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Rex MD Reviews

3.1 Rating 109 Reviews

51 %

of reviewers recommend Rex MD

Company Reviews

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Phone:

8662943772

Email:

support@rexmd.com

Location:

800 3rd Ave, Ste 2800
New York
10022

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A perfect cluster-f@@k of a company. No updates once they get your money. Then conflicting updates that disappear from the update portal the next day. Support staff tells a different story every time you get through, IF you get through. 3 weeks and still no delivery. I don't trust them or the phony positive reviews they've sprinkled all over the web.”

Posted 2 years ago

To whom it may concern, thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly with me Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I tried rexmd from an ad I read. First off, they said 2 day shipping...it took a week. When they finally arrived, my wife and I were very excited, til we opened the USPS package they came in. The bottle of pills I had anxiously been waiting for was opened and the seal broken and pills missing. I immediately called their customer service and was guaranteed a new bottle shipped overnight shipping. 5 days later the 2nd package arrived. Opened the package, same thing as the first. Already opened. I was furious. I called rexmd again. I wanted a full refund. I wasn't taking any meds from a bottle already opened and I certainly wasn't going to try a 3rd. I was told a supervisor would call me back. No one called. I got nothing but they still have my $60. Bad business. Would never recommend them.”

Posted 3 years ago

Mr. Bryceland- I'm so sorry that you did not have a pleasant experience with us. I'd like to help you immediately solve this issue please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Quick Delivery, Discreet shipping, Effective product - which is most important ;) , and good prices. Not much more I could ask for! Happy customer”

Posted 3 years ago

Mr. Michael - thanks for your review! Our patient care team is thrilled to hear about your wonderful experience with RexMD. Contact me directly if there's anything we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“They charge your vredit card every month without approval. Crooks.”

Posted 3 years ago

I'm sorry you're having issues with your order. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“they are crooks!”

Posted 3 years ago

Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“cant change your orders or cancel. stay AWAY”

Posted 3 years ago

Mr. Jerry - I'm sorry you're having issues with your order. I'd like to help you to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I canceled my order they shipped it anyway and charge me and they know you can’t ship meds back so I didn’t get a refund of my money”

Posted 3 years ago

I'm sorry you're having issues with your order. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“They did not process my cancellation from December. Forced me to take another delivery. No answer on customer service number. Received email stating they can't stop order even though their tracking number hasn't showed up on USPS.”

Posted 3 years ago

Hi Mr. Hedden, Thank you for taking the time to leave us a review. I've brought your issue to the managers attention. Thank you for your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Very disturbing. They are impossible to get through to on the phone, and don't answer your questions on the website. The website also says there are features that do not actually appear or work properly. MOST IMPORTANTLY, it seems they are not disclosing that your prescription runs on a subscription basis and automatically renews and it's virtually impossible to cancel. This is a total nightmare. Stay away!!!!!”

Posted 3 years ago

Hi Mr. JC, Thank you for the review. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Impossible to cancel on the web site and customer service won’t help. Gonna have to go through my bank to do so.. too bad because I would’ve gone back to use them again..”

Posted 3 years ago

To Whom it May Concern- I'm sorry you're having issues with your subscription. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I called to track my package and spoke to Angela she provided me with quick and excellent service thank you Angela.”

Posted 3 years ago

Mr. C- thanks for your review! Our patient care team is thrilled to hear about your wonderful experience with Angela. Contact me directly if there's anything we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Take to long to work”

Posted 3 years ago

Mr. William - We apologize that our products did not exceed your expectations. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Great and fast shipping”

Posted 3 years ago

Mr. Andrew - thanks for your review! Our patient care team does an incredible job in helping our patients and we're happy to hear about your great experience with RexMD. Contact me directly if there's anything else we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I would like to place an order for the 20 mg generic Cialis”

Posted 3 years ago

Mr. Rodney- I'd like to help you immediately . Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I found Rex MD to be very professional, knowledgeable and Mr "Discreet" all the way thru the entire process of receiving my meds. TRP”

Posted 3 years ago

Mr. Petruzzi - thank you for your review! Our patient care team is excited to hear about your wonderful experience with RexMD. Contact me directly if there's anything we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Fast delivery. Good results. Thank you.”

Posted 3 years ago

Mr. Jeffrey - thanks for your review! Our patient care team is thrilled to hear about your awesome experience with RexMD. Contact me directly if there's anything we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Excellent service. Easy to use. Prompt delivery. I ordered online. When I had a question I called customer service and they resolved the issue almost immediately.”

Posted 3 years ago

Mr. Donald - thanks for your review! Our patient care team does an awesome job assisting our patients and we're happy to hear about your great experience with RexMD. Contact me directly if there's anything else we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Rex MD was there when I really needed them Thanks RexMD”

Posted 3 years ago

Mr. Antwon - thanks for your review! The RexMD team does an incredible job in helping our patients and we're happy to hear about your great experience with RexMD. Contact me directly if there's anything else we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I have canceled my prescription several times online and it continues to get ignored. Easy signup but zero regards to customer wishes. Example I requested no further prescriptions two weeks ago and just received notice that my card was charged and new prescription is being shipped!! Terrible customer service”

Posted 3 years ago

Hi Michael, Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I signed into the website on 2 separate occasions to postpone sending product and they shipped it anyway. There is also no way to cancel all shipments, so I'll have to alert my bank. The product is virtually useless as well.”

Posted 3 years ago

Mr. Joseph- I'm so sorry that you did not have a pleasant experience with us. I'd like to help you immediately solve this issue please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

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Rex MD is rated 3.1 based on 109 reviews