RIAS Reviews

4.0 Rating 1,461 Reviews
76 %
of reviewers recommend RIAS
4.0
Based on 1,461 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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customerservice@rias.co.uk

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Anonymous
Anonymous  // 01/01/2019
Use gocompare and save money
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Posted 6 years ago
There was an error regarding my car insurance, I was concerned my policy would be cancelled. I spoke to a gentleman by the name of Daryl who was very helpful and understanding, Excellent customer service.
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Posted 6 years ago
As an old, poor, computer illeterate, I found the RIAS email quite easy to undestand and the RIAS staff very helpful
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Posted 7 years ago
Excellent service and advice not too long waiting for right customer service agent thank you
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Posted 7 years ago
Very helpful when i phoned to renew my policy for the next 12 months i was not put under any pressure for other products also very polite.
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Posted 7 years ago
Operator was very courteous and helpful, all done within five minutes.
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Posted 7 years ago
I HAVE RENEW MY HOME INSURANCE ON 24th march 2016 UPTILL 04th APRIL 2016 I HAVE NOT RECEIVED MY RENEW PAPER BY MAIL MR S PATEL
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Posted 7 years ago
I had a no fault claim with Rias in October 2014, when another driver hit me side on pushing my car into metal railings resulting in it being written off. My car was picked up within hours and I received the market value for it within two weeks.The legal department pursued the other party to reclaim my excess and increased insurance premium which I received within weeks.I was also provided with a hired car, paid for by the other party,,until I was able to obtain a new car.Rias provided a very efficient service which required little effort from me and I would recommend them to anyone without reservation..
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Posted 7 years ago
The service and assistance was excellent, at the time of renewal of my house insurance and also very impress with the agents courtersey and answering of queries.
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Posted 7 years ago
Pleasure to deal with.They found I had not been given discount for other policies with them and deducted it from the premium due immediately.
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Posted 7 years ago
Do not understand why the premium increased by nearly £200 from last year?
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Posted 7 years ago
Friendly and efficient service and no pressure brought to bear unlike another major company which contacted us an excessive number of times.
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Posted 7 years ago
Very polite, cheerful and helpful
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Posted 7 years ago
Have insured with RIAS for many years now (that gives an idea of my age!!) and have always found the people on the end of the phone to be most helpful have not had to make a claim as yet but hope that they would be just as kind in the event.
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Posted 7 years ago
Phoned to renew my Buildings and Contents insurance, the person I spoke to was very helpful ,polite and friendly , which makes a nice change.
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Posted 7 years ago
The young lady I spoke to was extremely polite and efficient. Insurance renewed quickly.
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Posted 7 years ago
Exceedingly good service at all times
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Posted 7 years ago
A particular feature I liked was the information given in booklet form of all the details of myself and my car. Extremely helpful.
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Posted 7 years ago
As always a polite and excellent service I recommend to all my friends.
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Posted 7 years ago
very easy to renew my insurance the telephone staff were very helpful. regards b.w.killick
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Posted 7 years ago
RIAS is rated 4.0 based on 1,461 reviews