Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Questions

Metrics

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same problem import duty levied on my watch of extra £40.00 NOT GOOD! At this stage of the process it’s to late to do anything about it. I think you need to be clearer in explaining how extra costs could be incurred it’s not enough to say we can’t do anything about it you need to point customers to Royal Mail if their import duties are less than dhl At the end of the day you are up against amazon on price and service this lack of clarity spoils the whole experience.”

Helpful Report

Posted 5 years ago

Dear Chris, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. If you do not want to pay the custom taxes, you can refuse the delivery once we get watch back to us will refund you soon. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“This is an amazing site. Low prices with an excellent customer service BUT....Due to customs taxes, you might end up paying more than necessary. So, if you are from Spain, CW is not for you. I just paid nearly a 40% more in customs taxes. Not happy.”

Helpful Report

Posted 5 years ago

“I agree with many of the previous purchasers. There is no mention on the shipping cart page that the customer is expected to pay additional import fees. When I raised this following delivery, I was told the website mentions this. Yes it does but not where a customer is likely to see. This should be made clear on the shopping cart page. This was a present for my Uncle and then I had to pay an additional £30, which made the present more expensive than I had wanted to spend. I would not recommend purchasing from this site as there is no transparency and customers are allowed to believe the price seen is the price paid. Reading the very similar reviews makes it apparent that the website is not clear and should NOT deceive customers in this unscrupulous manner. Product fine but business integrity is negligible. Stick to UK dealers, where you know exactly what price you have to pay.”

Helpful Report

Posted 6 years ago

Dear Daniel, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We do not want deceive the customers and we always try to give best service to our customers, we regret if any inconvenience caused. Regards, Sally

Posted 6 years ago

“I bought a Orient watch in last November and it arrived at portuguese customs at early december and stay there until February, 28. I have to paied 40% of watch price as tax. Really bad experience... Not to repeat... The only good thing is the watch.”

Helpful Report

Posted 6 years ago

We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website.

Posted 6 years ago

“They declare that shipment to my country should take up to 15 days. I understand that there may be some delays on the way and this is not shop's fault, but the way they have tried to solve the situation is not good enough for me. First of all - they declare that cheaper postage option is trackable. Well, that's half of the truth. In fact only the so called limited tracking is possible - you can see when the watch was sent and when it arrived in country of destination. Nothing in between. After probably a month of waiting i decided to e-mail them. They said that they are going to email Singapore Post and ask what is happening with my package. And that went on for another half a month. After few e-mails I sent to them and getting an answer "We e-mailed Singpost..." i got the information i should call the Postal Service of my country and ask if package arrived. PS of my country said no, so i e-maild CW once again and they said they will e-mail Singpost again. I've waited for a couple of days and then I wrote an e-mail where I said that either they undertake a firm steps to solving my situation(for example: sending a new watch, getting some answer from SingPost about where the watch is at the moment, refunding my money) and I threatend them with using my PayPal Buyer's protection(I advise you to use PayPal). The package suddenly arrived in my country(and I know about this beacuse I kept on checking package's tracking number not knowing if it's worth anything). It's been 3 days since the package arrived. I still hadn't got any e-mail from CT with apologies, I am not even hoping for some recompensation anymore. The watch has minor defect of it's mechanism that is common for this watches after waiting for few months to be sold and I am going to get it warranty reparied at Seiko certified service. I hope the Certificate of Guarantee is valid(it has the sellers stamp and the date of sale). I am very sad about CreationWatches behavior with this transaction and I am probably never going to purchase anything from them - unless the Certificate of Guarantee of my watch turns out to be valid and it will be profitable to pay for some decent delivery company(FedEx, DPD). I ordered another Seiko watch from some Japanese store at the same time - it arrived in ca.15 days, full tracking, original packaging, got the all documents and even a discount for next transaction. Learn from them Creation Watches!”

Helpful Report

Posted 6 years ago

We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We apologies for late delivery, will take care in future purchase and try it never happen again. You can check serial number is on the back side of the watch and please filled the warranty by yourself.

Posted 6 years ago

“Bought a watch for £119 thinking it was cheaper than buying in the U.K, only to be hit with a £34 duty bill. Worked out not so cheap. Lesson learned.”

Helpful Report

Posted 6 years ago

Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. P.S. In future, we recommend you opt for Royal Mail shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty.

Posted 6 years ago

Iown is rated 4.3 based on 1,752 reviews