RONA Reviews

Name: RONA
Rating: 1.67

1.7 Rating 366 Reviews

16 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 366 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matthew Aka Inner Bay Renos In Long Point Ontario

Canadian Shopper

Joe

Gustavo G.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a washer in store on May 27th and it is yet to arrive! No communication and I cannot reach customer service I either get hung up on or wait forever and told their system is malfunctioning...”

Helpful Report

Posted 3 years ago

“DON'T BUY THERMOFOIL CUPBOARD DOORS FROM RONA...Paid a lot for my kitchen and after just a few years the thermofoil is peeling at the edges!”

Helpful Report

Posted 3 years ago

“Unbelievable how terrible the customer service. No communication between distribution centre/head office and store. Head office tells you to call the store but no one answer at the store or they cannot help. It has been a month now since I ordered my product and I'm still waiting. I've repeatly call the store and send email to head office. I'm just getting the I'm sorry reply and please reach out to store. Why is the customer doing all the work here?”

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Posted 2 years ago

“I Picked up my order on Midland location. I was served by DAVID S. GUERRA. What a wonderful guy and so professional. He got my order ready on time and put it in my car. He was so courteous, cheerful, and very helpful. I am so glad that he did my order. My order was 3 toilets and they were very heavy. I noticed there was no help for him to lift those heavy loads. He was doing it all by himself. My request to Rona and the Manager: this is not safe, it is a health injury for the staff to lift the heavy stuff by themselves. Please consider giving extra help to the staff when it comes to lifting heavy stuff. Keep the great work, David S. Guerra!!”

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Posted 2 years ago

“Rona stopped seniors 1st. Tuesday of the month discount day. With Covid & our fixed incomes we thank you for your kindness & business savvy.”

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Posted 3 years ago

“Would give -5 if possible. DO NOT ORDER APPLIANCES FROM RONA. tried to support a Canadian company. 0 customer service. They have had our money for months, no dishwasher. 4 delivery dates set up and cancelled, no apology. Wasted hours of our lives on hold to get a snarky ‘do you want to cancel your order’. I want my damn dishwasher. Shameful company, steer clear”

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Posted 3 years ago

“sorry to say..... but ......garbage customer service ! zero follow up with customer they just take your money for appliance but don't deliver them”

Helpful Report

Posted 3 years ago

“worst appliance delivery service ever had in our life, fake promise , literally on phone for hours for 2 hours on hold and then hangup, zero follow up.”

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Posted 3 years ago

“trust me don't ever buy appliances there.”

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Posted 3 years ago

“Purchased 5 appliances, three of which were delivered yesterday, fridge's door has a 3 inch scratch which you cluldnt see in the direct sunlight outside the door. I called the csr as I was told to do so by the store sales rep 6 times 90 mins on hold gor each call and no one answers, left several msgs and no return calls. Traveled 45 mins to the store and was told this is the way. Sonce even the store wouldnt answer the calls. Spoke with the manager and copied him on an email which he has to forward to the appropriate person. The reply I got was that they are busy. I want to return all and try elsewhere. not sure what do do at this point. Absolutely disgusting.”

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Posted 3 years ago

“Most horrible company and worst customer service ever, called twice first time was on hold for 2 hours and second time for almost an hour to get a hold of an agent to see what the heck is going on with my order and still no answer. They didn't even answer our email inquiry. This is the first and last time to deal with this horrible and incompetent company. No customer service and care for their customers. It's easy and fast for you to take a huge amount of money from our account instantly but very difficult for you to answer what's happening with our order.”

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Posted 3 years ago

“They are collapsing from COVID, insanely long lines, not cancelling orders, taking weeks to process a simple can of spray paint they have already in the store!! Insane.”

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Posted 3 years ago

“Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will.”

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Posted 2 weeks ago

“I am furious. I spent half an hour trying to reach out to the Burnaby Rona store. I called every single possible llne mentioned including the Manager, Asst Manager, Operator (not listed), electrical, plumbing, paint, seasonal, contractors, install, appliances etc. No one answered even the manager or asm or operator. It is wonderful that Rona can turn down business so easily. If you don't want business, are too busy or making too much money you should say so rather than waste my time. Really disappointing you can't answer a phone - none of the departments.”

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Posted 3 months ago

“Inconsistencies --my mother bought a nice Xmas decoration and sent it early to me and my 4 other siblings. She bought them online and sent them. Every other sibling got the batteries included with their gift except me. My mother was so embarrassed as she was assured that none of her kids would have to go out and spend 15-20$ on batteries as they would, of course, be included as a complimentary gift considering she dropped over 250$ on 5 separate gifts. And the funny thing is, I am the broke child. All of my other siblings are doing well. So, thanks Rona Victoria staff.....you truly embodied the spirit of a Xmas character..... .SCROOGE. Are you guys really that hard up you can't throw in some batteries? Please re-think your approach to customer service. You all surely need it! And remember, we are all having a hard time with inflation and rising costs....not just you. Really should be quite ashamed if that was the reason they weren't included.”

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Posted 4 months ago

“Rona bad customer service Rona bad customer service Great quality product. Nothing against the product, not trying to be defamatory or hateful, i'm just sharing my experience. I went to buy my product at R O N A, it was supposed to be available, in stock. Talked with a clerk that referred me to an other clerk that never showed up. After 15 minutes of waiting i went home and ordered it online. Rona won’t allow my review on their website. It seems that only good experience can be shared. What a shame”

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Posted 6 months ago

“Don't buy from Rona stons made by delivering. They cheat with prices and get less packed inside the box.They knew nobody would be able to count how many they are delivering to you. I have this situation with them by myself.”

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Posted 6 months ago

“Order 2 items online and was sent 2 incorrect items. Was told to ship them back or return to nearest Rona for refund. Was told for the inconvenience and the hassle i could receive 10% off my next $100 order. I informed the customer support agent i would not be ordering from again and i could sign up with my email online and receive $10 off my next $50 order. This tells you everything you need to know about how Rona cares about it’s customers. After printing the return label I noticed the refund was about $10 less then what i paid. Not sure if this is to pay for the shipping that should be free or some form of processing but it’s criminal. You received my payment and sent me items I didn’t order but still feel entitled to keep some of that said money. Rona is just another company that today doesn’t care at all about it’s customers or the money they spend.”

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Posted 6 months ago

“Absolutely terrible customer service trying to return something. It wasn't purchased at that particular Ron's and I was told in no uncertain terms they didn't sell that product at the store so it would have to be returned at the Rona purchased miles away. Manager who looked like he just rolled out of bed said "no, can't return here". Why does every other chain store let you return to something to their store? Pathetic. I said that I didn't have time to return to other location (for a number of reasons) but they didn't care. Will never shop at this sub par store again. Pathetic way to treat customers.”

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Posted 10 months ago

“John(big,burly guy in the lumberyard) at Forest Lawn Calgary location was excellent.”

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Posted 10 months ago

RONA is rated 1.7 based on 366 reviews