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Rituals Reviews

3.2 Rating 27 Reviews

52 %

of reviewers recommend Rituals

Company Reviews

3.2

Based on 27 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was having a few problems today getting an order through so spoke to a very helpful customer services representative called Sophia who was very helpful and got my order sorted out in extra quick time! Great customer support and lovely products - thanks again”

Posted 3 days ago

“Love the product… great to give as gifts but it’s the staff that really make shopping here a pleasure.”

Posted 1 week ago

“That was my first time visiting the shop. Was looking for a present and Hilary was extremely helpful, knowledgeable and supportive until I find the right present. Great experience, I’ll be definitely looking forward to there again!”

Posted 3 weeks ago

“Visited the Plymouth store and was treated to an informal but incredibly knowledgeable introduction to rituals products from Katie. She listened to me, something that is sadly lacking in many shops today. I left with some beautiful legend of the dragon products, really eye catching display. Katie signed me up and I will be back next week with my mother who has agreed to buy me an advent calendar. Katie, I work in retail and your technique was a revelation, no hard sell but I felt you held my hand through the whole experience. I didn’t come in to buy but feel I am now a converted rituals fan.”

Posted 6 months ago

“The Assistants in Rituals, Plymouth were so friendly and knowledgeable. Great ambience and wonderful products. I’m converted!”

Posted 8 months ago

“Very impressed with Courtney (Buchanan St, Glasgow). She went above and beyond in providing excellent customer service and problem solving. I had an issue using a One4all gift card as my total amount spent, £76.40 exceeded the card value of £50. Courtney explored various options and contacted her company to try to resolve. She was pleasant, patient and friendly throughout. Unfortunately, and not for the want of trying on her part, I was unable to redeem my ONE4ALL voucher. Bizarrely, it would not let me pay excess on my debit card or top up gift card to value required. I eventually paid for it on my debit card because of the excellent service provided by Courtney. However, I'm not impressed with the regulations of ONE4ALL. This was a gift given to me in good faith for my 60th birthday so the whole point was to treat, and not cost myself! I would most definitely NOT recommend buying ONE4ALL as a gift. Alternatively, I would happily buy or recommend a Rituals gift card instead.”

Posted 8 months ago

“I have almost everything from limited Amsterdam edition. And im really sad, because it is limited! I love the scent. If you could make shampoo, conditioner and heat protection spray with the same scent, im def gonna buy it for the rest of my life.”

Posted 3 years ago

“Good customer service at airport inverness scotland”

Posted 3 years ago

“Beautiful pills that make me feel well.”

Posted 4 years ago

“The products arrived within 2 days, the products were beautifully gift wrapped as requested”

Posted 6 years ago

“Products are fabulous, gift packaging superb and delivery to Scotland excellent.”

Posted 6 years ago

“They offered me tea when i went in , took my heavy bags so i could shop and drink tea at the same time. they were attentive and smart. they knew their products and helped me find some beautiful gifts for my friends. I actually did not go in with the intention of buying but they made the whole experience a delight. You just dont get this anymore. thank you Rituals brent cross”

Posted 6 years ago

“Great products for your skin and inner body!”

Posted 6 years ago

“bbzbzbznnnzbz nninmij sbunn best products”

Posted 6 years ago

“Rituals products are amazing, and in-shop service too.. but online customer service is a nightmare. My order had an attempted delivery on a day we were not at home, and it was brought back to a warehouse. Since then (10 days!) I tried to contact Rituals through any available channel to get it redelivered… but nothing. Impossibile to talk to anyone. Now I had to buy replacement gifts as I don’t believe anymore this will get to be by Christmas… and I can’t even find a way to get a refund. Horrible experience.”

Posted 1 year ago

“First of all I love rituals body products and the staff at Covent gardens store were wonderful My bad review is based on the hair care, I purchased tailor made shampoo and conditioner at a price of £30. (I consider this to be very expensive, but I was treating myself) I used the products once and they ruined my hair, it was left looking and feeling like a Brillo pad! Despite the fact that it had just been cut and was in fairly good condition to begin with, I contacted customer service who emailed me back and basically said tough! The said that they would pass my concerns on to the innovation team. That my hair may eventually adjust and improve if I continue to use it, i was not prepared to take the chance as my hair was visibly breaking after one use! I honestly expected more from a company such as rituals, Not only have I wasted £30 on the products I bought I also had to spend a further £10 on deep conditioning products to try and repair some of the damage. My advice if your hair is at all dry or curly or coloured or permed, or straightened or you use heat for styling ( so basically nearly everyone) stay away from the hair care!”

Posted 4 years ago

“i have been a customer for years! i buy the scented sticks, that cost £25. i buy them as birthday and Christmas gifts as they are a luxury and a bit pricey for everyday fresheners. i noticed they had a white variety of sticks, which i purchased for my mum for Xmas. a week after Christmas my mum confessed that the sticks weren't up to the usual standard,no smell, and having to turn them daily instead of weekly for any scent. Rather than just not go to Rituals any more, i gave them the opportunity to put it right, spoke with head office and was delighted that they were going to send me a gift card and a free gift as a good will gesture as i buy LOADS of stuff from them. Fast forward 4 weeks, and i chased my gift, which apparently has turned into a 30% off my next purchase! not good... so disappointing in a store that was a favourite. walton on thames stores is definitely gonna suffer as i am a regular shopper there, weekly! so, off to find a new place to buy all my presents and treats from.... any ideas?”

Posted 6 years ago

“Has anyone found a quality products like Ritual Cosmetics? I too, have had trouble with payment. Customer Service recommended getting their app which doesn't load. Last time I order their products, I was told use Chrome instead of Safari. I was on the phone with a rep for over an hour to process my payment. This time I have to wait for someone from Holland to email back to me. I have given up and am looking for alternatives. Their customer service is anti-service and is an obstacle toward purchases.”

Posted 1 month ago

“Parcel was delivered badly damaged! This was ordered as a gift. Customer services refused to send a replacement and wanted me to return the damaged goods and re order! I explained I didn’t have the time to do this but they were very unhelpful!”

Posted 1 month ago

“My product was not delivered due to “incorrect address”.. I called customer service and they said it’s your fault eh so what we can do is cancel your order and give you a refund and you can re-order your products.. so I checked with Post NL to find out what happened.. they then confirmed that my address was already correct but it somehow went wrong.. I called once more and my colleague took over to speak in Dutch and the customer service yelled at my her.. so in the end, I ended up without the products and ofcourse I couldn’t re-order them as they were on sale last night and now the items are gone.. better spend your well earned money elsewhere”

Posted 3 months ago

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Rituals is rated 3.2 based on 27 reviews