Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 2,018 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 15 bottles of honey, requested for some honey spoons, not a single spoon was given. A bit disappointed as we usually get free gifts when we used to purchase from physical stores.”

Helpful Report

Posted 4 years ago

“Utterly Disappointed as the main items: Radiance Revealer 50ml (Superfruit Exfoliating Gel) Day Glower & Eyes Lifter Special Set was cancelled due to items not available! If the items are not available then they should be indicated as “stock not available” on the website! The email informed that I can reorder once the stock is available. Given this cancellation I do not have any assurance that the reorder will not be cancelled again!”

Helpful Report

Posted 4 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving how we organize the availability of our products. Until then, please accept my sincerest apologies on behalf of everyone on the team. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.

Posted 4 years ago

“After I’d made payment all I received was a msg that my order has been fulfilled. There was no email informing me when delivery would be. Then out of the blue bout a week later the goods were delivered. Fortunately my helper was home.”

Helpful Report

Posted 4 years ago

Hi Suzan. Thanks for taking the time to bring this to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Please accept my sincerest apologies on behalf of everyone on the team. -Shermaine

Posted 4 years ago

Robinsons is rated 4.2 based on 2,018 reviews