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Iown Reviews

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Iown 5 star review on 28th August 2021

Iown 5 star review on 16th August 2021

Iown 5 star review on 9th July 2021

Iown 5 star review on 6th July 2021

Iown 5 star review on 6th July 2021

Carlos Sakamoto

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an woman’s Seiko “Automatic” watch from Creation Watches. I received it fast and it seemed to be new. This particular style had not been available for years from Seiko or other stores. I had purchased the same watch in 2005 from another brand named store and it worked great for about 12 or 13 years. The fact that this style watch had no longer been available should have been reason to question my purchase but I was so happy to find it. It was approximately the same price I paid for it originally. Bad decision. It never worked as it should. As an automatic watch, winding the watch is unnecessary. The watch keeps time by moving your arm. I keep my watches on at night also. This watch from Creation Watches NEVER keeps time automatically. I have to wind the watch daily in order to keep it running. I contacted Creation Watches about the issue and all they advised me was to thump, shake, or tap the watch hard. Didn’t fix fix the problem. I not sure if this watch is original, a copy or a watch that never worked as it should and was returned. My advice is to be very suspicious of purchasing a watch from this company that is no longer available in the regular marketplace.”

Posted 3 years ago

Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally.

Posted 3 years ago

“I am very disappointed with the purchase of a Seiko watch I made on this website. The reasons, in brief, are as follows: (i) when I made the purchase of the watch, the website did not (and does not) explicitly warn me that shipping the watch by DHL was going to incur an extra cost for customs; and. (ii) I finally had to assume a customs cost to receive the watch of 89.25 euros, when the cost of the watch was 176 euros; that is, in the end I had to pay more than 50% of the cost of the watch advertised on the website. It is obvious, therefore, that if I had made the purchase in any of the many establishments in Spain where the watch was advertised at a discount, I would have obtained it cheaper and without so much hassle.”

Posted 3 years ago

Dear Jajuaz, Sorry for any inconvenience caused. We always try to give the best service to our customers. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Prudencia a los que comprais desde España (Aduanas, precios ya no son tan competitivos en algunos modelos y elevado riesgo de extravío). Tras 40 días de espera por un reloj valorado en 31 euros nadie sabe dónde está. Lo he reclamado en dos ocasiones y me piden paciencia, que siga esperando. Vaya sensación de impotencia. Voy a reclamar el importe a través del seguro de la tarjeta del banco. Me arrepiento de haber comprado en esa tienda.”

Posted 3 years ago

Dear Francisco, We sincerely apologize for the inconvenience caused. We have raised an enquiry with our courier partner, will inform you immediately once we get any updates from them. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“ATTENTION: in the FAQ is written "both methods of shipping are safe, and require acknowledgment of receipt of package by the recipient". THIS IS NOT TRUE! according to the French Post office, the tracking number given by creation watches is not a delivery against signature, even in periods outside Covid. Tracking shows that my package has been delivered but I haven't received anything and haven't signed anything. I wasted my money and can't do anything. Création Watches does not offer me solutions or even a commercial gesture ... Bad experience.”

Posted 3 years ago

Dear Eliaces, We sincerely apologize for the inconvenience caused. We would like to inform you that we have raised enquiry with the courier service. Once we get any updates from them we will let you know. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I order a watch a week ago and they never send it.”

Posted 3 years ago

Dear Hernan, We have send your package with tracking number RT174112832SG. You can track your package from below link. https://www.singpost.com/track-items We sincerely apologize for the inconvenience caused to you. Due to the CORONAVIRUS situation some orders may be delayed in transit. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“My watch stopped working after only 4 months. I thought a new battery might help, but it didn’t.”

Posted 3 years ago

Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“It us now one week since Creation Watches said they had dispatched via DHL my order for a Seiko SNP159P1. DHL report having been notified of the impending item to be sent but still have not received it. And Creation Watches no longer respond to emails. Appalling customer service.”

Posted 3 years ago

Dear Eric, We sincerely apologize for the inconvenience caused to you. We always try to give best service to our customer. Due to the Covid-19 situation we are facing some technical issues with our system. We would like to inform you that as soon as we received your order cancellation request, your payment has been refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a Seiko SNP159P1. Creation Watches said the watch had been sent DHL, yet on DHL website they report “notification of watch to be sent”. So DHL do not have the watch and Creation Watches have stopped replying to my e-mails. It is now a week since the watch was ordered. Appalling customer service.”

Posted 3 years ago

Dear Eric, We sincerely apologize for the inconvenience caused to you. We always try to give best service to our customer. Due to the Covid-19 situation we are facing some technical issues with our system. We would like to inform you that as soon as we received your order cancellation request, your payment has been refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I never received the product, the tracking number says it was delivered but doesn't say if it's my home or not so I think it's a scam, the site refuses to help me and sends me back to the post office, which it sends me back to them, very easy for them to deceive the buyer and you won't be able to do anything about it! The site clears customs by giving a tracking number which is false, there is no proof of delivery. They do this on purpose to reply once every 2 months by email to save time. UPDATE: 9 months later they say they did an investigation but never got back to me, no refund, no proof of receipt because i never signed anything this is a scam, the other comments are bogus”

Posted 3 years ago

Dear Clement, As per our investigation your watch has been delivered in France on 12 February 2020. Our shipping team has advised to coordinate with your local postal authority. You may also track the status of your article through below link here: http://www.singpost.com/ We thank you for your understanding and apologies for the inconvenience caused Best Regards, Sally

Posted 3 years ago

“Your DHL Express shipment with waybill number 2373656003 from REDSOL PTE LTD is arriving in the country. There is import duty/tax due on your shipment. The amount is EUR 57.00”

Posted 3 years ago

Dear Jan, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Sorry for any inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Not sure how reliable any of these positive reviews are. I paid for a watch that showed as In Stock. Waited for over a week until I was eventually told actually the watch is not in stock, website was eventually updated to show Out of Stock. They tried to offer me another watch instead, as if i would suddenly want a different watch worth 1k AUD. Eventually got my money refunded, and then all of a sudden the watch changes to back 'In Stock'. Highly unprofessional business, would not trust these guys with any large purchases. Stick to smaller purchases or choose another more reputable business that knows how to actually manage their inventories. There are plenty other better alternatives out there. Buyer Beware.”

Posted 3 years ago

Dear Stevan, We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. Currently the model H70605731 you are interested in is not in stock. We are not sure when it will be back in stock, but we do have some similar watches that you can view here: https://www.creationwatches.com/products/hamilton-watches-250/ If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I placed my order and then was sent w dodgy email asking to verify my details and payment card. I heard nothing about my item being dispatched for several days and I’ve had to chase them multiple times. The tracking link doesn’t work and I have no idea when I’m going to receive my item. It was a present so it’s going to arrive too late. I understand there are courier issues due to Covid but what I don’t understand is why it took CS so long to dispatch the order and why their customer service team does not respond to the questions being asked, rather they go on a completely different tangent. Not a good experience and would not recommend them at all.”

Posted 3 years ago

Dear Zohra, We have send your package with tracking number QR 0646 5736 4GB. You can track your package from below link: https://www.royalmail.com/business/track-your-item We sincerely apologize for the inconvenience caused to you. Due to the CORONA VIRUS situation some orders may be delayed in transit. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I have paid the royal mail spedition to have it in Italy they promised me that I was going to have the watch in 4-5 days and it arrived after 2 weeks, don't give them those money”

Posted 3 years ago

Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I am so disappointed with my faulty seiko watch purchased as a Christmas present from Creation watches at the end of December 2019 and the subsequent customer service I have received since. I have sent my faulty watch twice to the Seiko servicing centre in the UK, both times they were unable to fix it. THEY SAID THAT THEY RECEIVE THE HIGHEST AMOUNT OF FAULY SEIKO WATCHES FOR REPAIR AND THAT THESE ARE GREY MATKET WATCHES- DON’T BUY FROM THIS COMPANY. I have sent 38 messages to this company regarding my faulty watch, and I sent a detailed email on 27th July 2020 stating that I want a refund as seiko servicing centre is unable to fix it and have had to wait nearly a month for a refund even though on the 6th August they said that they would give me one. I AM STILL WAITING and have received nothing! They take days to reply to emails and just tell me to wait but never come back with any concrete information or action, I have even asked to be referred to a manager and my request has been ignored. That was 3 days ago. I honestly am despairing at the moment and there is no contact telephone number to speak to anyone directly. I just hope that by writing this truthful and damning review that someone contacts me from the company and does something about my refund request!!!!”

Posted 3 years ago

Dear Rosie, We sincerely apologize for the inconvenience caused to you. We have sent you an email to please contact the service center to fix the issue since they have changed movement and it should be under their warranty. Watch not working after changes in movement is no longer under our warranty. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“WARNING - You dont get back your money on return WARNING - IF you really try to use the "return and refund" option they are offering on their web-site. You will not get your money back. I did sent back my watch 6 weeks ago. Now they come up with EXCUSES again and again, for example: "We apologize for the inconvenience. Currently we are facing some technical issues with our system. Please be assured that your account will be credited in due course. We seek your patience and understanding." So I am not sure I will ever get back my money. And it is ridiculous how much I need to constantly write creationwatch support to get my refund.”

Posted 3 years ago

Dear Klaus, Sorry for any inconvenience caused. We always try to give the best service to our customers. The returned package was yet to receive at our end which took a lot time. As soon as we received it we have refunded from our side, please check at your end. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Watch never showed up, offred 50% refund. Shop elsewhere or risk loosing your money.”

Posted 3 years ago

Dear Dug, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“terrible customer service, no one replied to my emails until after 4 weeks! stay away! pay the extra and be assured you are getting a legitimate watch and have a good experience.... this company is the worst!”

Posted 3 years ago

Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“The Seiko watch I was sold stopped working after three months.!Creation Watches did not agree to a replacement or full refund. This is not acceptable position to leave the customer in”

Posted 3 years ago

Dear Michael, We sincerely apologise for the inconvenience caused. As the watch is under Warranty, you can contact to any Registered Seiko Watch service centre, nearest to you. You can also send the watch back to us for repair. We always do best from our side to satisfy the customer. We have also sent email regarding this issue, pleases check. If you have any query contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“2 meses esperando, vamos a devolver el pago. No recomiendo pedir nada aquí”

Posted 3 years ago

Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Fianlly after two weeks I received the refund. Thanks!”

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. On our part we do everything possible to make the entire experience smooth. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

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Iown is rated 4.3 based on 1,752 reviews