ROK Accessories Reviews

4.60 Rating 336 Reviews
91 %
of reviewers recommend ROK Accessories
Read ROK Accessories Reviews

About ROK Accessories:

We are an independant jewellers, specialising in contemporary jewellery, watches and eyewear. We opened our first store in 1998 and now boast three stores in the Nottingham area. In 2002 we decided to bring our store's concept to a wider audience and www.rokaccessories.co.uk was launched.<br /> <br /> We are passionate about all jewellery and aim to deliver a complimentory selection of both exclusive collections and the hottest brands on the high street, continuously expanding with new and exciting ranges.<br /> <br /> The atmosphere in our stores is friendly, relaxed and informal, creating the perfect environment in which to shop with ease. Our team are experienced and knowledgable and offer a personal and informed service to customers whatever they may looking for, from a gift for a special occassion to a treat for themselves.<br /> <br /> Whether in store or online, you can expect excellent customer service and an exceptional shopping experience.

Phone:

0115 922 1199

Email:

sales@rokaccessories.co.uk

Location:

61 High Road

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Anonymous
Anonymous  // 01/01/2019
Efficient service
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Posted 4 years ago
I usually opt for larger retailers, I was specifically looking for Joma bracelets, most sites just list the Joma's and don't specify whether they are child or adult bracelets. I wanted to make sure I was ordering the right ones and I stumbled across ROK during an internet search........ they have the adult and childrens Joma's separately making it very easy to choose exactly what I wanted. I hadn't ordered from ROK before and wasn't sure if they came in the little Joma bags so decided to give them a quick ring just to double check. I could not have asked for a better service, whilst I was on the phone the lovely lady said she would make sure what I wanted was in stock, rather than me hanging on the phone she said she would call me back, which she duly did in a few minutes. No sooner had I placed my order online I got a dispatch email and the order arrived pleasantly packaged in a couple of days as expected. I am very impressed by the customer service and the ease of the website and I would not hesitate to use them again. All this service was at a particularly busy period ( Christmas ) definately a 5* service
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Posted 4 years ago
Good and quick delivery and exactly what I ordered thanks
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Posted 4 years ago
Good service and when I ordered online and one of my items was out of stock I received a courtesy call to tell me and this allowed me to chose another item. Thank you very much.
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Posted 4 years ago
The fact it came in time for a Christmas gift
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Posted 4 years ago
Very pretty bracelet and necklace set.
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Posted 4 years ago
Lovely item, came just in time for Christmas, thank you
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Posted 4 years ago
Items came very quickly - The joma "A Little Bracelets" are FAB-U-LOUS - Great Service
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Posted 4 years ago
Very happy with the service I received
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Posted 4 years ago
Easy to use website and prompt delivery
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Posted 4 years ago
My order was late. My item was the wrong colour. My phone calls and emails have been ignored. Will never use this company again!
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Posted 4 years ago
Very good service and very happy with packaging and delivery.
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Posted 4 years ago
The products were delivered in perfect condition. Excellent value and perfect gifts. I called to amend an order and my request was dealt with professionally, efficiently and excellent customer services. I will definitely be ordering from ROK again in the future.
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Posted 4 years ago
Seems to be a good quality product
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Posted 4 years ago
Have now ordered twice off you for nomination charms and although both were in stock when I ordered had an email from first order and telephone from second orde to say they had not been in stock and the last orde which was for xmas won't be delivered on time, would be better if you just stared out of stock
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Posted 4 years ago
I was really pleased with my bracelet & it arrived in super time...
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Posted 4 years ago
Kept me informed of what was happening with my order. Items in stock were delivered promptly.
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Posted 4 years ago
Although having to wait longer than expected before my nomination link was sent out, once it was dispatched I received it the next working day as promised. I've ordered twice now and both times the order has been received within the timescales promised. I also find it easier to view the links on offer than that on the Nomination webpage.
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Posted 4 years ago
Excellent telephone customer service, very friendly polite and helpful. The postage and packaging was second to none, the pack flat Gift boxes and tissue paper etc is absolutely excellent. Keep up the good work.
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Posted 4 years ago
Bought this charm for my girlfriend for our first Christmas together and very pleased with it also it came with a nomination charm tool which is fantastic :) thank you so much
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Posted 4 years ago
ROK Accessories is rated 4.60 based on 336 reviews