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RoboForm Reviews

4.5 Rating 1,621 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

4.5

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I ordered the 8 version on the advice of RoboForm support. It does not work on my favorite browser - Firefox. I really want this to work!!! Otherwise I would give it a great review." Update: They have made this work on Firefox. The RoboForm bar still doesn't work, but at least I can use RoboForm. There are more steps to logging in than in the old version, but it does work.”

Posted 6 years ago

Hi Barbara - thank you for reaching out. Did you happen to submit a support ticket documenting this issue? If so, if you can please provide the ticket number, we will gladly escalate it. Otherwise, if you can please submit a ticket, we will ensure it is addressed by a member of our technical support team. www.roboform.com/support. Thank you.

Posted 6 years ago

“"I like RoboForm 7, It works.\r\nDo not like RoboForm 8." I was asked again to review RoboForm 8 today. 7/19/2017 I do not like RoboForm 8 period. Will not use it! I will continue using RoboForm 7 if available. If it becomes no longer available, I will cancel my subscription and go elsewhere. You removed profiles. For us its a must have feature.”

Posted 6 years ago

Hi Charles - thank you for taking the time to provide a review. If you have specific feedback or issues you're experiencing with version 8, please do not hesitate to submit this information via our online support system. Once received, our technical support team will review and assist as needed. You can submit a ticket here: https://www.roboform.com/php/rtss/main?lang=en

Posted 6 years ago

“RoboForm used to make me very happy because of ease of use. For the past few months it rarely works the way it used to. I'm very disappointed.”

Posted 6 years ago

We're very sorry to hear of your disappointment. In order to best assist and work towards a resolution, please submit a support ticket via our Online Help Center. Once submitted, our technical support team will work to address your issues issues ASAP. Thank you. To submit a ticket, please click here: https://www.roboform.com/php/rtss/main?lang=en

Posted 6 years ago

“easy for PC's , but smart phone app needs work”

Posted 6 years ago

Hi there- Thank you for reaching out. Please feel free to submit any special requests or detailed feedback regarding your smart phone experience here: https://www.roboform.com/php/rtss/main?lang=en

Posted 6 years ago

“"I've been a happy RF user for many years. Earlier this year I went to install RF on my new PC computer. The RF website said that RF 8 was the version I should be using so I installed it. Nowhere was I warned that this new version 8 would not work on my Chromebook. Had I known I'd have installed RF 7 instead. It's been quite awhile now and RF 8 is still not available for Chromebook. This has created.a huge problem for me. Buyer beware. " EDIT: I was informed through this review that a chromebook extension was now available, so i installed it. The new extension works OK, except for one feature that was removed from the previous extension used in RF7. On the old extension I could leave it set so that I didn't ever have to enter the master password to open it. As long as the Chromebook stays in my house, connected to my network, I don't need password protection to open the RF extension. There was a setting on the old version that made it so that if the computer logged onto another wifi, then the password would be required to open the RF extension. I can't remember what it was called, but it was perfect for me because the only time I would want the password to be required would be if the Chromebook were stolen. Hopefully this feature will return. Until it does I'll be entering the password often. I have it set to 30 minutes of inactivity, which is not very long but that will have to do for now.”

Posted 6 years ago

Hi Morgan - RoboForm 8 does now work with the Chrome standalone extension. It can be downloaded here: https://www.roboform.com/download?os=chrome If you would like assistance with this process, please do not hesitate to contact our technical support team at www.roboform.com/support. Thank you.

Posted 6 years ago

“I really like that it stores all of my passwords and syncs to all of my devices.”

Posted 6 years ago

“When Roboform had a major upgrade I lost a TON of logins. It was right at the time I was migrating to a new PC with the old one not available. Since then Roboform seems to miss some logins. I've decided to also use Google's Password Manager and, while, it doesn't have all the features of Roboform it's free and works pretty well, actually more automatic than RF although some would say that's a security issue. I used to love RF but now it's just ok. Hope there are no more surprises.”

Posted 6 years ago

Hi there - thank you for taking the time to reach out. We highly value user feedback and we're sorry to hear of the issues you experienced. Should you like to discuss them in further detail, please do not hesitate to contact our technical support team at www.roboform.com/support.

Posted 6 years ago

“it works, not like I used to like it, but it works”

Posted 6 years ago

“Upgrade tans now sync isn't working.”

Posted 6 years ago

Hi Timothy - If you can please submit a ticket, we'll ensure it's addressed by our technical support team. To submit a ticket, please click here: https://www.roboform.com/php/rtss/main?lang=en. Thank you.

Posted 6 years ago

“I don't know what I would do without Roboform!”

Posted 6 years ago

“I like Roboform a lot on my desktop but not as much on my kindle or android phone. When I need to log on to a site I first have to leave the site I'm on and go to Roboform, get the password than go back to the original site and manually fill on the password. It's annoying and it's too many steps. This needs definitely improvement. If it worked the same as on my desktop I'd give it 5 stars.”

Posted 6 years ago

Thank you for taking the time to provide your feedback. We've passed it along to our developers for their review.

Posted 6 years ago

“I used to like roboform a lot and would have rated it at least a 4-5. Since Windows 10 though not so much. Especially since it won't save or auto fill.”

Posted 6 years ago

Hi Krouses Electric - thank you for reaching out. Regarding the form filling issues you're experiencing in Windows 10, if you can please submit a ticket via our Online Help Center, a technical support representative will gladly investigate on your behalf. Please submit a ticket here: https://www.roboform.com/php/rtss/main?lang=en

Posted 6 years ago

“"It hasn't made me terribly happy. Some sites where I saved the password lost the password. Don't get option to save lost passwords. Inconsistant sync. " You requested that I revise my review as the issue was resolved. Unfortunately, the issue reoccurred as, while away with out access to my passwords, I was unable to access sites that I use frequently. This was most troublesome”

Posted 6 years ago

Hi there - we're sorry to hear that you've been experiencing some issues with RoboForm. If you can please provide additional information via our online ticketing system, a technical support representative will gladly assist. Please submit your ticket here: https://www.roboform.com/php/rtss/main?lang=en. Thank you.

Posted 6 years ago

“RoboForm has saved me hours of time keeping track of login credentials to hundreds of websites. At the same time, it has allowed me to use complex passwords everywhere. The program needs work on the Mac platform, though. On many sites, I have to open the editor and copy/paste credentials because the "fill" function doesn't work.”

Posted 6 years ago

Hi Eliot - thank you for taking the time to provide feedback. We've passed it along to our technical support and development team for their review.

Posted 6 years ago

“I have used Roboform for a long time and kept all of my passwords in it until recently. I asked the folks at Roboform to make it possible to share password profiles so that we could use it more efficiently in a business environment. At work we have a few people that used Roboform for their passwords too, but there was no way that we could easily share profiles for locations that we all need for our job that are common to all users. Then I came across Lastpass and found that it is available anywhere I go, and I can easily share profiles with others and still retain the security of knowing I can decline those at any time. So I have been using that for a password manager. As I still have hundreds of profiles in Roboform I will continue to use it until I get all of the profiles I need over to Lastpass.”

Posted 7 years ago

Hello Daniel, Thank you for the feedback. We do see that this is a feature request you made a while back. As it happens we have implemented a robust sharing feature on the Business/Enterprise version of RoboForm, which sounds like it would be of great help for your business environment. You can find out more at http://enterprise.roboform.com/ , including a free 14-day trial. You may contact our support team for assistance on this at any time. Best regards, Simon

Posted 7 years ago

“Calling it average because it has some utility. Discovering many of my previous logins no longer function and have to recreate them as I use the logins. Still have problems with half a keyboard showing up when trying to use the keys on my iPhone 6 Plus. I would be trying a new password manager if the one I selected had been able to direct transfer from Roboform. Keyboard fix was promised months ago, but nothing. I cancelled that order but will look to change before my subscription expires”

Posted 8 years ago

Hello John, We have contacted you via email regarding this issue, which was fixed in our latest release. We thank you for your loyalty and we appreciate your response.

Posted 8 years ago

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RoboForm is rated 4.5 based on 1,621 reviews