Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 673 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

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Metrics

4.7

Based on 673 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The equipment was in good condition. Service was good. The store staff was friendly and helpful.”

Helpful Report

Posted 4 years ago

Hi Fabio Thank you for taking the time to leave a review. We are glad to hear you enjoyed your rentals and experience with us in store and hope you had an amazing trip to Niseko! We look forward to seeing you on your next trip! Many thanks, The Team at Rhythm

Posted 4 years ago

“Great service as always. Most of our gear was really good. no troubles changing equipment when needed. My daughters ski jacket was old and well worn, I think you need to invest in some new ones. See you guys next year in Niseko.”

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Posted 4 years ago

Hi Geoff Thank you for taking the time to leave a review! We put customer experience and satisfaction as our priority and we are glad to exceed your expectations once again and you made the most of our easy rental swap system. We look forward to seeing you on your next trip! Many thanks, The Team at Rhythm

Posted 4 years ago

“Great service”

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Posted 4 years ago

Hi Ming, Thanks for leaving this awesome review. We appreciate your kind words! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 4 years ago

“On arrival, our first experience was very poor. The girls at the front desk were quite rude and as a result my friend ended up in tears. I spoke with Julie-anne to let her know of our experience. We'd pre-booked our gear online (four families within our group). The girl that served my friend was so rude, that she decided not to give Leisa a free coffee card when the rest of us received one for booking online. I wasn't aware of this when speaking with JA so didn't pass on this info. On arrival into the store, there wasn't clear direction as to where to go. Perhaps a sign that hangs from the ceiling to "check in here" over the centre counter. There's online check in on the left, a centre desk, staff to the left and right with boarding and skiing fitting. People everywhere and it was overwhelming not knowing which desk to go to first. Keep in mind that most people have travelled a long way to get to Hakuba, are tired from travel. First timers are already zapped so clear direction and support on walking in the store would aid first impressions and alleviate confusion and overwhelm especially when the store is maxed with people. We booked and paid for our gear online, filled in all the details; weight, height, foot length to arrive and it appeared that non of this detail was accessed or used. It felt like a waste of time to provide when we were sized up on arrival. You guys had also run out of boots for my son (a school group had visited the day prior). Thankfully they found a pair, but it took some time and they really didn't appear confident they could supply boots for a short period of time. Again, annoying in that we had paid and provided details. We greatly appreciated the delivery and pick up of gear, also the refunding of gear returned early.”

Helpful Report

Posted 4 years ago

Dear Emily, Thank you for taking the time to leave a review. We appreciate you letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Many thanks, the team at Rhythm

Posted 4 years ago

“Polite enough. Picked up from hotel in a timely manner but not that keen to get us back with our gear?! The skis were ok - not as good as others said about the newest gear etc. My ski edges were not sharp at all and there were lots of grooves out of the bottom of them. Premium package. They did not have my length of ski so I had to go down 6cm. This was ok due to conditions but with supposedly high stock levels i was surprised. Others closer to our hotel (and cheaper) but I went here due to reviews- possibly try elsewhere next time.”

Helpful Report

Posted 4 years ago

Dear Melanie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Many thanks, the team at Rhythm

Posted 4 years ago

“Pretty good! Would like the ability to book a certain ski ahead of time, but didn't end up being an issue.”

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Posted 4 years ago

Hi Chris Thanks for taking the time to leave a review. We are glad you were able to get the best skis for the conditions and enjoyed your time with us in Japan. We hope to see you again soon! With thanks The Team at Rhythm

Posted 4 years ago

“Always a pleasure to deal with the friendly team at Rhythm Hakuba.”

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Posted 4 years ago

Hi there Thanks for leaving a positive review! We are so glad to hear you had an amazing time with our team in Hakuba. We hope to see you again soon! With thanks The team at Rhythm

Posted 4 years ago

“Pros: Ski boots fitting and Ski selection person are really professional. RIght size in first setting! Cons: No rocker room or cloak for shoes. No waxing on the Ski.”

Helpful Report

Posted 4 years ago

Hi Hiroshi, Thanks you for the review! We are glad to read you like our range of skis. We have a shoe storage options for the firs and last day of your rental and all of our rentals are waxed after each rental. We also offer a free swapping option so if you are not happy with your next set of skis, please come in and swap them our for free! Thanks again, Rhythm Japan

Posted 4 years ago

“Efficient and friendly service. Easy to swap gear. Felt a bit disappointed with the skis I was provided with - very heavy and not ideal for the present conditions. I swapped them later and requested a particular pair that were excellent. All good. Happy to return. Ideally, would love to hire resort telemark gear next time. Any chance of getting this gear over to Japan Rhythm? Cooma has a good range! Saw a fair few Tele skiers on the slopes too. Could be a growing market? Cheers!”

Helpful Report

Posted 4 years ago

Hi Rebecca, Thanks for taking the time to leave us a positive review. Glad you were able to take full advantage of our free swapping service and we will pass the request about telemark skis to the relevant department. We hope to see you again soon! The team at Rhythm

Posted 4 years ago

“A 14 yo shouldn’t be an adult rate rental”

Helpful Report

Posted 4 years ago

Hi George, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. With thanks, the team at Rhythm

Posted 4 years ago

“Great pick up and drop off service. Helpful with boot changes. Great and friendly staff”

Helpful Report

Posted 4 years ago

Hi Gabrielle, Thank you for your review. We're stoked to hear you had a great experience with our pick up/drop off service and had a smooth experience with changing your boots! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 4 years ago

“Board wasn't quite what I wanted”

Helpful Report

Posted 4 years ago

Hi Tomas Thank you for taking the time to leave a review. We apologise to hear the snowboard you rented wasn't a perfect fit for you as we do allow free of charge swaps on our premium range so you can try a variety of styles. We hope to see you again so you can utilize this service for you. Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 4 years ago

“A bit understaffed but solid crew.”

Helpful Report

Posted 4 years ago

Hi Ryan Thanks for taking the time to review. We're stoked to hear the team were able to help you out! Our Main store can certainly get busy in peak times so we would suggest checking out our new Base store next time you are in town! We hope to see you again. Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 4 years ago

“Service was great, quality and variety of clothing not what expected plus not sure we got ski’s as per advance order thinking we fit the basics.”

Helpful Report

Posted 4 years ago

Hi Craig, Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to info@rhythmjapan.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! We look forward to seeing you next time! Many thanks, From the team at Rhythm

Posted 4 years ago

“Snowboards and boots were great condition with friendly staff in a busy shop. Husband also rented some Apres boots as he didn't have any waterproof boots which were terrible to walk any distance in and rolled in when walking. Bring your own waterproof shoes with good ankle support.”

Helpful Report

Posted 4 years ago

To Nicole, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. I’m sorry to hear you had such a frustrating experience with your Apre boots, but I really appreciate you bringing this issue to out attention. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We hope to see you again soon! With thanks, The team at Rhythm

Posted 4 years ago

“Great gear and service. The queuing system could have been more efficient as I waited for 30 mins standing to do an exchange for my board and there were others cutting queues as it wasn’t clearly stated if there was supposed to be 1 queue for all counters or a queue for each counter. However finally someone noticed myself and another poor young guy waiting (he waited even longer than I did) and we were immediately tended to after. Overall still a great experience.”

Helpful Report

Posted 4 years ago

Hi Hui, Thanks for taking the time to leave a great review. We are sorry to hear you were left waiting for so long. Please check out our new Base location next time where we have a larger store with shorter wait times. We have a free shuttle from our Main street location to base for guests too! Thanks again, The team at Rhythm

Posted 4 years ago

“Efficient, friendly service with quality kit. I was surprised and a little disappointed that there was no loyalty discount ( we have rented from you in Australia a few times before).”

Helpful Report

Posted 4 years ago

Hi Cameron, Thanks for taking the time to leave a great review. Glad you enjoyed the equipment we offer. Please email us at info@rhythmjapan.com before your next trip to receive the returning customer discount code. We look forward to seeing you again soon. The team at Rhythm.

Posted 4 years ago

“Good service, staff are very attractive”

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Posted 4 years ago

Hi Bradley Thanks for leaving a positive review! We are glad our friendly experts were able to help you during your time with us. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 4 years ago

“Was all great except i was given 1 size apre ski boot and an different size for the other boot. My husbands ski boots were too small and had to be swapped. The ski collection service from the hotel was excellent. Overall all good”

Helpful Report

Posted 4 years ago

Hi Jacqui, Sorry to hear that you had some issues with your boots, we do appreciate feedback and if you'd like to further discuss please feel free to email us at info@rhythmjapan.com - we're glad to hear you had a good overall experience! We look forward to seeing you on your next trip! Thanks from the team at Rhythm

Posted 4 years ago

“Good service. Knowledgeable team”

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Posted 4 years ago

Hi Rohit Thanks for leaving a positive review! We are glad our team were able to provide an expert experience for you and we hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 4 years ago

Rhythm Japan is rated 4.7 based on 673 reviews