Rieker Shoes Reviews

Name: Rieker Shoes
Rating: 1.84

1.8 Rating 179 Reviews

17 %

of reviewers recommend Rieker Shoes

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1.8

Based on 179 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone

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Rieker Shoes 1 star review on 29th December 2023

Rieker Shoes 2 star review on 9th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad quality shoes.....very bad. No service, No warrenty. They are not responding to the form in the website! See picture.”

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Posted 1 year ago

“I bought these shoes a year ago. I called customer service, they gave me an email address to write to, I had to send three emails, they asked for pictures of the damages, I sent them these, they replied requesting that I contact the retailer with the receipt, which I had said several times in the emails that I had already did, although I had no receipt. These were my first and for sure my last pair of Rieker. Never again. Poor quality, and terrible after sale customer service.”

Rieker Shoes 1 star review on 23rd September 2022

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Posted 1 year ago

“I thought Rieker Shoes were a good quality product. Having just read the other reviews I see that I was very mistaken. Havent had my shoes very long and the stitching is coming apart. From the other comments, one can complain, but get no answer from the company. VERY SAD and upset…good $$$ for poor shoes and I will make sure all my friends know NOT TO BUY Rieker products”

Rieker Shoes 1 star review on 7th July 2022

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Posted 1 year ago

“My issue is with quality and Customer Service. I order a pair of N4263-16 Nikita in March of 2022. I had them for less then 3 weeks and they started to fray around the zipper. My first email to Customer Service was April 26th. The response I received from them was: " Thank you for contacting the Customer Services team at Rieker Shoe Canada Ltd. This message is to inform you that we've received your email and we'll be sure to look after you from here. You should receive a reply within a few hours, but please allow up to 24 hours. In the meantime, our website's FAQ section does answer many common questions – just click here for more information. Once again, thank you for your inquiry and have a nice day! Customer Services Rieker Shoe Canada Ltd. " This is an exact copy from the email I received from Reiker Canada. I have also left 3 messages on the Customer Service phone and emailed twice more with the same response from Reiker Canada. As of today I have heard nothing from Reiker Canada and am left with an expensive pair of shoes that are falling apart.”

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Posted 1 year ago

“I have ordered a pair of Rieker shoes, paying the requested total of 78.94. There is a small print statement that says the price may be adjusted if the exchange rate moves. On the same day I see that our bank account has been debited with a total of $89.15. This isn’t currency movement of a single day - 13%. It is sharp practice, and should not occur.”

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Posted 1 year ago

“Purchased a pair of ankle boots for indoors (work). In less than a year they are coming apart. The sole is lifting and the stitching is coming apart. The front of the boot is is wearing off (looks like I dragged it through gravel). When I tried to wipe down with a damp cloth the colour is coming off the boot. This is my first purchase from Rieker, and my last. I will go back to Josef Siebel they are better quality for the same price. I contacted the company via email, received an auto response indicating they would get back to me in 24 hours, it's been almost two weeks with no response. Very disappointed in the quality of this product and their customer service.”

Rieker Shoes 1 star review on 4th May 2022

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Posted 1 year ago

“Quality standards have reduced greatly. Have bought boots, shoes and sandals over many years but those products bought in last 2 to 3 years are shoddy and poorly finished -3 pairs of boots have all had to go to the cobblers to have the soles reglued to the boots and while they were fairly well used, the soles themselves were not worn, it was just that the soles are clearly not being sufficiently well secured - 3 to 4 months use and they start to come away. This is really poor for a company which is selling itself on quality.”

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Posted 1 year ago

“Rieker boots look good but my winter boots leaked and I had to secure the soles with glue. Also my short and my long boots peeled at the toes very quickly liked I had scraped them along the ground. They look well worn now. I won't be buying Rieker again.”

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Posted 1 year ago

“Amazing Footwear”

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Posted 2 years ago

“Dear Reiker I brought a pair of boots from the Reiker store in Montague Centre, 7 Liverpool Buildings, Worthing BN11 1SY about 1 week before Xmas, I always buy my boots from there as they are usually really good and last ages, I have poor feet so I need very comfortable shoes and usually…like I said are very good, but the pair I brought have fallen to pieces, the souls are falling off, so I took them back today Thurs 24th March, unfortunately I have not kept my receipt and brought them cash. The man in the shop said with no receipt they can not do anything, and told me to go to the shoe repairers to get them fixed and they will reimburse me the money of how much it cost, so I went to the shoe repairers and the man there said he could do it but it would only last 5 Minutes as it was a rubber soul. I am disappointed that the store did not do anything, was very unhelpful and the man was very rude. The boots are no good to me now and are only fit for the bin. I am really disappointed as I’ve never had a problem like this before with your shoes and quite honestly it has made me not want to buy any more again. I have enclosed some photos of the boots. A very unhappy customer Mrs Tara Bolan”

Rieker Shoes 1 star review on 30th March 2022

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Posted 2 years ago

“Bought Reiker light blue & silver casual shoe ,can't wear them as zips have rubbed skin of toes ,also insoles are wafer thin,soles of my feet ached,really disappointed with them ,i have Reiker boots which are comfortable but these shoes are awful”

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Posted 2 years ago

“Absolute junk. I got very little wear from these shoes before they both split on the sides. I am 70 years old, and these are by far the worst quality shoes I have ever purchased. A complete waste of money.”

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Posted 2 years ago

“Rieker/Remonte Tex winter boots purchased in Canada, February 2021, not worn till November 2021, leaked in the toe area of both boots and not the zipper section by February 2022. Followed the care instructions. Email message to contact address, phone message on Feb. 24 yielded no response. Tried again with phone, Mar. 7 only to be told 12 month warranty was up, too bad. It was 6 days out of warranty even though not worn till November 2021. Went back to the shoe store, store owner couldn't connect with the Rieker Shoe sales representative and he texted photos of the boots to the rep. I sent a Facebook Message to the company and no response. There was no 0 star rating, and the 1 star was too generous. Paid $150.00 for boots that didn't even last a winter. Very angry with my experience with Rieker. Hopefully, this review will save another individual in the world from this dreadful experience. If Rieker loses enough revenue, the company may change, but in the meantime, I will ensure none of my social network buys Rieker shoe products. They do not stand behind their products. Lesson learned, buy Canadian manufactured boots, because my old 6 year hiking boots still don't leak and they stand behind their products. Check out CBC Marketplace on Winter boots reports for good boot brands.”

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Posted 2 years ago

“Bought a pair of mens Chelsea style boots, fleece lined with elasticated panel and side zip. Obviously a winter boot designed for winter weather. All was fine in dry conditions, warm and comfortable until it rained. One boot leaks so badly, the lightest contact with water on the toe ensures a wet foot. Oddly it's only the left boot. The right boot functions without leaking, so clearly this is a quality issue. All in all pretty poor quality product and at £75 a pair pre sale price - not cheap. Would not recommend Rieker products and will not be buying again.”

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Posted 2 years ago

“Amazing awesome quality boots. Bought for myself and for my daughter, now both are hunting for more of Rieker. Living in Uk and have been wearing the booth more then one year for now. ( both pairs bought the same day) We put them on a daily basis ( cause it was a cold and rainy summer we had the last year and warm enough windy weather). Daughter's boots are made of faux leather, my ones are textile. Photos below made on 21.02.2022. Boots bought in autumn of 2021.”

Rieker Shoes 5 star review on 21st February 2022

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Posted 2 years ago

“The short boots looked super cute for about a month, but the man made upper broke down quickly. After 3 months of use, they are a write off. With the material peeling off the base. I think I paid $150 for them… worst investment I’ve ever made in shoes”

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Posted 2 years ago

“These boots are not for Canadian winters. After using them 3 times they are already falling apart from the inside. They are frozen. Not worth the $255.00. I've had $70.00 boots that are way better quality. Also, I called the shoe store and the manufacturer and no one is taking responsibility for its bad quality.”

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Posted 2 years ago

“I bought a pair of Rieker boots in Ukraine two weeks ago. They look really good and very comfortable, but they leak, even after a few minutes of being outside when it's wet. Regret not reading reviews of its shoes before buying them.”

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Posted 2 years ago

“The sales lady was so rude, I left. Not sure I’ll ever go back to the Paris ON store.”

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Posted 2 years ago

“Bought a pair of men's winter low cut shoes - the front part sole is so extremely soft that even slightest pavement unevenness is felt almost as walking barefoot - becomes very uncomfortable in a short time of walking. I can not wear these and Rieker refused to do anything about this claiming I picked shoes not suited for my type of use ( walking ) !!!! I basically threw $ 120 out the window . Stay away from this scam and do not buy product from this company.”

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Posted 2 years ago

Rieker Shoes is rated 1.8 based on 179 reviews