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Roof Windows 4 You Reviews

4.2 Rating 77 Reviews

75 %

of reviewers recommend Roof Windows 4 You

Company Reviews

Product Reviews

4.2

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01283554755

Location:

Astron Business Park, Hearthcote Road, Swadlincote
Swadlincote
DE11 9DW

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Roof Windows 4 You 5 star review on 18th December 2020

Roof Windows 4 You 5 star review on 18th December 2020

Roof Windows 4 You 5 star review on 27th July 2020

Roof Windows 4 You 5 star review on 27th July 2020

Roof Windows 4 You 4 star review on 30th November 2018

Jonathan Pearce

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit disappointed tbh I payed for a window on the 3rd of June was told it wold take 3-5days And I rang up this Monday and was told it’s going to take 15 days I can’t finished my job until I get this window Will I get contacted when it’s in”

Posted 3 years ago

Hi Paul, Thank you for taking the time to give us this valuable feedback. Firstly, I would like to sincerely apologise that our delivery times weren't up to your expectations & that you were misinformed regarding time scale. I can assure you this isn't our usual practice & we have tried to be as transparent as possible with deliveries during the pandemic but this has proven extremely difficult - which I'm sure you can appreciate. I hope you are now satisfied with your order and that this incident doesn't stop you from ordering from us in the future. Thank you again. Kind regards, Sarah - FAKRO GB / RW4Y Digital Team

Posted 3 years ago

“Long wait, terrible product instructions, but good support from staff.”

Posted 4 years ago

“BEWARE! FAKRO windows may not come as per photographic image. I bought a roof window which arrived to me with two essential parts missing, which on the photo was included. I was told by FAKRO representative, that an image next to the quote is only for illustrative purposes and is not what you will eventually get. Therefore, don't be surprised if the window you are looking at, has the glazing or the handle but when delivered to you has missed a part or two. FAKRO representative wrote to me: "the image you’re referring to is an example image of what the window would look like when installed into a roof" Right now I am puzzled what to do because I received window different to the one I choose. I have an option of returning the goods but for the cost of 25% of the value of the purchase.”

Posted 5 years ago

Hi Mr Malak. We're sorry to hear about your dissatisfaction, and we have tried to explain that the image you're referring to is to illustrate how the window looks when installed with the correct flashing. The first and main image for our products show uninstalled components and represent accurately what will be delivered. We believe its quite clear on our websites when flashings are required to complete an installation, and that flashings are required in order to validate any warranty. Please feel free to contact us directly is you have any more concerns or questions and we will do our very best to assist wherever we can. Digital Manager - FakroGB

Posted 5 years ago

“Placing my order was fine. Logging on to my account after palcing the order was problematic.”

Posted 5 years ago

“A good window but I would have hoped for a faster order to delivery time. Pre-sale support was very good. Fitting instructions were a little ambiguous and didn't match the actual structure of my roof.”

Posted 5 years ago

“I had a damaged piece in my roofline box ,you wouldn't replace and charged me a extra £36 for a new one.even though I spent £1700 with you”

Posted 3 years ago

“We are disappointed that the money for our roof window blinds has been taken out of our account but we have had no correspondence from the company telling us when we can expect them to be delivered. The delay in getting the blinds is holding the completion of our job up”

Posted 3 years ago

“you asked for review when I hadn't even received the product, which by the way took an inordinately long time to arrive, with no word from you to explain the delay.”

Posted 3 years ago

Hi Mr Bates Please accept my apologies on the delay in delivery. While we strive to deliver asap to all customers in this case our service did not meet the high standards we set ourselves. Some delivery times are delayed due to the current restrictions and we're putting systems in place to improve notifications when this becomes an issue. I hope you'll return to RW4Y if you need our products or services next time. : ) Dave RW4Y Digital Team

Posted 3 years ago

“The Fakro Sales people were not very knowledgeable about the products, the so-called partners are not interested in selling the product, the installation instructions take a lot of deciphering.”

Posted 4 years ago

Hi there, Thank you for taking the time to leave us this review. As with all anonymous feedback, we cannot access any order details so I am struggling to investigate what happened with this one I'm afraid. Please feel free to contact us at digital@fakrogb.com so we can give you some more detail regarding your order. Thank you again. Kind regards, Sarah - FAKRO GB / RW4Y Digital Team

Posted 3 years ago

“One of my blinds arrived pierced. I complained, but never received a response. The blinds were extremely difficult to fit, 1 full day for each. I will never buy these again if i have a choice.”

Posted 4 years ago

Hi Tania, Thank you for bringing this to our attention, we have now flagged this with our Customer Service department and they are investigating it. We have also sent you a private reply with an alternative email address to send it to. Kind Regards, RW4Y

Posted 4 years ago

“I purchased a blind for our roof window: https://www.roofwindows4you.co.uk/prod/arf-colour-group-ii-manual-blackout-roller-blind-in-053”

Posted 4 years ago

“I don't know where to begin. Accepted my order of a product that they didn't make any more - took me a month of waiting and several emails to find this out. I chose an alternative which eventually came and I had a problem fitting it and I made them aware of this inside of the return period but it took them so long to respond to emails, by the time I got the answer, it'd passed the return period and they refused to take them back. Avoid this company at all costs - use an alternative. You've been warned!”

Posted 2 years ago

“I am still waiting for my goods to be delivered weeks after I ordered and paid for them”

Posted 3 years ago

Hi John, We are sorry to hear that you have received your product later than expected. Our standard delivery times for stock items are 3-5 working days. For non-stock items, the estimated delivery time is 15-20 working days. This estimated delivery time is not guaranteed and due to the current global situation, we have been experiencing some delays. We apologise for any inconvenience caused and trying our best to improve the service. Thank you, Georgia

Posted 3 years ago

“I’ve not received them yet after 3 + weeks I was told 2-3 days before I purchased them”

Posted 3 years ago

“Have had no communication with regards to our order which was over two weeks ago, before we found ourselves in this lock down situation. Having called Fakro was abruptly told by a rude customer assistant that they are short staffed and that products cannot be shipped over from Poland due to the restrictions. When questioned why we were not communicated this she rudely said I should have seen it all mover social media! I’ve parted with £260 for a specialty blind with no apology email or explanation of the delay. If essential services such as supermarkets can email all their customers to keep them informed, I’m really disappointed that we were told anything. Very poor customer service and rude staff.”

Posted 4 years ago

Hi Bhavna, Thank you for taking the time to leave this valuable feedback. I would like to sincerely apologise that you felt our service wasn't up to your expectations. As you placed your order on 19th March, 3 working days before the UK went into lockdown & the majority of our staff were furloughed, it was just not feasible for us to contact all our customers to inform them of the national situation. We made every effort to publicise our message on social media and on our website. Your delivery arrived with you on 29th April, 29 working days after the order was placed which I'm sure you will agree is satisfactory during a worldwide pandemic. Thank you again. Kind regards, Sarah - FAKRO GB / RW4Y Digital Team

Posted 3 years ago

“Rubbish description of product, terrible wait and delivery condition. Abysmal policies that make returns impossible and bordering on illegal in conjunction with the poor description.”

Posted 4 years ago

Hi there, Thank you for giving us this valuable feedback! As you have remained anonymous, we cannot access any order details so I am struggling to investigate this issue I'm afraid. Please feel free to contact us at digital@fakrogb.com so we can give you some more detail regarding your order. Thank you again. Kind regards, Sarah - FAKRO GB / RW4Y Digital Team

Posted 3 years ago

“Very poor delivery experience and quality of blind not at all worth the money. Barely fit properly”

Posted 5 years ago

Hi Emma. Really sorry to hear you had problems with your blind. Please feel free to call us if we can help on 01283 554755 or you can email directly to sales@fakrogb.com any time. Fakro GB Digital Team

Posted 5 years ago

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Roof Windows 4 You is rated 4.2 based on 77 reviews