Renparts Reviews

2.5 Rating 74 Reviews
35 %
of reviewers recommend Renparts
2.5
Based on 74 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
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Renparts 1 star review on 22nd July 2022
Paul
Renparts 1 star review on 22nd July 2022
Paul
Renparts 1 star review on 22nd July 2022
Paul
Renparts 1 star review on 20th April 2021
Martin Widdowson
Renparts 1 star review on 20th April 2021
Martin Widdowson
Renparts 1 star review on 20th April 2021
Martin Widdowson
Renparts 1 star review on 21st December 2020
Gary Bradshaw
Anonymous
Anonymous  // 01/01/2019
Ryan in customer service very helpful when wrong parts were sent out first time, problem was rectified and correct parts sent out next day delivery.
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Posted 5 years ago
Can’t thank this company enough especially a certain person named Kat who sorted my enquiry out and got the part for my car once again Renpart and Kat Thanks Mike
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Posted 5 years ago
Lies lies that’s the only thing there good at they won’t be happy soon?
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Posted 5 years ago
Car part finally delivered a full three weeks after we ordered it. Turns out it wasn’t sent out for two weeks and then misaddressed into the bargain. Had to chase it up many, many times each time the parcel would be with us in “2 – 3 days” until that changed to “confirmed for delivery tomorrow” Took five phone calls (over the course of a full day) to office manageress to get the parcel tracking so we could follow it up ourselves– only to find our parcel wasn’t handed to the courier until 2 and a half weeks after order was placed. 20 days in we found out the parcel had been wrongly addressed by renparts. Two whole days spent on the phone myself to the courier company to resolve this and then chasing up renparts to get them to take the action required. Situation certainly wasn’t resolved without a lot of work on our part and unhelpful and downright dishonest communication from office manager made an already stressful situation much worse
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Posted 6 years ago
Good communication
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Posted 6 years ago
Good communication
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Posted 6 years ago
Very unreasonable
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Posted 6 years ago
It is impossible to do returne .
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Posted 6 years ago
Bad experience........
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Posted 6 years ago
Renparts replaced an engine and turbo with an unreliable reconditioned engine and turbo in our Suzuki which resulted in numerous trips back to Renpart to rectify the problems they’d caused. I can’t recommend Renparts for any mechanical work. Possibly even parts as they used a cheap Chinese alternative which caused an oil leak, followed by another trip to Renparts. Unreliable, unsafe (engine failed on the motorway twice) = buy with extreme caution.
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Posted 6 years ago
ORDERED A HEADLIGHT £170 ON THE 20/12/2017 SAID I WOULD HAVE IT IN 2 TO 3 DAYS NOTHING! ITS NOW THE 29/12/2017 STILL NOTHING NO REFUND NO VEHICLE OVER XMAS OR NEW YEAR!. TERRIBLE SERVICED!
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Posted 6 years ago
very efficient, great customer service. would not hesitate to use again. many thanks!
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Posted 6 years ago
KAT in customer services very helpful and I'm very pleased with product
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Posted 6 years ago
Quick service, great part, car back on the road ?
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Posted 6 years ago
Renparts is rated 2.5 based on 74 reviews