“Didn't find the on line form with all the downloads very easy..couldn't pay the fee because it said I could only use a credit card and not debit. By the time the staff dealt with my e-mail when they got in on Monday the house I wanted had already been reserved with another agency.”
Thank you for providing your feedback. We are so sorry that your experience was not positive.
We are unable to replicate the issue with the credit/debit card unfortunately. Could this be something to do with the card that you were trying to use?
Unfortunately, we do operate a "first come first served" policy when it comes to reserving properties. We are sorry that you missed out on the property that you wanted to rent. Please do get in touch with our lettings team on 0191 303 7778 to see if there are any other properties that you may be interested in.
As always, please do not hesitate to get in touch if you think that we may be able to be of any further assistance.
Rent North East
“Service was exceptional. All staff were friendly, helpful and very professional. Filled me in on all information I needed for letting my first investment property. Was a pleasure to work with them. I would definitely use their services again and recommend others to use Rent North East, too.”