RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,621 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a handy way to store passwords.The passwords are still there after I had to reinstall my OS.”

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Posted 6 years ago

“I enter many on-line contests and RoboForm helps cut time in entering info. However, there are a few occasions where data is not clearly entered on the form or is in error.”

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Posted 6 years ago

Thank you for taking the time to provide a review! Regarding the sites where you experience autofill issues, please feel free to submit them via our support system and we'll gladly investigate. http://bit.ly/1L9QELn

Posted 6 years ago

“What I see in the past year or so is the greatly improved application and how it takes care of my pass words. In the past I might see 15 or 20 pass words for the same app with no information as to how they got saved. Most of them were redundant which is no longer a problem. I hope I am not jumping the gun because I have not used anywhere near all of my pass words. If RoboForm continues to work as it has been recently I'll give it that last star right on it's booty and I'll apply it with my lips!!!”

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Posted 6 years ago

“fastest way to get to your Password”

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Posted 6 years ago

“I never made a purchase?”

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Posted 6 years ago

“Works well saving passwords and also form-filling, but it is a PIG to re-install if you are using the desktop version. All it ever wants to do is persuade you to buy the online version and pay the annual fee. I installed v8 (as prompted by the program) but have spent DAYS trying to get it to work - to no avail, so reinstalled v7 - now back to working again. This seems like a plot to get all us desktop users (with the lifetime licence) to swap to the annual fee version.”

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Posted 6 years ago

Hello Ian, thanks for your note and apologies your upgrade experience was not as smooth as we'd like. Please note that the equivalent of the previously paid v7 Desktop is now free in version 8: https://www.roboform.com/everywhere We made many improvements in v8 and would like as many of our users as possible on the new version. If you require assistance with upgrading please contact us here at any time: https://www.roboform.com/support/

Posted 6 years ago

“Have been using the software for many years. I helped a lot for memorising the passwords”

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Posted 6 years ago

“It is good but it can get on your nerves”

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Posted 6 years ago

“Once using it, you can't leave.”

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Posted 6 years ago

“Securely tracking passwords and other confidential information, all synced amongst all my devices.”

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Posted 6 years ago

“Yes it is very helpful”

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Posted 6 years ago

“Have used RF of many years now on many devices as well. This latest change has left me without the capability to sync my devices. Have phones, tablets, laptop, and desktop now all with different versions of passwords stored. Not a very useful program anymore. The technical support team did little to resolve and basically told me to reset my account and start over. I know my master password and still I am not clear why they wont sync as before. One dissatisfied customer. John”

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Posted 6 years ago

We're sorry to hear you've been experiencing synchronization issues. If you can please PM us your support ticket number as well as your order ID, we'll gladly look into the matter. Thank you.

Posted 6 years ago

“Efficient, bug-free, intuitive”

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Posted 6 years ago

“I am getting older & need a review of how to generate a new account with password. Can you do that for me?”

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Posted 6 years ago

We're more than happy to help! We were a bit confused whether you were referring to a password for a new third party site or if you were interested in creating a new RoboForm Online Account, so we've included tutorial links for both. For a quick refresher on how to generate a new login, please consult the following tutorial: https://help.roboform.com/hc/en-us/articles/115005861708-Creating-and-savin a-Login If you're in need of a refresher on how to download, install, and create an online account within version 8, please consult the following tutorial for Windows: https://help.roboform.com/hc/en-us/articles/115005962708-RoboForm-8-Windows-Installation-and-Setup For additional assistance, please do not hesitate to consult on our online Help Center: https://help.roboform.com/hc/en-us/

Posted 6 years ago

“I like it and have used it for years. I just downloaded the newest update and I'm disappointed that I no longer have a ROBOFORM Menu bar on my FIREFOX browser. I looked at Options, but don't seem to see how to get it back.”

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Posted 6 years ago

Hi Jodie - RoboForm has been updated to meet the WebExtension specifications imposed by Mozilla in Firefox 57. For more information, please visit: https://help.roboform.com/hc/en-us/articles/115000413812-Why-did-my-RoboForm-toolbar-disappear-in-Firefox-

Posted 6 years ago

“There are three improvements needed. 1. Make the search go through the text in body of Safenotes, not just the title. 2. Make the option to Exclude Similar Characters in Generate actually work. There are too many repeats, especially in longer passwords. 3. Make the editing of Safenotes in the app for Apple iOS so that it shows the line I'm typing on instead of having to scroll to see it.”

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Posted 6 years ago

Hello Vicki, Thank you for your feedback. re: 1, searching inside of RoboForm items is already possible in the Windows desktop version. Click the RoboForm taskbar icon -> Tools -> Search Files. re: 2, Thank you for flagging this, we are seeing the same behavior and this has been sent this to developers for further investigation [Update/clarification: Upon further inquiry, it turns out the "Exclude similar characters" option is designed to exclude certain characters that are often hard to discern when viewed for typing elsewhere. Specifically we exclude the I, O, l, 0, and 1 characters. However, this option will not stop an allowed character from repeating. We will update our documentation to better communicate this] re: 3, on the latest version of the iOS app we were unable to reproduce this. If you can submit a ticket at https://www.roboform.com/support to give us more information we would be happy to try and assist.

Posted 6 years ago

“I like to have my password right there, and not have to search for them. The new action of having to log in each time is not favorable, while it may only take a few minutes it allows tracking and logging of my activity which I do not like and it is an extra step. I do not like the fact you cannot still use the Window's 10 format.”

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Posted 6 years ago

“Works good, gives me peace if mind. Can be cranky filling out forms on android.”

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Posted 6 years ago

“Only four stars due to the fact that its Android version requires clicking twice to bring up the keyboard when searching for logins. This should be corrected.”

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Posted 6 years ago

“quick responses”

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Posted 6 years ago

RoboForm is rated 4.5 based on 1,621 reviews