Romwe Reviews

2.1 Rating 199 Reviews
26 %
of reviewers recommend Romwe
2.1
Based on 199 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Live Chat

Write Your review

Tell us how Romwe made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Romwe 5 star review on 3rd September 2022
Cloie
Romwe 1 star review on 21st April 2021
Anonymous
Romwe 1 star review on 30th October 2020
Medhya
Romwe 1 star review on 30th June 2020
A
Anonymous
Anonymous  // 01/01/2019
The only real reason I'm giving ROMWE four stars is because I have ordered from them before unlike most of you people. They had great service all of the times I ordered (4) and the packages were delivered very fast and without a problem. But on the fifth order which I placed on 2/2, has not come. I ordered Standard Shipping which means it should be here today or tomorrow. But instead, it has been stuck in my U.S. Courier Facility for 3 days. So these are the possibilities; (1) It's going to come very, very, delayed. (2) It's not even coming at all. And after reading all of these reviews, this is what I believe. BUT having good experience with Romwe in the past, I will trust them with my package until tomorrow. Please don't let me down.
Helpful Report
Posted 4 years ago
Omg where do I starts , package still didn’t deliver after 4 weeks , my 3 week processing package can’t be cancelled nor refund and I spent nearly 200 dollars with them I will NEVERRRR order again y’all lost a mf customer sorry not fkn sorry
Helpful Report
Posted 3 years ago
I placed my 11 item order on 12/3 and my tracking states that my order was shipped on 12/4. My package says that it arrived at the United States Local Facility on 12/7 and my tracking has not updated since! USPS is still awaiting my items! I have reached out through the 24hr online chat and was told that the maximum delivery date would be 12/17, it is now 12/18 and I don’t have my package and the USPS tracking is still awaiting my item. I contacted customer service again and they then said the 18th to the 20th is my new maximum delivery date... I’m starting to think I will not be getting my package before my vacation on the 22nd! I ordered these items for my vacation and would not have placed this order if I thought that there was any chance that they would not arrive on time. With no help from customer service, I don’t know what else to do! Edit: Just attempted to contact customer service again and was now told that my delivery date would be the 20th to the 23rd and then the chat attendant ended the chat on me! TERRIBLE customer service!I placed my 11 item order on 12/3 and my tracking states that my order was shipped on 12/4. My package says that it arrived at the United States Local Facility on 12/7 and my tracking has not updated since! USPS is still awaiting my items! I have reached out through the 24hr online chat and was told that the maximum delivery date would be 12/17, it is now 12/18 and I don’t have my package and the USPS tracking is still awaiting my item. I contacted customer service again and they then said the 18th to the 20th is my new maximum delivery date... I’m starting to think I will not be getting my package before my vacation on the 22nd! I ordered these items for my vacation and would not have placed this order if I thought that there was any chance that they would not arrive on time. With no help from customer service, I don’t know what else to do! evening of 12/18: Just attempted to contact customer service again and was now told that my delivery date would be the 20th to the 23rd and then the chat attendant ended the chat on me! TERRIBLE customer service!
Helpful Report
Posted 4 years ago
I never got my shirt that I ordered. I emailed romwe customer service and never even got a email back. I also didn’t get a refund.
Helpful Report
Posted 3 years ago
Best online site I’ve ever shopped on. The quality is magnificent and my shipment came very fast. I definitely recommend!
Helpful Report
Posted 3 years ago
I love the clothes from ROMWE they always on time before the virus happen .. but I just order my clothes and it says it’s gonna get here before May 20 but I was hoping I could’ve got it before May 8 🥺 had anyone order recently if so how long did it take to deliver ?
Helpful Report
Posted 3 years ago
They don’t even deserve one star, i refunded an order and instead of getting my money back they charged me for the order twice, not to mention that after talking to their “customer service” they refunded it once and double charged me on one of my other purchases, still never got my money back & never will. I 100% do NOT recommend.
Helpful Report
Posted 4 years ago
I had placed an order back in December of 2019 and package still has not been delivered, I had texted there "tech-Support" and they said call your local USPS and your neighbors to see if they have it, there is no option to get a refund or replace the item. Very disappointed in Romwe this was my 4th and last time ordering anything from them. NEVER AGAIN!!!!!!!
Helpful Report
Posted 4 years ago
I think any of the positive reviews are bots. I placed an order in December for some earrings through my account on the site. It has never been updated with any information - like the order never existed. I never received anything from them, including shipment information. I emailed them and received a bounce in Chinese. Thank God I paid via paypal. So I submitted a claim against them and lo and behold they responded very quickly through the paypal resolution site. They gave me tracking information and said that my items were delivered on 12/13. Completely bogus. They put the issue back on me and instructed me to contact my neighbors and USPS about the missing delivery. No one stole my cheap earrings...this site is a joke. Beware.
Helpful Report
Posted 4 years ago
If I could give 0 stars I would. This is definitely a scam stay away. I should have done research before ordering, and now I feel like a dummy. Placed an order for bridesmaids robes a few days ago. I realized I had never gotten a confirmation, so I went back on the site to check my order and it said 'processing'. I was like wtf how could it still be processing after 4 days. So I contacted them via the live chat and they said that my order had been delayed because they are worried about fraud and need a PICTURE OF MY ID AND CREDIT CARD TO CONFIRM before they process my order. As soon as they said that I knew this was an absolute scam bc #1 that is BS and # even if there is a remote possibility of that being true, they never contacted me, it took me writing to them to even find that out. I am cancelling the order with my credit card company. STAY AWAY!
Helpful Report
Posted 4 years ago
HUGE RISK OF IDENTITY FRAUD & FALSE CHARGEs Shein and Romwe are both asking me to send photos of my government id passport and credit card, i called paypal and my credit card company they said this is very concerning that an online merchant is asking for such photos. romwe gave me a refund on paypal because i refused, however shein has not given me a refund BEWARE you might not get your clothes or your refund, refund will take up to 7 weeks to post to my credit card from their off shore accounts
Helpful Report
Posted 5 years ago
Absolutely love everything i get from here!
Helpful Report
Posted 3 years ago
I loveee that people left pictures of the products and everything is extremely affordable! With that being said I ordered some items. I placed my order on April 16 and It has been processing for 3 weeks now !!?? It did say processing would take 4-6 days because of the whole pandemic right now but it didn't say weeks! I emailed them and got NO REPLY. I then got on a live chat with someone and then after that they decided to ship it.
Helpful Report
Posted 3 years ago
I ordered a few items on April 16th it is now a few weeks later and my order still says processing!?! I contacted them but haven't gotten a reply! I spent around 63$ and Im starting to think its some kind of scam.
Helpful Report
Posted 3 years ago
Romwe is an overall decent website to shop on. They have super aesthetic looking items from clothing, jewelry, and electronic accessories, to room decor, stickers, and other fun things. There items are on the cheaper side, which can sometimes effect the quality of the item. So, if you’re looking for a website with affordable items, have fun shopping on Romwe! But... if you’re impatient and want tour packages to arrive quickly, maybe find a different site. Romwe is definitely known for having slow shipping. Even for those who buy express. I ordered from Romwe once and it was towards the end of January. My items arrived close to Valentine’s day (2-4 weeks). I was tracking them everyday. If you didn’t know, Romwe ships their packages from a warehouse in Hong Kong, which is one of the big reasons it takes so long to arrive. I bought 2 shirts, 2 necklaces, 1 pair of earrings, and 1 airpods case. My total for these items came to about $23 and I also had my 10% off discount since I was a first time member. When the items came, they were all very organized, and intact. The shirts looked exactly like they did on the website. I bought one shirt that had a little angel on it shooting an arrow, so I could wear it on Valentine’s day, and another one that said “Florida” on it since that’s where I’m from. Although they looked cute, they felt a lot different than I imagined they would. They felt like a thin towel fabric. It wasn’t too bad though, the shirts are still wearable and quite comfy. I would rate the shirts a 6/10. I also bought a star choker, a necklace that had an angel charm on it, and angel charm earrings to match the necklace. The necklaces chains were super weak, and they both broke within a week of the arrival. I was super disappointed. As for the earrings, the angel charm was a lot bigger than I expected, but not to a point where it’s too heavy to wear in your ear. They’re still super cute, and still in good condition. I’d rate the necklaces a 2/10 and the earrings a 10/10. Finally, we have the airpods case. I bought a lavender silicone case that had an angel charm on the side clipped on to the case. It was super cute, and looked exactly like the picture. The case was a little small on the top part of my airpods at first, but it’s finally fitted properly. I’d rate the airpods case a 10/10. Thanks for reading my review, and I hope it helped you guys in some way!
Helpful Report
Posted 3 years ago
I ordered a hoodie, it was cute, it was on my wishlist for a very long time. so I ordered it. It was brought to me a year later three sizes to small. so I sent it back so I could get a better larger size. they still haven't sent it back. I sent them emails but they never responded. Yes, their clothes are very cute, I would just expect to get them if I bought them. (they didn't give me a refund)
Helpful Report
Posted 3 years ago
I ordered my stuff 2 weeks ago and it hasn’t shipped still. Also they don’t have a estimated delivery time, which is very frustrating! I wouldn’t recommend.
Helpful Report
Posted 3 years ago
This is my first time ordering off ROMWE and it says my stuff is delivered to my mailbox but nothing was there and I tried contacting the company but nothing has Emil-ailed me back and I spent 300$
Helpful Report
Posted 3 years ago
So i am not one to leave reviews, but honestly I love romwe. The clothes aren't the greatest quality and they look different in person than in the picture, but things like bathing suits to phone cases and small stuff like that are pretty cute and definitely worth it. My items took a little bit to arrive but i'm guessing it's because of the virus. I personally was a little nervous to order from this site and thought it was too good to be true, but along with the cheap prices I received my package. I like romwe and I do not understand why people are saying it is a scam, it's wroking great for me. besides clothes lol.
Helpful Report
Posted 3 years ago
I ordered 10 days ago then still have my order awaiting pickup I understand everything is hectic and all but the customer service is absolute trash I left a review on a another site and they reported it for a fake claim even tho I had my order number but whatever I’m never ordering from them again
Helpful Report
Posted 3 years ago
Romwe is rated 2.1 based on 199 reviews