Renparts Reviews

2.5 Rating 74 Reviews
35 %
of reviewers recommend Renparts
2.5
Based on 74 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
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Renparts 1 star review on 22nd July 2022
Paul
Renparts 1 star review on 22nd July 2022
Paul
Renparts 1 star review on 22nd July 2022
Paul
Renparts 1 star review on 20th April 2021
Martin Widdowson
Renparts 1 star review on 20th April 2021
Martin Widdowson
Renparts 1 star review on 20th April 2021
Martin Widdowson
Renparts 1 star review on 21st December 2020
Gary Bradshaw
Anonymous
Anonymous  // 01/01/2019
Terrible company. Avoid. 2920 pounds paid for engine after weeks of delay renparts write: "If you can let me know when you receive it we would then be able to send you a feedback revision request and once the feedback has been revised we can then offer you a discount of £50 off the price" they are afraid of negative feedback. REnparts go to work and don't fool the poor people with missing parts and different items, when shipped! Item is different from description, missing parts, The right way with this company is police report
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Posted 4 years ago
I bought a jaguar engine they ship the engine after 16 days, when the engine arrived there were no turbines and other parts. the company writes: If you are not willing to change the feedback, I have no reason to then give a good will gesture. If you would like to continue and get a partial refund on the engine, you would need to let me know if you are willing to change the feedback. They request change a feedback before refund and I don't have the turbochargers, the pipes and the money for 20 days of delay. trust these people.....
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Posted 4 years ago
Unfortunately I received the wrong car parts twice. I spoke with Kat sent emails but I don’t have response. I don’t know how to return the parts and get my money back.The parts I received were not the same as in the picture in online store.
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Posted 4 years ago
purchased a turbo and told correct by reg number,it was wrong when arrived and was returned, 10 days on still no refund was told chap who did refunds off sick but will be done by a lady called kat,phoned again 4 days later she forgot what she said total lies never did it,apparently she was off skiing the next day AVOID!!!!
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Posted 4 years ago
problem has been resolved, recommended people
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Posted 4 years ago
Got a quote, but didn't purchase straight away, within an hour i got a call pushing to buy. I needed the part so i did so. Failed to deliver 3 times, no one could give me an answer why.. It's a £500 piece. The 3rd time i just asked for a refund, and confirmation, he said they could not give confirmation, not his department. The only guy in the office, answering phones, but not his department? In the end i went through the credit card company to recieve my money back, as they're obviously scammers. Avoid these people at all costs.
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Posted 1 year ago
Ordered an engine over the phone for a customers renault kangoo van paid extra for a complete 54k. engine to include injectors, intake etc. Paid for delivery 7 -10 days, turned up 3 weeks later 2 injectors.missing on an engine that looked like it had been on the titanic since it sank. After numerous phone calls, excuses and lack of help, got told to use my own parts off the old engine!!!! Please avoid using this company at all costs. Promise the earth and under deliver. Very unprofessional.
Renparts 1 star review on 20th April 2021 Renparts 1 star review on 20th April 2021 Renparts 1 star review on 20th April 2021
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Posted 3 years ago
This is a dreadful company to deal with and I would advise any potential customer to avoid them at all costs. They quoted me for some central locking parts for my daughter's Renault Clio and I subsequently contacted them by phone, was assured that the parts required were in stock and would be delivered within 2-3 days, and paid by credit card. When they did not arrive I contacted Renparts and began a very long and irritating series of communications with their manager,Kat, who consistently made excuses and told me lies. This went on for between two and three weeks until I finally received completely the wrong parts!! I subsequently obtained a full refund through my credit card company but this was no real compensation for the whole irritaing and time consuming process of trying to deal with a dishonest and probably fraudulent set of people.
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Posted 4 years ago
Hi Steve got me centre vent for my clio in perfect nick no marks from phone's being attached had to wait for car to come in stock have mk 4 on my 3rd clio in 10 years ren parts allways deliver.well worth the wait
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Posted 4 years ago
Excellent
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Posted 4 years ago
Hi i also bought a part from renparts that lady "Kat" tells lies it on the way its been 4 weeks still no joy paid £156 im fromSouth Africa bad
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Posted 4 years ago
YOU HAVE BEEN WARNED!!!! Stay very clear of this company, RenParts is in liquidation and is now trading as RenPart Europe Ltd, i requested a gearbox and was fobbed of for 3 months and in the end they sent me a gearbox that was so bad the one i took out of my old one was in a far far far better shape, i am not sure how that got the 5 stars reviews transferred over and i do not believe its true as i am sure its all fake. I used parts gateway and the concept is great and would use them again as i did eventuality get my gearbox from a different dealer within 24 hours. RenParts Ltd/RenPart Europe concept is to say they have the parts and take your money then send you over a dispatch note and then it starts "" oh i will look in to it why you have not received it" a week passes " still with transport will be with you by the end of the week" week passes " oh its been lost in transit i will locate you a new one will come back to you" i hope you can see were this is going and how this plays out to " i am sorry i can not get you one i will have have to refund you but just give me a couple of days as the owner hates giving refunds" and the same process starts to get your refund. as i did say i went back on PartsGate way and found a gearbox from others but when i put a new search RenParts pop up again advertising a gearbox for £475.00 the director is the girl whom takes your call and the one who lies and cheats you and she goes by the name of Kat...
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Posted 4 years ago
Car part finally delivered a full three weeks after we ordered it. Turns out it wasn’t sent out for two weeks and then misaddressed into the bargain. Had to chase it up many, many times each time the parcel would be with us in “2 – 3 days” until that changed to “confirmed for delivery tomorrow” Took five phone calls (over the course of a full day) to office manageress to get the parcel tracking so we could follow it up ourselves– only to find our parcel wasn’t handed to the courier until 2 and a half weeks after order was placed. 20 days in we found out the parcel had been wrongly addressed by renparts. Two whole days spent on the phone myself to the courier company to resolve this and then chasing up renparts to get them to take the action required. Situation certainly wasn’t resolved without a lot of work on our part and unhelpful and downright dishonest communication from office manager made an already stressful situation much worse
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Posted 6 years ago
Good communication
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Posted 6 years ago
It is impossible to do returne .
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Posted 6 years ago
Renparts is rated 2.5 based on 74 reviews