Rhythm Japan Reviews

4.7 Rating 673 Reviews
93 %
of reviewers recommend Rhythm Japan
4.7
Based on 673 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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The vibe in Rhythm is still great, love the staff and the place. But it saddens me to know that there will no longer be anymore discounts for returning customers?
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Posted 4 years ago
Hi Chung, Thank you for taking the time to leave a review! We're sorry you weren't able to get the discount on your online booking. We certainly value our returning customers and would love to give you a discount for your next booking, please feel free to email us at info@rhythmjapan.com prior to your next booking and we will provide you with a discount code! Many thanks from the team at Rhythm
Posted 4 years ago
Friendly staff
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Posted 4 years ago
Hi! Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm
Posted 4 years ago
excellent. it was great to provide transportation between apartments, rental and ski venue
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Posted 4 years ago
Hi Polly, Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We are happy to hear you made use of our free collection & drop off service and that it made your experience with us a pleasant and smooth one. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm
Posted 4 years ago
service was fantastic! quick feedback is perhaps make it mandatory to put stickers on the boots and helmets as well. Reason being, we were part of a big group, and as we rented most equipment, there was a mix up on boots and helmets given they were of similar size and model. o Otherwise, great service.
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Posted 4 years ago
Hi Minjie Thank you so much for posting such a positive review! We're so glad you had a great experience and that our staff were able to look after you. I have passed on the suggestion of stickers for larger groups onto our team so that we can implement this for future bookings. We hope that besides this you had a smooth experience with us. If you would like to stay connected with us, make sure you check out our Facebook page @rhythmjapan! Cheers and we hope you see you again soon! Rhythm Base
Posted 4 years ago
A bit crowded. Very friendly staff. Unfortunately wrong information regarding available helmets (for sale)
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Posted 4 years ago
Hi Arne Thanks for taking the time to leave a positive review. We are stoked to hear our friendly experts were able to help you during your visit with us. As we are in a busy time of year we hope that the crowds did not hinder your experience with us at all! We do apologies for any wrong information given about our helmet retail fleet. Please let us know if this is something we can help with through direct correspondence at info@rhythmjapan.com We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm
Posted 4 years ago
We rented from the Hakuba branch. The staff in the store were very good with the boot fitting. I had booked and paid in advance for our equipment rentals but they didn't have my size skis available so I had to take a shorter pair. For this compromise I got only an apology. The process for returns at the end was very efficient.
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Posted 4 years ago
Hi Bruce Thank you for taking the time to leave a review. We are pleased to hear you were happy with the boot fitting and the easy rental return. Our apologies we were not able to fit you out with the exact skis you normally ride. We hope that you had a great time on the pair you did take out on the hill. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm
Posted 4 years ago
Very organised. Friendly staff.
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Posted 4 years ago
Hi Denise, Thanks for taking the time to post your review! We are happy to hear you had a fantastic experience with our team. Feel free to send us an email if you ever visit our Niseko or Hakuba stores again in the future. Thanks, Rhythm
Posted 4 years ago
Fourth year renting with Rhythm Japan Niseko. The staff are friendly as always
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Posted 4 years ago
Hi there Thanks for leaving the time to leave a positive review! We are stoked to hear this was your 4th time renting with us and that our friendly experts were able to make for an amazing experience for you! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm
Posted 4 years ago
it seems to be little bit clouded but the service you offered are very good.
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Posted 4 years ago
Hi! Thank you so much for taking the time to post a review! We're glad you had a good experience with our service! We appreciate all feedback so if you have anything further you would like to add, please email us on info@rhythmjapan.com Thank you for booking with Rhythm!
Posted 4 years ago
Friendly service when picking up the rentals given the absence of crowds. A little less similey when returning as the store was much more crowded but understandable. Try to avoid peak hours starting from 4-5pm onwards.
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Posted 4 years ago
Hi Jack! We're glad to hear our staff provided some friendly service to you! We appreciate all feedback, please email us on info@rhythmjapan.com if you have any further feedback you'd like to provide us! Thank you from the team at Rhythm!
Posted 4 years ago
Good service, good snowboard tuning, fast and reliable.
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Posted 4 years ago
Hey Benny! Thank you for taking the time to write such an great review :) We're stoked to hear that you had a great experience with us, especially with our team of friendly expert staff and high quality workshop services! We hope to see you again soon! With thanks, the team at Rhythm Japan
Posted 4 years ago
A great place to rent quality gear and all the extras, if you need them. Staff are friendly and accommodating. I would have liked a few more options with jacket and pant sizes / fits as I spent my first day wearing uncomfortable stuff, but nothing too bad. Also I had a few issues with some refunds that took several inquiries before one of the senior staff members got me sorted. Overall, a very good experience. Thank you!
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Posted 4 years ago
Hi Hollie, Thanks for taking the time to leave a review! We're glad you enjoyed your experience with Rhythm especially our friendly staff! We pride ourselves on high standards so we're sad to hear you had a few issues, thanks for providing us with some constructive feedback. We hope to see you again soon - please follow us @rhythmjapan With thanks, The Rhythm team
Posted 4 years ago
My overall experience was great. Staff were friendly and helpful. Very clear in their advice and instructions. Even my young children understood all that was communicated to us. Equipment was great too. In one case, my youngest found (too late though) out when we started snowboarding, that the wrist guards given to him had 2 left side guards. We should have double checked but it was unfortunate. One suggestion to make to your booking system: the equipment pre-booking details should be made clearer on how many of each equipment type was booked. On the receipt and booking chit, it was not clear whether wrist guards, pants, etc was booked. I believe the category shown was a group category (e.g. I can't remember exactly but something like wrist guards and helmets were grouped in the same category and the staff were not sure what was booked and what wasn't). The booking chit should have exactly all the individual items booked listed down. That makes it easy for everyone to know what is included and what isn't. Thanks for the great experience. I will certainly come back again!
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Posted 4 years ago
Hi Ian, Thanks for taking the time to leave a review! We're glad you enjoyed your experience with Rhythm, especially the equipment and the advice from our friendly staff! We're sorry to hear about the wrist guards and we will look into your pre-booking suggestion, thanks for providing constructive feedback. We're very glad to hear you'll be coming back, looking forward to seeing you soon! With thanks, The team here at Rhythm
Posted 4 years ago
Kitting out of equipment was smooth and efficient😊
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Posted 4 years ago
Hi Lawrence, Thanks for taking the time to submit your review! We're glad you were happy with the equipment fitting process! Hope to see you again soon! With thanks, from the team at Rhythm
Posted 4 years ago
Overall fuss free experience
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Posted 4 years ago
Hi there Thanks for taking the time to leave a positive review! We are so glad to hear you had a seamless experience with us! We hope to see you again soon! Rhythm Team
Posted 4 years ago
We were initially unhappy that we seemed to have been overcharged, firstly my 12 year-old daughter’s ski equipment rental was charged as adult and we paid the “top up” and secondly we were charged again when we went to Rhythm base to rent her ski attire. We only realised this on the day before we were ti depart. We went to base store again to seek refund. Me and my wife were delighted that your staff supervisor was helpful and patient and eventually refunded excess charges to us, explaining some bugs with your computer systems with new store. Her professionalism made a bad situation much more acceptable. We appreciate all the help. Well done to your team
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Posted 4 years ago
Hi Kin Thank you for taking the time to leave a review. We apologise for the initial mistakes on your booking and are glad our staff were able to fix this up for you before you departed. We hope this didn't impact on the rest of your trip and hope you had an amazing time skiing. We hope to see you again soon! Rhythm Team
Posted 4 years ago
Good and easy and friendly staff. Should improve on some of staff capabilities to advice beginner on equipment and setting.
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Posted 4 years ago
Hi Poom, Thanks for taking the time to leave a review! We're glad to hear you had a good experience at Rhythm! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm
Posted 4 years ago
Mint. Good board. Better bindings 2nd day. People very nice.
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Posted 4 years ago
Hi Isaac, Thanks so much for taking the time to leave a review. We're stoked you had a great experience with the board and bindings! Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan
Posted 4 years ago
Rhythm Japan is rated 4.7 based on 673 reviews