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Rhythm Japan Reviews

4.7 Rating 673 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

4.7

Based on 673 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not sure what you are trying to achieve as everyone has a different service attitude at your store. Some are very nice and thorough and some are just ok. Some help you carry the skis to the front door, and some just left them there and you have to carry them yourself. There was a Japanese fitter that was pretty rude when I visited in January. Are you aiming to provide quality service? Rhythm strikes me as a very lay back casual kind of store and I was not expecting any service quality.”

Posted 4 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Many thanks, the team at Rhythm

Posted 4 years ago

“Great gear, staff allowed us to swap and change depending on ability”

Posted 4 years ago

Thank you for taking the time to leave a review. We are glad to hear you were able to make good use of swapping your rentals around had a great rental experience! Many thanks, the team at Rhythm

Posted 4 years ago

“All the staff i dealt with were very helpful and polite, skilled and efficient. The gear i hired was quite new, undamaged, clean & hygenic.”

Posted 4 years ago

Hi Timothy, Thank you for taking the time to leave a review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Many thanks, the team at Rhythm

Posted 4 years ago

“Fantastic service - staff helpful and friendly. Equipment top notch. Changed from skis to snowboard easy. Highly recommend.”

Posted 4 years ago

Hi Kylie, Thank you for taking the time to leave a review. We are stoked to hear you made good use of changing from skis to snowboard and had some great service from our staff! We look forward to seeing you on your next trip! With thanks, the team at Rhythm

Posted 4 years ago

“Super helpful staff, great selection, easy/quick rental process.”

Posted 4 years ago

Thank you for taking the time to leave a review. We are stoked to hear you had such a great rental process! We hope to see you on your next trip! With thanks, the team at Rhythm

Posted 4 years ago

“The service was good but the skis for premium option were rubbish! I took advantage of being able to swap and the next set were just as bad! Much better equipment for premium price at Cooma store.”

Posted 4 years ago

“I really enjoyed my interaction with the staff at Rhythm. They provided great advice and feedback on skis, and were very helpful in getting me the right ski. Thanks!”

Posted 4 years ago

Hi Robert, Thank you for taking the time to leave a review. We're stoked to hear you had such a great rental experience and our staff were able to provide some great advice. We hope to see you on your next trip to Japan! With thanks, the team at Rhythm

Posted 4 years ago

“Service was excellent but skis were pretty beat up.”

Posted 4 years ago

Hi Steven, Thank you for taking the time to leave a review. We are stoked to hear you had a great experience despite the ski conditions. Please head into store ASAP next time and we can swap them out for free to a pair you are happy with! We look forward to seeing you again soon! Rhythm

Posted 4 years ago

“It was very easy to book online, pick up and return equipment. What more do you need ? Highly recommended !”

Posted 4 years ago

Hi James, Thanks for the great review. Always great to see guests using the simple online pre booking forms and our complimentary pick up service. We look forward to seeing you again soon! The team at Rhythm

Posted 4 years ago

“Excellent service and attention. Nothing was too much trouble and the store and staff go out of their way to ensure that their customer service is unmatched. We had a great skis and ski package renting experience, with very good attention to our needs and wants. Totally recommended as a store for purchase and rental for your ski and snowboard needs. Ben”

Posted 4 years ago

Hi Ben, Thank you for taking the time to leave us a positive review. We are stoked to see guests loving our equipment, staff and rental procedures. Let us know when you are heading back in store for a returning customer discount! info@rhythmjapan.com Thank you, Rhythm

Posted 4 years ago

“Great service and selection of gear. Recommended gear was on point for conditions”

Posted 4 years ago

Hi James, Thanks for the great review! Stoked to see our staff recommendations worked well for you and the conditions. We look forwards to seeing you in store again soon! Rhythm

Posted 4 years ago

“Great equipment”

Posted 4 years ago

Hi Leo, Thank you for the great review. Great to see our equipment range and condition has stoked you out. See you in store again soon! The team at Rhythm

Posted 4 years ago

“We were very happy with our Premium skis and the service at Rhythm”

Posted 4 years ago

Hi Peter, Thank you for taking the time to leave a positive review. We are stoked to hear the service and range provided has helped make your holiday in Niseko a memorable one! We look forward to seeing you in store again soon. Rhythm

Posted 4 years ago

“The equipment was great ... a little disappointed on the way I was charged. Rented at 11:45 ish. And I paid when picked up the skis. When I returned I was charged for the extra day. Okay I get that, but why didn’t you just charge me for all 3 days atpick up. I felt confused and maybe like I was charged twice? All in all your staff was helpful and it was good experience, just uneasy about being over charged ..”

Posted 4 years ago

Hi Mike, Thank you for taking the time to leave a review and for bringing this to our attention. We’re sorry if there was some miscommunication with your rental days and hope it did not cause too much inconvenience for you. Please feel free to contact us at info@rhythmjapan.com if you'd like us to further investigate your transactions made in store. We're glad to hear you had an overall good experience! We hope to see you on your next trip to Japan. Many thanks, the team at Rhythm

Posted 4 years ago

“Great service and good gear. My skis were perfect for me and in really good shape. Very efficient process too.”

Posted 4 years ago

Hi Dan, Thank you for taking the time to leave a review. We are so glad to hear you had such a good rental process and were able to have an awesome time with your skis! We hope to see you on your next trip to Japan! Many thanks, the team at Rhythm

Posted 4 years ago

“Really great gear selection, knowledgeable staff gave good recommendations (seem to favor Capita boards), and excellent customer service! Dropped us off at our lodge after we traded our gear in for free and let us store bags for a couple hrs when we were stuck.”

Posted 4 years ago

Hi Scott, Thank you for taking the time to leave a great review. We are stoked to see our staff's recommendations worked out for you! Also glad to hear the free pick up and drop off service was useful! We look forward to seeing you again soon. Thanks, The Team at Rhythm

Posted 4 years ago

“Overly casual and I had to remind them I had the premium hire. Not professional for a service industry.”

Posted 4 years ago

Hi Scott, Thank you for taking the time to leave a review. We pride ourselves on the service we provide so are disappointed to hear this has happened. All feedback is taken on board so will be sending this on to the team so it does not happen again. We hope to have the opportunity to serve you again soon. Thank you, The team at Rhythm

Posted 4 years ago

“great, helpful staff, so easy to work with. The pickup service was beyond terrific”

Posted 4 years ago

Hi there, Thanks for leaving a review - we're so glad to hear you enjoyed your experience with us! We're stoked to hear you liked the free pick up and drop off service! Hope to see you again next time. With thanks, The Rhythm team

Posted 4 years ago

“Easy online booking, phenomenal customer service, killer inventory, and an all around good vibe. Will be renting from Rhythm again!”

Posted 4 years ago

Hi Chase Thanks for taking the time to leave a positive review! Amazing to hear we were able to exceed your expectations and provide the best possible experience! We pride ourselves on stoking our guests out at every stage of the holiday and we hope to see you again soon! With Thanks The Team at Rhythm

Posted 4 years ago

“Quick service. Prem package swap in and out awesome. Highly recommend. Even pick up and drop off from accommodation. Thx Rhythm”

Posted 4 years ago

Hi Josh Thanks for taking the time to leave a positive review. Great to hear you were able to try a few different snowboards during your rentals with us! We hope to see you again soon. With thanks The Team at Rhythm

Posted 4 years ago

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Rhythm Japan is rated 4.7 based on 673 reviews