RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,621 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after paying $74.95 the system has not worked and after many, many, many attempts to speak to someone absolutely not connection or help. I have been with you for years and now when I need help no one answers. I am put on hold and after 15-20 minutes you hang up on me. Rediculus!!! Fred Hornick fred@hornick.co 303-888-8866 Acc. # 1705141313 Please call to help ASAP Thank you, Fred Hornick”

Helpful Report

Posted 6 years ago

Hi Fred - Our apologies for any delay in communication. We have passed your information along to our technical support team and a representative will be reaching out shortly. Thank you.

Posted 6 years ago

“last update removed the full bar in the browser, need 3 extra clicks to reach the same login option as before, unnecessary and time wasting, also when on a site does not prompt the right password as it used to do before, after 10 years it's time to change, as they don't take in to consideration user experience”

Helpful Report

Posted 6 years ago

Hi Enzo - we're sorry to hear of your frustration resulting from the update. Per Mozilla, Firefox 57 will only support WebExtensions. As such, starting with version 8.3.7, the RoboForm extension will no longer include a full static toolbar. While we understand that this change is not ideal, we must adapt to browser updates as quickly as possible in an effort to ensure uninterrupted software use for all users. Regarding the form filling issues you're experiencing, if you can please submit a list of these sites via our online support system, our technical support team will gladly investigate. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 6 years ago

“I have tried to login to both of My robo form accounts but I am not able to login they say wrong password ,even the renewal I have not been able to get on. Robo form has all my passwords but I can't access them. I have been in the hospital for the last 4 months and can't remember things. I am a 76 year old disabled veteran and I have been using robo form since the 1990s and now when I need it I can't use it.”

Helpful Report

Posted 6 years ago

Hi Jim - We sorry to hear that you're currently experiencing login issues, and we've requested a representative contact you to resolve this matter.

Posted 6 years ago

“Failed to download. I have purchased roboform too many times and had problems with it in the past. I don't even know why I bought it again. Wish I Haden't!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Darlene - We certainly want to walk you through any download issues you may be experiencing. If you can please submit the following information in the form of a ticket via our Online Help Center, a technical representative will reach out to assist. www.roboform.com/support - Version of RoboForm you're currently using - Order ID (if you have one) or email address connected to your last order - Operating system (Windows or Mac) - Browser -Any error messages you may be receiving

Posted 6 years ago

“After paying $19.95 to extend my subscription for another year. Robo Form immediately stopped functioning. Calls to the Help Desk were not returned. E-mails were not responded to with any solutions. I deleted Robo Form and installed Last Pass, for free. It works fine.”

Helpful Report

Posted 6 years ago

Hi Theodore - We sincerely apologize for any delay on our end. If you'd still like for us to examine the issue, please provide your ticket number and we will ensure it's addressed ASAP.

Posted 6 years ago

“I have been using RoboForm for years first on Microsoft Pc and then I went all Apple and I still was using RoboForm until there latest update. Then I could not sign into my account. I have lost all my pass words and I am locked out. I have tried to call , but you will not let me talk to a person just send an email and still no response. Plus just the day before this all happened I payed $49.95 to renew my RoboForm everywhere and the day after you came out with a discount. Now you have my money and I have no RoboForm. What are my chances of getting a rebate if you can't solve the problem? If you new there was an issue you should have sent an email to all your accounts and inform them of the problem. Regards james192”

Helpful Report

Posted 6 years ago

Hi James - We are sorry to hear of the Mac/RoboForm issues you're experiencing, as well as any delay on our end. If you have an existing support ticket, please provide the number and we will escalate this matter on your behalf. Otherwise, please reply to the email version of this response and include your phone number so we can have a technical representative contact you ASAP. Thank you.

Posted 6 years ago

“I've used Robo Form for years, they use to support their product, but now they lost my account that does not expire until 5/2018. I have called 3 times Holding on for 1st call for 22 minutes, 2nd call 37 minutes, 3rd 34 minutes, all winding up telling me to leave message on voice mail, that they would call me back, I left my info. 3 weeks later no call yet. But they want a new order and will take my money with out getting the wright account and I done it all on line. The program had not work correctly after last update. May be that they got hacked! SO DO THINK I WOULD I WOULD TELL YOU TO BUY IT!!”

Helpful Report

Posted 6 years ago

Hi Ronald - We completely understand your frustration and we apologize for any delay on our end. If you can please provide your ticket number, we will ensure it's escalated and addressed ASAP. Thank you.

Posted 6 years ago

“Dear Technical & Quality Team, Thank you very much for your interest in this request. I personally feel like it is average Password Manager Application Software among all other similar applications. However, there are a lot of scopes to make it BEST, if you can implement the following features: 1. It should be made capable of saving and filling dynamic field data. For example, you can verify it at www.irctc.co.in where the passenger's name uses a dynamic field. Once you save it will not be filled up in the next login. 2. It should be made capable to save and fill login details which have two redirections like https://netbanking.hdfcbank.com/netbanking/ where you fill in the Customer ID then the next redirection will ask you to fill in a password then after login completes. 3. It should be made available at competitive prices so that the common man can buy and enjoy it. You should provide it for a lifetime if someone is interested in buying it at a nominal price. 4. Toll-free helpline no. should be provided so that anyone can call and get help. Not everybody is supposed to write everything in detail. 5. When the App password match is not found on the Android App, there is no search box appearing, just an option to see everything. So poorly designed! We have to search for passwords among no. of passwords. 6. RoboForm doesn't recognize many programs in Windows like Adobe Creative Cloud. 7. RoboForm saves ERP-based application form data into multiple names/stages. How funny is this! 8. Technical support sucks. Poor, horrible, and useless service as you cannot speak to anyone directly. After using RoboForm for many years, it has become an outdated, impractical tool. The App is not intuitive. A person should be smart enough to understand the problem and provide a resolution accordingly. Hope you have got my points and you will do something to motivate us. Regards, Ramsharan Contact No. +91 9582153220, New Delhi, India Email Address: ramsharan_kmr@hotmail.com”

Helpful Report

Posted 6 years ago

Hi Ramsharan - we always welcome user feedback and we appreciate you taking the time to provide yours. RoboForm does support multistep logins, but at this time, capcha ("dynamic") is not supported. Regarding pricing, we certainly understand the need to stay competitive and thus offer a free version, as well as a subscription based license. Lastly, if technical assistance is required, you can utilize the numbers listed on our site, or you can call us toll free at 1.877.762.6367. Thank you again, and we look forward to improving our software with help from user feedback such as yours.

Posted 6 years ago

“Je l'ai acheté en décembre 2016 èa 19.99$”

Helpful Report

Posted 7 years ago

Hi Renette - A representative has recently contacted you regarding your feedback. Please do not hesitate to reach back out should additional questions/concerns remain.

Posted 7 years ago

“I rated Robo Form one star because I was one of the first to purchase this product that at the time was a guaranteed lifetime use. They went back on their promise. A company is only as good as their word. They fail on that.”

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Posted 7 years ago

Hi Franklin - A representative has recently contacted you regarding your feedback. Please do not hesitate to reach back out should additional questions/concerns remain.

Posted 7 years ago

“i HAVE NOT RECEIVED THE DOWNLOAD!”

Helpful Report

Posted 7 years ago

Hi Richard - We sincerely apologize for the confusion. The Reviews email that you recently received was incorrectly sent. As a GoodSync customer, you should be receiving the proper software review request in the near future.

Posted 7 years ago

“Sorry, I have no idea who RoboForm is or what you're associated with. Just a tip, in the future explain what you are about, how I interacted with you, and why.”

Helpful Report

Posted 7 years ago

Hi Thomas - We sincerely apologize for the confusion. The Reviews email that you recently received was incorrectly sent. As a GoodSync customer, you should be receiving the proper software review request in the near future.

Posted 7 years ago

“Make it a little not so pricey, Had to jump around to get it done. I run it 4 times before payment went throw. The last one I bout was good forever, now you sale update for one year. I like your product but you are getting to pricey If you raise it again I will looking for one not prices. I have used this one for years and I really love it. .”

Helpful Report

Posted 7 years ago

Thank you for the feedback. We would love to find out more about the issue you encountered in order to provide a better experience. If you would like to give us more information, please email kaitlin[at]siber[dot]com.

Posted 7 years ago

RoboForm is rated 4.5 based on 1,621 reviews