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Rhythm Japan Reviews

4.7 Rating 673 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

4.7

Based on 673 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I Recently hired Ski equipment in Niseko at Rhythm, we booked online and it was a straight forward and efficient process Once we arrived. We were fitted In store by someone who mentioned they were from Czech he was very knowledgeable and friendly he carried our skis upstairs And made it a good experience thank you very much !”

Posted 4 years ago

Hello Alexandra, Thanks so much for taking the time to leave us a great review! We're so stoked to hear that you had an excellent experience both with our online booking process and in store on when you were served by our team of friendly experts :) We hope to see you again soon! with thanks, the team at Rhythm Japan

Posted 4 years ago

“Everyone at the shop was very accommodating. I came back after two runs to exchange my skis and the guy spent a long time looking for what I really wanted when he thought there was only one pair available and he found it. He even carried them up the stairs so I could just walk out the door to the gondola. Everyone was friendly and helpful I would highly recommend rhythm to anyone who needs skis in Niseko or Hakuba!”

Posted 4 years ago

Hello Lynn, We're so pleased to hear that you were able to take advantage of our flexible equipment swaps and were able to head out on skis to best suit your needs :) We take pride in our team being "friendly experts" so we're glad that your experience lived up to those expectations! Thanks for taking the time to leave a brilliant review and we hope to see you again soon! with thanks, the team at Rhythm Japan

Posted 4 years ago

“Friendly staff, new and spacious shop, new rental equipments. Love it.”

Posted 4 years ago

Hey there! Thanks for taking the time to leave us a great review and for coming in and checking out our new store! We're so glad you had a great experience renting with us and we hope to see you again soon :) with thanks, the team at Rhythm Japan

Posted 4 years ago

“Process for pick up and check out of snowboard gear was very easy and quick. Staff was helpful in getting me a board to fit my riding preference. I would recommend and come back again!”

Posted 4 years ago

Hi Nicolas, We're so glad to hear you had a great experience renting with us and our team of friendly experts were able to get you fitted out and up on the hill so quickly! Thank you very much for taking the time to leave a review and please do visit us again soon :) with thanks, the team at Rhythm Japan

Posted 4 years ago

“Quick and easy collection of rental equipment. Great customer service.”

Posted 4 years ago

Hi Sally! Thanks so much for taking the time to leave us such a brilliant review. We're stoked to hear that you found renting with us so easy and that our team of friendly experts were able to fit you out and get out out on the hill quickly! We hope to see you again soon :) with thanks, the team at Rhythm Japan

Posted 4 years ago

“While I have booked my skis with Rhythm for over 15 years I was disapointed this time....U had on lined booked for 7 days...but snaow was not there so picked up skis 2 days later....@ 2.30pm on Sunday 16th...only to be told I had to pay for the Sunday because it was before 3.00pm...I said "Really!!! Its not as if Im going up to do night skiing on the ICE!!!" She was quit adimate about it...so I left it at that....Well it seam 15 years of loyallity doesnt add up to much....disapointerd...”

Posted 4 years ago

Hi Ricky Thank you for taking the time to leave us your feedback of your experience at our Rhythm Main store. All feedback we receive is appreciated and is directed to upper management so we can endeavour to do better. We are sorry to hear you were not satisfied with your rental experience with us. Our rental policy is flexible to allow a free of charge pick up the day prior to your first day skiing from 3pm and drop off before 10AM the day after your last day. We apologise if this was not communicated to you effectively whilst you were in store when you received the refund for the two days not used at the start of your trip. Please send us an email next time you are visiting for a returning customer discount on your rental items, info@rhythmjapan.com We really hope to see you again next time you are in Niseko as we do thank you for your repeat business with us. The team at Rhythm

Posted 4 years ago

“Helpful staff. Reasonable selection of skis though friends often found sizes limited.”

Posted 4 years ago

Hi Adam, Thank you for taking the time to leave a review. We do aim to have huge selections available for our customers and if we can't provide this on the first day of rentals we do try to hunt down requested rentals during the rental period. We’re sorry you had a bad experience with sizes, however stoked to hear you had a good experience with our awesome Rhythm team! We appreciate you bringing this to our attention. Please feel free to contact us at info@rhythmjapan.com with any further concerns. We look forward to seeing you next time! With thanks, the team at Rhythm

Posted 4 years ago

“Very friendly and responsive customer service.”

Posted 4 years ago

Hi Jessica, Thank you for taking the time to leave a review. We thrive to provide high quality customer service, so we're stoked to hear you had this with our awesome Rhythm team! We look forward to seeing you next time! Many thanks, the team at Rhythm

Posted 4 years ago

“Knowledgeable staff and great selection of boards.”

Posted 4 years ago

Hi Ariel, Thank you for taking the time to leave a review. We're stoked to hear you were able to have an awesome time on our boards, we hope you were able to try a few out! We look forward to seeing you next time! Many thanks, the team at Rhythm

Posted 4 years ago

“have been renting at rhythm for 3 yrs now every time we come to niseko. The cashier/customer service at main hirafu store can be more friendlier and nicer. most of the time lines are long and lining up to pay takes a long time, one time i have a concern and there is no one to entertain the complain they told me to go to the counter and the counter people are busy so i was waiting for for 45 mins standing waiting for someone to assist. not a good service if u ask me”

Posted 4 years ago

Hi Karen, Sorry to hear you had a less than fantastic experience in our Main St location. We hope the quality of rental gear helped make your holiday in Niseko great. Hopefully with the opening of Rhythm Base we can start to alleviate the wait times at Main St. Be sure to check out the new store next time you are here. Please let us know when you are next coming to Rhythm for a returning customer discount - info@rhythmjapan.com Thank you, Rhythm

Posted 4 years ago

“Service was impeccable with friendly, helpful & knowledgeable staff with nothing a problem. Thanks Rhythm Niseko, we will be back.”

Posted 4 years ago

Hi Dugal, Thank you for the great review. Stoked to see you had a fantastic time in store with our friendly staff and we look forward to seeing you in store again. Thank you, Rhythm

Posted 4 years ago

“Great service”

Posted 4 years ago

Hi Zhanna, Thank you for taking the time to leave a review. We're so glad to hear you had such a good experience! We look forward to seeing you next time! With thanks, the team at Rhythm

Posted 4 years ago

“Aloha and mahalo for the awesome and friendly service. The staff is on point and very helpful love the pick up and drop off service, it makes our trip so much easier. We look forward to coming back to Hakuba again soon.”

Posted 4 years ago

Hi Mark, Thank you for taking the time to leave a review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Many thanks, the team at Rhythm

Posted 4 years ago

“Friendly staff. easy pick up and return process”

Posted 4 years ago

Thank you for taking the time to leave a review. We're stoked to hear your rental process was super smooth and overall a great experience! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 4 years ago

“Picking up and returning my ski was smooth, but the equipment wasn't in great condition. Paying online was a bit cumbersome, it would be great if they could accept Bitcoin.”

Posted 4 years ago

Hi Leonhard, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Many thanks, the team at Rhythm

Posted 4 years ago

“I will come back again! I'm just loving it!”

Posted 4 years ago

Hi Johnson, Thank you for taking the time to leave a review. We love that you've had such a great experience! We look forward to seeing you next time! Many thanks, the team at Rhythm

Posted 4 years ago

“Everything is fine, if the equipment can be cleaned a much better”

Posted 4 years ago

Hi Pui Shan, Thanks for taking the time to leave a review. Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to info@rhythmjapan.com if you'd like to discuss further. Many thanks, the team at Rhythm

Posted 4 years ago

“Great coffee.”

Posted 4 years ago

Hi there, Thanks for taking the time to leave a review! We're glad you liked the coffee! With thanks, The Rhythm team

Posted 4 years ago

“Friendly, professional, accomodating. Whole experience was fantastic .”

Posted 4 years ago

Hi Alison Thanks for taking the time to leave a review! We're glad you has a great experience with Rhythm! We hope to see you again soon! With thanks, The Rhythm team

Posted 4 years ago

“Service and convenience. You guys crush it at both. Keep up the good work!”

Posted 4 years ago

Hi Mirgim, Thanks for leaving your review! We're stoked to hear you enjoyed your time at Rhythm and using the gear! Hope to see you again soon, The Rhythm team

Posted 4 years ago

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Rhythm Japan is rated 4.7 based on 673 reviews