke still pours out. Our eyes sting and our indoor air is polluted with smoke. Opening the windows and doors do not remove the smoke from our house due to its density. It is an extreme health hazard! Per our installer the flue height is correct, we have the air kit installed, are burning bone dry wood and follow all the mfg's directions in using the stove. This stove is still under warranty, and we have a lemon. There is something wrong with the operational ability of the stove; faulty part(s) or improper construction of the unit we have. We have spent $8,000 dollars on the stove and installation and are extremely aggravated and disappointed! BTW-Did I mention we have 30+ years with 2 Stricker stoves and never had this type of problem.”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com . Please remember to include your serial number and dealer. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 3 years ago

“I have a U39E. I have had it for about year and a half. It will not stay lite! The propane dealer that put it has had to come to start it back up at least once a week. He is telling me he can’t get parts for it! What the heck! My outside temp was -7 this am and my house was 50! Thank goodnessI have an electric heater! I would not recommend a regency freestanding heater ever.”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care team was notfied about the issues you are experiencing. You can contact them directly at customercare@regency-fire.com. Please remember to include your serial number , model number and dealer name.

Posted 3 years ago

“There fans are of low quality I'm going through 1 a year and the unit is primarily used a decorative addition in our living room. I understand at on time the fans were made in Germany and were of high quantity, not any longer. Stay clear of their products.”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your serial number, model and dealer name.

Posted 3 years ago

“Had my Regency fireplace insert installed about 18 years ago. The best improvement I have ever made. My home’s living area has a vaulted ceiling and my home never really felt warm in the winter until this wood stove was installed.”

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Posted 3 years ago

“Working just fine the kitty says”

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Posted 3 years ago

“don't buy Regency does not stand behind their product!”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care team was notified about your concern. You can contact our team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 3 years ago

“Do not buy! Have had nothing but trouble since installed. Fan is loud and the whole unit vibrates so much with fan on it walks itself out of the opening. Now the vibrating is making the screwes on the glass of the door to fall out. Have had the installer come back and try to fix it but doesn't help. Have had less than a year and I'm taking it out and throwing it away. Save your money and try a different model!”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact our team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 3 years ago

“Regency Fireplace coupled with BC Fireplace are two of the most crooked corrupt lying companies in the Vancouver area. I strongly suggest that you avoid both of them. It cost me $1300.00 to have their collective mess fixed. VALOR is local and highly recommended.”

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Posted 3 years ago

“I purchased what I thought was a quality fireplace from Regency. Three fans later in 2 years. Extremely poor quality and NO support from Regency. Stay away! They will not back their product.”

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Posted 3 years ago

Regency Fireplace is rated 4.0 based on 579 reviews