retailmerchantservices.co.uk Reviews

1.2 Rating 35 Reviews
6 %
of reviewers recommend retailmerchantservices.co.uk
1.2
Based on 35 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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Anonymous
Anonymous  // 01/01/2019
Needed to ring customer services about installing a new upgraded machine. Service was beyond excellent from company representative Jason.
Helpful Report
Posted 2 years ago
Vish Chasama Was very helpful is assisting us with selecting the right products for our company. We always found him to be very professional throughout our dealing with him. I would have no hesitation in recommending him. Composite Door Solutions Ltd
Helpful Report
Posted 3 years ago
“Fraud / Mis-selling company Fraud / Jerun mis sold me to a three years contract Do not trust RMS they will either mis-sell you a contract or change it during the period of the contract. when we requested our account to be closed they informed us we would have to pay up-to £1000 because we were still in the time period. Plus added charges Their phone takes ages to answer The rep mis sold , don’t sign up to RMS
Helpful Report
Posted 5 months ago
International call centre Always network issues, have to repeat myself constantly time after time. If these companies worked within the United Kingdom, these issues would not happen. The staff in these call centres are extremely helpful with the companies and conglomerates behind. These are a disgrace.
Helpful Report
Posted 1 year ago
Terrible we left them 4 years ago because of appalling service and received a letter today 21 dec 2022 stating inactivity on our account would result in a terminal charge of £399 + VAT, no one on the phone could sort it out and no way of emailing or complaining to them, will resort to snail mail recorded delivery
Helpful Report
Posted 1 year ago
Awful company do not use. Have a faulty terminal which they can not sort over the phone so are having to send a new one out. Promised a new machine in 2-3 business days. This didn’t happen and phoned them today and was told it would be 5-8 days. Connecting to an Indian call centre who don’t listen to what they are being told. How do they expect businesses to trade with no card machine??
Helpful Report
Posted 1 year ago
Not happy with this company at all. When you sign up it seems they give good rate but there is a big hidden fee and try and also customer service not good at all I request two time they said we will get back to you but never did.
Helpful Report
Posted 1 year ago
Fraud / Mis-selling company Fraud / Mis-selling company Do not trust RMS they will either mis-sell you a contract or change it during the period of the contract. Our contract expired, when we requested our account to be closed they informed us we would have to pay up-to £1000 because we were still in the time period. They claimed we renewed the contract halfway through its period. We actually reported a faulty machine which was then replaced by an older machine. The rep then decided to class it as an upgrade renewal and extended the contract. At no point did we ask for this, just the card machine to be sorted so we can use it. We are now having to take this company to legal for a potential act of fraud. Something we could have done without. My advice is to avoid them!
Helpful Report
Posted 1 year ago
Absolutely SHOCKING company!!!!! Avoid at ALL costs! Absolutely shocking company and customer care! We were told several times that we would be on a 30 day rolling contract and that there were no additional fees to what we had been quoted/told... completely the opposite! Customer service department do not have a clue! Do not respond to you at all. We have had several additional charges on our bill and also several payments taken that we don’t even know what it’s for, not to mention the fact we have been charged for a merchant account that hasn’t been set up plus another we never even took out!! We have been on the phone constantly. We have been over charged 3 months ago and still awaiting this money to be returned. The worst part is the man who came in to “sell” us these machines blatantly lied to both myself and my daughter saying there is no contract when in fact when you try to cancel they claim there is.. BE AWARE! We have a copy of one of the agreements which clearly states a termination date of 1 month from the sign up date!!!! But still expect us to pay them £1,500 to cancel and this is their offer against our complaint! Absolutely not!! We will be taking this further and will not be paying any more money to this shocking company!
Helpful Report
Posted 1 year ago
Rep lied to my face, i had quote in writting for £100 pounds for machine then when rep arrives its then £300 pounds. no thanks
Helpful Report
Posted 1 year ago
Absolute rip off, machines didn’t work and now they send bills from bailiffs Can’t contact them at all. Avoid
Helpful Report
Posted 2 years ago
Scam company.. poor customer service and have lied every step of the way... do yourself a favour.. go elsewhere!
Helpful Report
Posted 2 years ago
I was clearly told that, if I paid £299 for the machine, I would own it and never have to pay a rental again. I never did pay a rental again however, they now want the mahine back and say that I had paid for a membership and not for the mahine. I would not pay a penny for a membership with RMS. The poor service I received and lies seem to be very common with RMS.
Helpful Report
Posted 2 years ago
Shame you can’t leave 0 stars. These guys are a bunch of thieves, avoid at all costs. I was attracted by extremely competitive rates, signed a contract in these rates but have now had them increased. You would think by changing a contract, you’d have the right to leave without penalty but as they’re a ‘membership’ and have the rights to adjust the terms from time to time without any protection for the user. So I either pay the far higher rates or pay £4.5k to leave. I will be taking them to court but be warned, stay away from RMS at all costs
Helpful Report
Posted 2 years ago
The sooner this company goes under the better. They don't care about you or your company. Absolutely one of the worst companies i have had to deal with. Shop around and you will find better.
Helpful Report
Posted 2 years ago
Scammers don't get a card machine from them.
Helpful Report
Posted 2 years ago
I did the upgrade on my VX520 machine back in August and following that my machine wouldn’t work. I contacted customer service and got through to an overseas advisor. After a very frustrating half an hour during which I received such advice as to “disconnect Ethernet cable and blow on each end of the cable”I was then told my cable was faulty! I refused to accept this as I had used the cable to activate the upgrade so it couldn’t be faulty. After much huffing and puffing he finally sorted the problem out. The machine now prints out a receipt for every contactless payment which it didn’t do before and at the end of day batch it itemises every sale that has been taken that day. I am wasting rolls and rolls of paper. Despite a phone call to amend this it is still the same. After many many attempts to phone over the last ten days I finally got through today after waiting over half an hour. The minute I spoke the girl cut me off!, Thank you very much for that. I hope it made you feel good.
Helpful Report
Posted 2 years ago
Poor response!!! No one to assist when faults happen! No service during weekends and long wait during weekdays!! Think twice before you choose them for your business!!!!!
Helpful Report
Posted 2 years ago
Please trust everything written about these scum bags. Lie Cheat Fraudulently sign your name Bully you and threaten court action. Don't be frightened , trading standards know how bad they are so doubtful court action will occur.
Helpful Report
Posted 2 years ago
I will start by saying that everything was fine until I had a problem with the hardware. It began on 28/7/21 when my card reader stopped working. I spoke to technical services the same day and was on the phone for over an hour to then be told that a replacement would be sent out but as I missed the cut off point of 3pm (this was at 3.10pm) I would have to have to wait 3 working days to receive it, I wasn't impressed by that, as our card sales have increased a great deal during the pandemic, and stated that fact. I did receive a letter two days later to say to avoid this situation occurring again they would charge me an extra £2.50 a month. I'm still waiting to receive a replacement device despite it being nine working days and phoning last Wednesday and AGAIN today,and I'm still waiting for a response.
Helpful Report
Posted 2 years ago
retailmerchantservices.co.uk is rated 1.2 based on 35 reviews