Romwe Reviews

2.1 Rating 199 Reviews
26 %
of reviewers recommend Romwe
2.1
Based on 199 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Live Chat

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Romwe 5 star review on 3rd September 2022
Cloie
Romwe 1 star review on 21st April 2021
Anonymous
Romwe 1 star review on 30th October 2020
Medhya
Romwe 1 star review on 30th June 2020
A
Anonymous
Anonymous  // 01/01/2019
I ordered on November 29th, it's now December 19th and my order still hasn't arrived. I was unable to contact anyone at Romwe. How disappointed my granddaughter will be on Christmas. Bah humbug!
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Posted 3 years ago
I placed my order and it said it was supposed to come on the 16th of December now it is the 19th. So I tried to track my package on romwe’s site and the site refreshed and my orders DISAPPEARED I am so upset. They f***ing stole my money. I hoped they wouldn’t be the scam they were known to be. I was a COMPLETE IDIOT. Romwe, f*** you, you’ve lost yet another customer.
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Posted 3 years ago
My order was estimated to come on the 20th mind you, I ordered on the 1st. So I used another parcel tracker app and now it's estimated to come on the 5th of the next month. The customer service is absolute trash so good luck trying to contact an actual human being as it is a robot. Emailed them and have not received a response. Would recommend 0/100 although clothes are much cheaper at the end of the day you'll want your money back and spend a little extra on a legit company/website
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Posted 3 years ago
Ok so I get it, Romwe can have a bad return system but for me it has overall had a pretty decent place to buy stuff from. I have ordered 2 different orders from Romwe so far. My first order was about $12 dollars, and it was PERFECT! I got free shipping and I got my order within 7 days, which was fast for just some free flat rate shipping. My next order was over $50, and I had some issues, but it was pretty fair overall. Since I spent over $20, I got free standard shipping (which should be faster than the free flat rate shipping I got before) but it actually took MUCH longer than my last order. I actually got so worried because on the track page you can go to see where your order is, my package hadn't moved in 10 days. I got ahold of costumer service and then they gave me the UPUS tracking number and all ended well. The service was great for me, they respond to my concern within less than 24 hours. I ended up getting my package 1 day before the estimated delivery time so, it was ok I guess. I also had 2 products that I was worried about when I received my order, it was a shirt and pair of pants. the shirt was tight on the top of it and the pants I ordered were TERRIBLE. but other than that my experience with Romwe was great.
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Posted 3 years ago
LMAO i issued a refund because these idiots gave me a broken item, a week later they banned my account.
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Posted 3 years ago
I placed an order exactly a month ago and since then I haven't received any response. It say it's still processing. They don't reply to your messages and emails nothing. They are liars , I want my money back 😭 don't use it you guys I repeat don't even think about using that company...
Romwe 1 star review on 30th October 2020
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Posted 3 years ago
This company is not a scam but unethical none the less. They ordered a t-shirt from my friend Eric Pigore's website and he shipped it to them and they stole the image and are selling it on their website. They can't even make up their own images they have to steal them from good American companies.
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Posted 3 years ago
They never sent me my order and they stole my money. They never refund me. SCAMS! Don’t waste your time and your money!
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Posted 3 years ago
Customer Service Representative, I am emailing you with concerns of a recent order I purchased from you. In March of 2019, I ordered many clothing items from your online store. I had never heard of this site before but, it seemed reliable. The issue that I had was that I had to wait at least two months before I received my order which seemed to guarantee a faster delivery. Once I received my clothes, I could tell right away that the quality was not what I was expecting. The website made it seem that the clothes were of quality and would fit to size. I would just like to know if there was something that may have happened to my order? Sincerely, Marca Herron
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Posted 3 years ago
I set up an account but before I actually placed an order it was already making promises like discount and such that did not show up. After I decided not to order I started getting their emails and clicked on unsubscribe which of course the emails kept coming. That and their 7-24 customer service has never been on when I was at the site. So just be aware it is terrible from top to bottom and I would not trust it if I were you.
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Posted 3 years ago
First of all Laura Wells wrote a review and in the review she gave the number for Romwe customer service. PLEASE DO NOT TRUST THAT NUMBER. It is a lie and who knows she maybe a fraud just like them! Know, I ordered some items from this website for my daughter. I most admit, I did received the items. But, some of them was too big for my daughter. We went on there website to contact customer service and all we got was the run around and bull. Anyhow, we read the policies and follow the instruction for return. All we wanted to do was return the items and get a smaller size. We send the items back with FedEx to the location they provide us on there website. To make a long story short, they never refund us our money. We didn't get to exchange the items. We got confirmation that they received the package we sent them. Its been over a month and we got no reply from them. We email them and they kept telling us to check our points because, the refund may have been credit to the point system they have. Well, that is a LIE!!! There chat system they have to assist there customer is a bunch of BULL!!! BIGGEST SCAM!! And I am not gonna stop here because, we did our part as the consumer, it's not fair be treated this way.
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Posted 3 years ago
I still receive my order I order on July 9 and didn’t get it but when I did talk to someone they say I put the wrong address but they put the wrong address and I’m still waiting on my order like really Me.Ellison
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Posted 3 years ago
I can see by the price of their products they do not pay their workers much. I love their clothes, but I do not want to order from them anymore.
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Posted 3 years ago
ive ordered form romwe twice and so far I’ve loved all my products! so i am confused as to why most of these reviews are negative, kinda spooked to keep ordering from them now.
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Posted 3 years ago
i have not gotten my items yet and it has been 4 months
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Posted 3 years ago
I just ordered my package on Romwe. The total was 142.41 including tax I got free shipping tax was 10.17 and I got 0.99 on assured protection and if my package was lost they would reship for free. At first it seemed really sketchy you would think that if the quality was good the prices would be higher but from videos and review the quality sounds good and the prices were low, but after seeing bad and good reviews I decided to purchase something. Why did I give five stars? although I haven't received my package yet but not only was so adorable and the clothes were modeled and set up. The measurements seemed perfect, and I can't wait to get my package. One review I saw was how they changed the arrival date so my current one is: about July 21 so about 14 days (2 weeks) Maybe I should start a blog then I can talk about a lot of stores :). So far I am 100/100 trusting Romwe. Ill update and if I make a blog ill update so you can read my full and entire review and show the expectation and reality. So ya so far from the expectation and the review I read and the website and videos LOOKS GREAT.
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Posted 3 years ago
ROMWE is garbage. They use child labor which I didn’t know prior to pitching. Their sizing is weird. Clothes just don’t sit right and they don’t let you post any negative reviews.
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Posted 3 years ago
Still waiting (2 weeks now) for a refund on returned items. Customer service is a robot. Good luck trying to get a hold of someone to get money back for items you bother sending back.
Romwe 1 star review on 30th June 2020
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Posted 3 years ago
everything
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Posted 3 years ago
What a joke, I am warning you now DON'T USE ROMWE! I now think that this is a scam to bad I didn't notice till now. I am a 14-year-old kid, I got my mom to help and we ordered back in April and it's now June. They say its an "incomplete address' we called Canada Posts and it's correct! Romwe put the wrong address and we can't even contact them! They're "customer service" takes you to a blank page so all we can do is email, we can't even call. I spent $60 on all of that and I don't even know if I can get it back now and I'm honestly really sad. Trust me and learn from my mistakes, just because it's cheaper and people say its not a scam I believe it is and I am NEVER using it again. I used zaful multiple times and it works so you can try that website out too. Moral of all this: DONT USE ROMWE IT IS A SCAM CANT GET MONEY BACK!!!
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Posted 3 years ago
Romwe is rated 2.1 based on 199 reviews