RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a very competitive price for home and contents insurance. will recommend to friends and family.”

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Posted 8 years ago

“the lady i spoke to was very helpful and did not rush me,”

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Posted 8 years ago

“Nice quick and friendly service. Thank you.”

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Posted 8 years ago

“Very satisfied with the service given. The cost appears to be reasonable compared with other companies.”

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Posted 8 years ago

“Except one or two minor probs I am happy to renew my Home Contents (for sevarel years) with your compny. I will definitely recomend RIAS. Thank you Mrs Still”

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Posted 8 years ago

“Initial quote £195. When I call to query 50% increase, " I'll talk to my manager" gets it back to last year's at £136. Why this trickery? Do you think I'm a sucker who will just pay your first shot. Next time be honest in the beginning. I stayed because the service otherwise is good and the revised premium was very competitive. But please don't play games next year.”

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Posted 8 years ago

“We have been pleased with the way our one claim a few years ago was dealt with and the price was competitive, despite the suggestions of some other online sites”

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Posted 8 years ago

“When trying to renew my car insurance by phone I was holding for 14 minutes one day and 12 minutes another. However, when I got through early one morning the person I spoke to was very helpful.”

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Posted 8 years ago

“Not pleased that I didn't get notifications for my renewal, got a phone call two weeks later to renew over the phone. It's the first time that this has happened usually get notice a few weeks before.”

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Posted 8 years ago

“When I eventually got through I was very impressed with the service i received”

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Posted 8 years ago

“If you can give me competitive car insurance quote next November would consider changing from my current provider.”

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Posted 8 years ago

“Agent was helpful and didn't spend too much time on irrelevant issues.”

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Posted 8 years ago

“Very good company. I have always found them very fair.”

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Posted 8 years ago

“Quick and courteous answering of telephone, and also quick resolution of my query.. Much better than other companies.”

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Posted 8 years ago

“Helpful staff who dealt with my query efficiently and enabled me to renew with the minimum of fuss.”

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Posted 8 years ago

“Good service, reasonable prices.”

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Posted 8 years ago

“Quick and helpful on the telephone. Had to sit a long time to getnthenohone answered.!!”

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Posted 8 years ago

“I have been with RIAS for a number of years and until this year have had the same policy and client number.This year when I received my renewal notification I noticed the policy number had changed and also the contact telephone number,I phoned this new number and spoke to a really helpful adviser who offered me a very favourable offer on my insurance which I accepted.When I checked my bank the payment was going to Castle Cover not Ageas so another phone call to RIAS and I was told there was a restructure going on and was assured my insurance was still underwritten by Ageas. I have today received two letters from RIAS.One with my original policy number on to confirm my policy had been amended and giving me the revised policy schedule and another with yet another new policy number and telephone number confirming my cover for another year.All a bit confusing.So I have just phoned RIAS again and hopefully now the confusion is cleared up.I hope things will run more smoothly next year!”

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Posted 8 years ago

“When I phoned the young lady was very courteous and as I was only renewing my policy there is nothing more I can add”

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Posted 8 years ago

“service was good info correct in all well pleased”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,462 reviews