Restoro Limited Reviews

4.6 Rating 9,218 Reviews
91 %
of reviewers recommend Restoro Limited
4.6
Based on 9,218 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5

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Anonymous
Anonymous  // 01/01/2019
Why does one contact an organization like Restoro as they have a problem. Restoro gets one in and sign up. There is NO paper trail and all by phone and chat. Emails questions are NEVER answered and the replies only brings more questions and again NO answers. Once you have signed up and paid money one is told that your problem is a different part of the organization and you need to pay more money to talk with them to supposedly fix your problem. Restoro is typical of businesses today, your problem you fix it. Restoro cannot understand that the average you and me cannot go into a computer to do this and that. Restoro can talk the talk but cannot walk the walk. A point to watch out for is that there appears to be no record of the problem to commenced communicating with them and no paper trail and after sixty days your time is up, no problem fixed unless you pay more money. Does not one hear this all the time now Even if desperate give this company a wide berth as they will take your money and fix nothing unless you pay more The questions asked below again highlight a major problem as there is more than one answer to the questions. Yes, live chat, yes email and yes telephone when one tries to phone The company replies to your queries BUT NOTHING IS RESOLVED but if you pay more money??????? Customer Services has been trained well. Don't answer questions and good at deflecting causes and problems and making you do the work
Helpful Report
Hi Stephen, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We'd like to help your concern. Please expect an email from our team to better assist you. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience.
Parfait. Rapide. C'est ce que j'attends d'un service client. 5 étoiles ++++
Helpful Report
Salut Hélène, C'est notre plus grand plaisir de vous rendre service. Soyez assuré que vous ferez l'expérience du même niveau d'excellence la prochaine fois que vous aurez besoin de notre aide. En cas de besoin, n'hésitez pas à nous contacter à tout moment. Téléphone : 1-888-575-7583 Courriel : support@restoro.com Chat : https://tinyurl.com/RestoroLiveChat
i payed to reinstate service today and am being sent back to the page to pay again....refund my money if I cannot be provided service...not a satisfied customer
Helpful Report
Hi Gail, We highly appreciate that you brought this to our attention. We want to apologize for any inconveniences or problems that these issues caused you. We highly appreciate your feedback and we would like to investigate this further. For the meantime, we have endorsed your concern to our technical team to address the issue with your license key. Please expect a call or email to further assist you with your concern. We highly appreciate your patience on this matter. For any urgent concerns, you may reach us at: Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Thank you and have a nice day!
Bought the licence key and ran restoro through my laptop on the 12/1/2021 It has completely ruined my HP laptop which is only 18 months old. The laptop is in a never ending safe mode loop and I can't log in as an administrator to try and make changes, including deleting it. Be wary of the possibility it can trash your laptop.
Helpful Report
Hello, Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system and it would be a unique case if the program really did cause the describe. We would like to learn more about what happened and assist you. Unfortunately you opt to write you feedback anonymously limiting us from trying to contact you back through our support system. Could you leave us a quick note through any of the below and we will get back to you as soon as possible. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
Didn't work. Computer became slower. No refunds
Helpful Report
Hello, We'd like to learn more on what you were trying to fix and to also better understand how we an improve our product. Could you contact us directly please this way can look up your account properly. You can reach us at: Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
I seemed have paid three times for the same service. I'd appreciate the refund you promised. Now I find I need enter a key to use the sofware and I can't find a way of retrieving the key or keys! The program insists that I need to scan my computer at drop of a hat. Why is still not built into my Windows system. Let me out pf here!!!
Helpful Report
Hello Rob, Thank you for getting back to us. We looked up your account and it turned out that we sent you an email with your license key in it however your email address have a strict security rule and our message came back saying that our email address is not listed in your list of pre-approved contacts. Could you Contact us directly so we can resolve the issue please? You can contact us through Chat: https://tinyurl.com/RestoroLiveChat Phone: 1-888-575-7583
correct my problem with surround system with Sound Blaster AE=7
Helpful Report
Hello Terry, Thank you for leaving us a feedback. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Should the need arise please do not hesitate to contact us anytime. Email: support@restoro.com Chat: www.tinyurl.com/restorochat
It should warn people before wasting time scanning that is costs money. A site recommended it to my friend so we had no clue it costed money.
Helpful Report
Hi, We're glad you have reached us and we’re sorry to hear that your experience was not of the quality you expected. You can take advantage of a free manual repair key by clicking https://www.restoro.com/pricing/ and then click on "Free Manual Repair". Please send us an email at support@restoro.com regarding on the issues you've encountered on the free manual repair so we can help you asap. We hope to hear from you. We appreciate your patience. Chat: https://tinyurl.com/RestoroLiveChat
Not sure what this program did for me. I paid and was disappointed. I really don't know what it did for me. Have not seen any improvement. Just more of the same nothing. I would like to know what it did for me...….Can anyone show me the actual performance increase and how was it done.
Helpful Report
Hi Tom, We want to first apologize for any inconvenience or problems that these issues caused you. May we know what are the issues you are trying to resolve using Restoro? Please check your email as we created a ticket for this concern. You may also reach us out through the below channels: Email: support@restoro.com Have a good day!
Viel zu teuer!!!!
Helpful Report
Hallo Marc, Wir wissen es zu schätzen, dass Sie uns über die Situation informieren. Wir respektieren Ihre Meinung zu diesem Thema. Könnten Sie uns bitte direkt über unsere Supportkanäle unten kontaktieren und uns zusammenarbeiten lassen, um das Problem so schnell wie möglich zu lösen? E-Mail: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
I would actually like to keep the product but it is impossible to use. I paid for this product, copied the license key and when I finally found where to enter it, the key was gone and there was no way to recopy it.
Helpful Report
Hi, Thank you for letting us know about this and we’re sorry to hear that your experience was not up to standards. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. Could you please contact us directly on our technical support hotline below? Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
Brenoven Assisted me with my problem with the printer connecting to my PC. He was very easy to understand and a very pleasant individual. He got to the problem based on his past experienced and fixed the situation in no time. Thanks, would recommend this service any time
Helpful Report
Hi! We’re pleased that our team was able to provide you with exceptional service. Your review means a lot to us. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
very fast help via chat and very friendly as you would like it to be
Helpful Report
Hi! We’re pleased that our team was able to provide you with exceptional service. Your review means a lot to us. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
I bought the Basic plan for $27.00 but it did not solve my computer problems. I should have known better but I was desperate, so I purchased the Premium plan which did not solve any of my problems either, so I am requesting a refund for both plans, since you offer a money back guarantee. Thank you.
Helpful Report
Hello Ruth, Thank you for bringing this matter to our attention. We are sorry that the software was not able to fulfill the fix per your needs. We have forwarded your refund requests for both transactions to our Customer Service Team. You should receive an email confirmation within 48-72 hours. Should you have further queries, please reach us out through the below channels: Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!
I was happy with the techs performance and the job was well done. Thank you!
Helpful Report
Hi Jeffrey, Its customers like you that make our job wonderful. Thank you for taking the time to leave us such a beautiful review. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
Alex did a great job.. fast.. efficient.. and great service
Helpful Report
Hello, Thank you for giving us this proverbial pat on the back, you made our day! Alex will be glad once he hears this commendation. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
Marlin was very patient with me. I have been on the phone all day with prior support staff and Marlin took the brunt of my frustration.. Highly recommend him as your represenative.
Helpful Report
Hi, Thank you so much for your kind words. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
Alexa did a great job cleaning up my computer
Helpful Report
Hi, Thank you for your great feedback! We are glad that you are satisfied with the service rendered. We appreciate the trust that you have given us. Rest assured that you will experience the same level of excellence the next time you need our help. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a nice day ahead and stay safe!
Jayson was very helpful and all looks good for now
Helpful Report
Hi, Thank you for taking the time to post a review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
everything is working fine
Helpful Report
Hi! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat
Restoro Limited is rated 4.6 based on 9,218 reviews