Reynolds Buick GMC Reviews

Name: Reynolds Buick GMC
Address: 345 N Citrus Ave, West Covina
Rating: 4.59

4.6 Rating 85 Reviews

91 %

of reviewers recommend Reynolds Buick GMC

Company Reviews

Questions

Metrics

4.6

Based on 85 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

6269664461

Email:

Chuckr@reynolds.com

Location:

345 N Citrus Ave
West Covina
91791

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Reynolds, As you may know the vehicle I purchase from your dealer, it turn out to be Lemon. On the day I was instructed by my Attorney to return the vehicle to your dealer no representative care at least to say that regret the outcome of my purchase. What the representative from the dealer did was to give me the envelope that containe GMC check for me.”

Helpful Report

Posted 4 years ago

“Beware of this business when buying a preowned vehicle!! If I can give negative 5 stars I would! My husband and I drove 1.5 hours away to look at a pick up truck that is listed on their website. When we got there, the sales rep said the truck is still available but it's not on the lot because it was loaned to a 'Manager.' I asked why the truck is being used as a personal vehicle by a manager when it's listed as for sale with 1200 miles. He said because they sometimes do that on preowned cars. Really??? So now, not only the truck for sure has additional miles on it but it's also being driven by multiple people. Why the hell would I want to buy a used truck from that dealership knowing that managers or whoever works there take turns driving it for personal use?? Now when I talked to the manager there he said the owner, who is Reynolds, took the truck for personal use. The story changed from a manager using it to the actual owner of the company using it. The manager also mentioned that I should have called to check if the truck was there. That statement is irrelevant! I could have but if the truck wasn't there because it was purchased by another customer prior to me arriving there, then that would've been fine. That would've been my fault for wasting my time BUT that is not the case here. Stay clear of this SHADY family owned business. Carfax shows 1 owner but this company allows their employees to use it for personal use. Why would you want to purchase a used vehicle knowing that info? The manager was very unprofessional and who knows who was telling the truth. This family business is giving the other family businesses a bad rep! Stay clear. Purchase your vehicle somewhere else!”

Helpful Report

Posted 2 years ago

“Unfortunately my buick enclave 2017 has given me too mucho trouble since the beginning. I got covered but big issues were found since the beginning.”

Helpful Report

Posted 4 years ago

“You sold me a lemon 🍋 GMC Terrain which I returned to the dealer in Buena Park. When I bought a trailer hitch from your dealership for the Terrain your parts manager tried to rip me off. Never will I buy GMC cars period give your WORKERS A FAIR CONTRACT we the people bailed you out now your closing plants and laying off workers shame on you and your scumbag CEO!”

Helpful Report

Posted 4 years ago

“I did not buy a car from this dealership.”

Helpful Report

Posted 4 years ago

Reynolds Buick GMC is rated 4.6 based on 85 reviews