“In short: Paid for tiles 12 days ago. I contacted after 8 days as hadn’t received a delivery date confirmation. ‘Will look into it and call you back’ not a word. I called them again - yes we have the tiles but you can pay an extra £130 shipping or we will give you your money back in appropriately 14 days time. Ludicrous isn’t it? EXTORTION, MIS-SELLING, INCOMPETENCE, LACK OF INTEREST IN CUSTOMER SATISFACTION the list goes on. A customer left waiting with no contact/apology/compensatory gesture should never be asked to pay more than agreed after sale!!!!!”
“The staff are rude, unprofessional and verbally aggressive. I was given an estimated delivery date, surprise surprise my order did not arrive. I rang a spoke to Donovan, I could not find the order number straight away, I was shocked when Donovan huffed, he huffed again when I struggled with the order details, when I asked him to please stop huffing, he denied this aggressively and then put me on hold! He kept me waiting 10 minutes. I rang back and spoke to Sam, I explained what had happened, he defended Donovan and told me I was lying, he put me on hold too! I then had Lorraine ring me, I am guessing she might be a manager, she accused me of swearing at her staff, being aggressive, I could not get a word in edgeways, when she eventually calmed down I was given a chance to speak. I now understand why the staff are after speaking to Lorraine. Apparently I should receive my order this week w/c 7th of August, it should have been the week before. Do not question estimated delivery dates as you will be met with a aggressive response. If I do receive my order this week I will never order from this cowboy company again”
“Sent away for roofing torch it was not working sent it back took 30 per cent of my other for restocking and had to pay for sending it back lost £80 do not use this company cowboys frank ford”
“Only a small order of 13 dry verge and 2 ridge end caps but they got it the wrong way around and the ridge caps were the wrong ones so after being told the right order would be sent out after at my cost I returned the others they could not send the right end caps even though I gave them the part number as it apparently was ordered wrong .They have sent the 13 correct dry verges in a half empty box but would not send end caps I wanted (£4-98 each).
If you use this company and order is not correct and you get Sam Horley or especially Karen Dunkley to sort it out book a beach holiday did a big hole in the sand and bury your head you’ll probably see those 2 down there”
“They took my order but the items came from rubber4roofs and all three packages were incorrectly addressed. Tuffnells the courier are terrible and the third package was left outside a block of flats without a signature”
“Avoid at all costs!
This is the worst experience of a supplier that I've ever had. Site needs reporting to trading standards and taken down, too many victims are being exploited by this company. (evidence from other reviews with similar experience)
Absolutely disgraceful.”
“Absolute terrible service - if i could leave a 0 star review I would.
Sent me the wrong parts AND missing integral parts including the instructions - misleading website confirming items in the kit but they arn't!!! completely left out my guttering.
Tried to clear this up amicably but aftercare service disgraceful - they will not REFUSE a refund even though i clearly am eligible by their policy (received 2 days ago)as they say my parts were cut specifically and they ignore my requests for the things i have purchased. I ordered a 3.5 x 3.8 kit and they suppled 2.5m lengths that dont even go around my roof! THIS IS A ABSOLUTE JOKE - I am reporting to trading standards.
They claim a 4 star feefo rating but it doesn't let you add a rating on there these guys are cowboys DO NOT TRUST”
“Cladding online?? They don’t answer e mails, the phone or respond to on-line chat. They send you an e mail saying products ready for despatch but they never arrive. Had to cancel order and lost valuable time, absolute shocking. Do not use.”
“Items were very well packaged. As my builder could not do the work for 10 days, I left everything in its original packaging to keep it from being damaged and to prevent some of the smaller pieces from being lost. When the builder arrived we removed the packaging to begin the job, only to find some integral pieces were missing. Contacted "Customer Service" who stated "I'm very sorry but due to the lead time to report missing items I wont be able to arrange replacements. This issue should of been reported within the 48hrs after delivery."”
“Never deal with roofing megastore. When I placed my order they told me 5 working days then I received a email with a delivery date 5 weeks away. Phoned them to be told nothing they can do! Delivery date came and past with no arrival so I called them once again to then be told delivery was a further 4 weeks away, asked for my money back and have been told they do not do refunds so £4000 worth off velux windows and in total nearly four months from order date and my job is still on hold.”
“Incompetent is rife within this company from top to bottom, customer services is the worst I have ever come across.
3 times I was given a delivery date, the first two times it didn’t turn up and they don’t have the decency to email or phone you. I had to do all the chasing.
I tried to add a extra item to the order but was told I couldn’t because it was picked and packed, when it didn’t turn up I rang them and they told me that my order was out of stock. 18 days later having waited in ll day 3 times it finally arrived.”
“Customer service is very poor, abusive discount by Sam
Customer service is very poor. Tey refuse to speak by phone - only by email. Very slow response so if you traying to order something by talking to them - that may take you a week or so.
I did spend with them 3k and I did ask them for discount as I would like to spend another 4k at least - Sam - that was the name of the guy offer me 0.57% exactly discount - discount was the delivery cos, SHOCKING. LOOKING for alternative option now as hey don give a ... about the customers at all.”
“Joke company. Materials turned up in a totally unacceptable condition but because I didn't notify them within 48 hours (is that really a fair amount of time?) They have refused to refund me. I wont give up and I'm making it todays mission to prevent others being scammed by this sad excuse for a materials supplier. Go to your local firm is my advice, I've learned my lesson.”
“I order from roofing megastore on the 01/07-2021 and it was going to take 3-5 days, i was told it would be here on 13/07/2021 - 15/07/2021 i called them on the 13th to check what day it was coming and i was told it would be the 16th and i called on the 16th to check it was coming and i was told it would be 2/3 day's before it would be with me and in the end it come on the 23/07/2021 after I had a number of email from them and i told them i did not need it and i would like my money back and they told me they can not stop it be delivered now this was before the day off delivery. I open it and it was Damage, roofing megastore would not give me any money off so PayPal help me out.
Do not use roofing megastore”
“Shocking, simply shocking, do not use these people no matter what. I ordered 3 translucent roofing sheet which were delivered only to find that they were distorted and damaged. Roofing megastore told me, when I complained, that I must have stored them in the sun and they had become hot and that had lead to the the distortion. THEY ARE ROOFING SHEETS, THEY ARE DESIGN AND WARRENTIED TO BE IN THE SUN FOR 15 YEARS ! .... simple do use these people”
