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RIAS Reviews

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I am happy with the insurance cover from RIAS I am disillusioned by the way the premium keeps rising each year. I have never made a claim and I have both car and home insured with RIAS. I would like to see loyal customers like myself benefit by some form of recognition, i.e. a small loyalty discount.”

Posted 8 years ago

“overall average customer service(have had better previously) - it would appear that this would depend on the person at the end of the phone - I am unhappy about having to pay £3.95 for a paper copy of my insurance policy details - and recently when I needed to add and additional ailment I was advised that I'd have to pay another £3.95 for the addition. So I decided not to have a paper copy and 4 days later I've yet to receive the email version.”

Posted 8 years ago

“Very good. All that was needed. Seems to be on the ball. Will only know if or when I need to make a claim.”

Posted 8 years ago

“Got my car Insureance sorted out fast no problem at all”

Posted 8 years ago

“Have been with rias for a number of years thank you”

Posted 8 years ago

“the person who dealt with my insurance policy was polite and business like.I will continue to use RIAS in the future.”

Posted 8 years ago

“good change, quality, to the point good deal.”

Posted 8 years ago

“I have renewed my house insurance already with rias As I haven't made a claim it's hard to say”

Posted 8 years ago

“Very polite on phone and very good price”

Posted 8 years ago

“Speedy polite service”

Posted 8 years ago

“The overall service is very good but find it annoying to receive a quote and when question the amount, having spent time approaching other insurers, I am then offeredI a lower sum from Rias, which is acceptable.”

Posted 8 years ago

“A very efficient and courteous member of staff renewed our car insurance for another year. The whole process was quick and clearly explained.”

Posted 8 years ago

“Phone contact is easily established and staff are helpful . No claims experience to date. Unfortunately recent quote for motor insurace cover was wildly adrift of competition. Will continue to ask for quotations as appropriate.”

Posted 8 years ago

“Every year, my increase in home insurance is quite high, but after a quick phone call I always agree a fair price, and I fortunately do not make unnecessary claims.”

Posted 8 years ago

“good 'phone connection/very helpful service given”

Posted 8 years ago

“EASY TO DEAL WITH AND MAKE A PAYMENT OR CLAIM”

Posted 8 years ago

“Very good service no problems so far”

Posted 8 years ago

“RIAS were supportive when we were owners of 2 properties at once for over a month. It was very good that we were given free 60 days cover on our unoccupied house while the sale went through.”

Posted 8 years ago

“Good afternoon - All went well with the renewal of my contents insurance. Renewal was by phone and no problems and I have received confirmation of the renewal. Regards Colin Coulter”

Posted 8 years ago

“Found staff friendly and knowledgable. Impressed with new format of insurance documents (booklet form). Would recommend Rias to friends and family.”

Posted 8 years ago

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RIAS is rated 4.0 based on 1,462 reviews