Hello,
Thanks for contacting us from time to time engineer delays do happen, especially in rural parts of the country, you will receive the same reply on all social media channels as well.
48 hours is a provisional booking time.
If you have any more questions please feel free to call us. 0800 994 9444
“Our fridge freezer had stopped working. I rang your company who organised an engineer to contact us. We were charged £229 which included parts, labour, call out and VAT. Our appliance started working again. I rang yourselves to cancel the engineer and was told I would be charged £79 for admin costs as the engineer was booked. It wasn’t until the following afternoon the engineer called, so it’s clear your company didn’t cancel the appointment and so inconveniencing all parties, while you reap the rewards of all.”
Thank you for contacting the Repair Alliance.
We will investigate this matter and get back to you as soon as possible.
Thank you
The Repair Alliance Customer Care Team
