“I have used Rent NE to find me tenants for several of our properties, the service has been excellent and has found quality tenants very quickly.
All the checks are carried out in no time and our vacant periods have been reduced due to their service.
I wholeheartedly recommend you give them a try the next time you need a tenant!”
“I find getting hold of anyone incredibly frustrating, as you can often wait on the line (on the main number) and not have your call answered whereupon you have to leave a message or hang up. If you do get through to someone, the answer is always the same, Jack will call you back. Reporting problems, although simple, through the automated front end, is ultimately frustrating, as everything is done by email, which just adds to delays. There is no sense of urgency to repair problems, often requiring me to chase and chase until things start moving, which in turn just strains tenant/management relations, and when jewish/public holidays take place, there is no contingency to help tenants out, as the out of hours team just take messages. i reported a boiler fault, which left me with no heating or hot water for 2 days, but was told someone would call me back....i'm still waiting 2 days later.”
Thank you for taking the time to make us aware of a few issues that you experienced.
You experienced difficulties in contacting us when some of our staff were on annual leave, as you had to wait on the phone for a while, and when your call was answered then you were not assisted as you should have been.
We are very sorry about this. We do have an emergency and out of hours contractor, whom I can see that you tried to call, but they did not answer your call We have now replaced this contractor with a national provider to prevent this from happening to you or to anybody else in the future.
Our relationship with our tenants is very important to us, we specifically ensure that we always have somebody on call for out of hours repairs, and that we have an easy to use maintenance reporting system for non-urgent repairs.
This does not mitigate what happened in your case, and we have therefore added £75 credit to your account, as our very small way of showing you how sorry we are about this. This was not intentional, and we promise that we have done our best to ensure that it doesn’t happen again.
We look forward to providing a great service to you for the duration of your tenancy.
Director, Rent North East