RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Easy to use very competitive”

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Posted 2 years ago

“Total lack of customer service, no one answers telephones and although emails are acknowledged they are then ignored, only gave a one star as there is nothing lesss.”

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Posted 2 years ago

“The people where very helpful and answered all my questions.”

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Posted 2 years ago

“Countless hours wasted on phone that they never answer, do not reply on line either Insuring with Rias is like being UNINSURED”

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Posted 2 years ago

“Excellent service and an unbeatable price”

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Posted 2 years ago

“Spoke to a bloke with an american accent in your southend office.He was really nice and very helpful. I'll probably come back to you next year because of him”

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Posted 2 years ago

“A complete stitch up. Paid in full at application following quote via compare the market. Less that one month later I was accused of inputting the wrong property type and told my premium would increase by almost £70. This was their input error, not mine. I cancelled the policy and had to pay £30+ cancellation fee and £20 admin fee so will only get less that half my payment refunded. I was unwilling to pay for their admin error and unwilling to stay with a company who are so dishonest. I dread to think what would happen to anyone who has a claim. They are making money under false pretences. Don’t touch them with a barge pole. NB I’m still waiting for my refund and have had to pay out for an alternative policy.”

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Posted 2 years ago

“Had previously had bad customer service with my husbands policy, today I rang to change my policy the operator was lovely knew everything I needed and put in place, a very worthy employee”

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Posted 2 years ago

“Is it new customer to this company for car insurance I have found the communications and it's starting to be absolutely fantastic bearing in mind all I've done is emailed”

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Posted 2 years ago

“I could not fault RIAS throughout my time dealing with them. Simple processes, efficient, effective and reasonably priced. I endured zero frustration dealing with this company, which was very refreshing. But for the fact that they were some £300 less competitive this year compared to a few other providers, I would have had no compunction in renewing. Indeed, I am very sorry to have to go elsewhere this year but next year, hopefully when I fit into their risk profiling more snugly, they will be my first port of call when looking for quotes. I highly recommend this company. They are what an insurer should be.”

Helpful Report

Posted 2 years ago

“Hiked up my premiums and can never get hold of anyone to speak to them. Customer service isn't great so it left me no option but to cancel my policy with them. If only someone wouldve just answered the phone! Wouldn't recommend unfortunately.”

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Posted 2 years ago

“The worst Insurance company you can possibly find on the market. Avoid at any costs. They gave you a good prices, ask you for paperwork and than change the prices double, when you want to cancel the policy duo to unaffordability of the new rates (which are ridiculous rates) they charge you another £60 cancellation fee, even though the cancellation occurred after they amend their prices, otherwise I would keep the policy. It's a joke, don't bother..”

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Posted 2 years ago

“Not genuine poor customer service Quick to dismiss reasons to add surcharges. No aknowledgement why nothing noted until after policy has come into force Disgusting ethics”

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Posted 2 years ago

“Avoid! I had been with rias for 10 months, unfortunately I had to ask rias for some more time to pay the last installment and they were fine. I then ring up to arrange my renewal and pay the out standing balance. Turns out they had cancelled my insurance four says ago leaving me with 'I'd shop somewhere else...because we all have 200 odd pounds sitting around just in case. Utterly fuming. Really a truly avoid.”

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Posted 2 years ago

“The yearly cost of my car insurance went up steeply every year . 2015 £300 2016 £390 2017 £496. 2018 £530. 2019. £614. 2020 £782 So I cancelled and went to the Coop for £453. !”

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Posted 2 years ago

“Appears not to like cancellations. No easy option to get in touch. Sold my car 3rd May 2021, stopped my standing order after 21st May payment since I could not get them to notify. They wrote 5th June confirming that the policy had been cancelled on 1st June. Claimed without analysis that £71.07 was outstanding and threatened to engage Debt collectors to handle after 10 days. They have no respect for Customers in good standing. I am ignoring their threat and shall be seeking legal redress if I am continued to be embarrassed. Avoid them like Covid-19”

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Posted 2 years ago

“I am currently trying to cancel my friends home insurance after she passed away. I was asked to email death certificate and will which I have now done three times. Each time they say whenthey are enlarging it the image is not clear. Having sent it to myself I can’t see a problem, not sure why they have to enlarge anyway. Bottom line they won’t cancel the policy until they have the documents. I certainly won’t use them for any of their insurance products. Stressful enough without all of this.”

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Posted 2 years ago

“This is the first time ever when I have had an insurance renewal which was (1) only £1.85 more than the previous year and was lower than the lowest quote on Confused.com. Well done Rias. I love it when a Company shows loyalty to its customers. They deserve loyalty back. Ten out of ten! Keep it up”

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Posted 2 years ago

“Looks competitive initially as far as the price goes. The service is awful”

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Posted 2 years ago

“Quote increased by over £140 from previous year . When I asked for a reason why , I was told the quote was automatically generated ? ! No explanation ! However 5mins later the quote was reduced slightly but as this was not acceptable , there was a pause & more money was taken off ! That was a reduction of over £100 ! Oh we have some leeway to reduce the premium , I was told . Not interested ! They also were not prepared to pursue my 3rd party bump , which resulted in having to accept a 50/50 blame . I was out of pocket ! Not a happy bunny as it took over a year for them to come to that decision .”

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Posted 3 years ago

RIAS is rated 4.0 based on 1,462 reviews