Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Good prices, wide choice of watchs and non custom fees i's you take slow shipping :) My second watch and vert happy !”

Posted 2 years ago

Dear Quentin, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Great folks with friendly service. They shipped my Seiko watch fast. Thank you.”

Helpful Report

Posted 2 years ago

Dear Mark, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Nice company, serious, fast and with great great service-”

Helpful Report

Posted 2 years ago

Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“I ragazzi sono straordinari, puntuali e precisi. Il servizio clienti è ottimo. Al prossimo acquisto. A presto”

Helpful Report

Posted 2 years ago

Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“A reliable store with very professional staff. Prices are acceptable ... for my budget :))) The customer service is very good and the delivery: perfect. 5 stars all around. Thank you guys”

Helpful Report

Posted 2 years ago

Dear Sorin, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“I was very happy with the service. Right the way through the process. Buying the watch was easy. Delivery was quick. The watch is is perfect condition. Would definitely be looking on the site again if I decide to buy another watch.”

Helpful Report

Posted 2 years ago

Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Hi Raul > > The watch (60th birthday present for my husband) arrived safely yesterday. It was a seamless and smooth transaction from purchase to arrival of the watch. I was initially reluctant to purchase from overseas however, I would definitely do it again from this site. In fact, I will let my dad know as he would like to purchase a watch from overseas too. We are so restricted with what we can purchase in New Zealand – and so far away that it causes a bit of stress wondering if the product will turn out to be OK and in fact, even turn up! > > DHL were amazing too – they kept in constant contact re where the product was during its journey. > > Thanks Creation Watches and DHL for a smooth process! > > Teena”

Helpful Report

Posted 2 years ago

Dear Teena, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“CreationWatches is a serious and fast sales site in the exchanges by email, in particular thanks to Raul and Vanya (both reactive and courteous people). The order was received after 11 days instead of the 3 to 4 weeks advertised for sending by standard post, so very fast from Singapore to France in my letterbox. My watch Orient Ray 2 Black is impeccable, with the instructions for use and the warranty filled in with pen and stamp. You just have to know that if you are ordering for the first time, the correspondent (Raul) will send you an email to make sure that it is indeed you who placed the order. Then the rest goes very quickly. It would be nice if CreationWatches would systematically send us the tracking link for the package once it has actually been shipped. I recommend CreationWatches and will be back to order more watches, especially since the prices are so great!”

Helpful Report

Posted 2 years ago

Dear Christian, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Ich habe scho zwei Uhren hier gekauft und bin sehr zufrieden mit meinem Kauf. Die Uhrensind in einwandfreiem Zustand angekommen und ich genieße es wirklich. Der gesamte Kaufprozess war einfach und mit großartigem Kundenservice. Ich kann CreationWatches.com allen Uhrenliebhabern nur empfehlen”

Helpful Report

Posted 3 years ago

Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“It us now one week since Creation Watches said they had dispatched via DHL my order for a Seiko SNP159P1. DHL report having been notified of the impending item to be sent but still have not received it. And Creation Watches no longer respond to emails. Appalling customer service.”

Helpful Report

Posted 3 years ago

Dear Eric, We sincerely apologize for the inconvenience caused to you. We always try to give best service to our customer. Due to the Covid-19 situation we are facing some technical issues with our system. We would like to inform you that as soon as we received your order cancellation request, your payment has been refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a Seiko SNP159P1. Creation Watches said the watch had been sent DHL, yet on DHL website they report “notification of watch to be sent”. So DHL do not have the watch and Creation Watches have stopped replying to my e-mails. It is now a week since the watch was ordered. Appalling customer service.”

Helpful Report

Posted 3 years ago

Dear Eric, We sincerely apologize for the inconvenience caused to you. We always try to give best service to our customer. Due to the Covid-19 situation we are facing some technical issues with our system. We would like to inform you that as soon as we received your order cancellation request, your payment has been refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“My second watch from Creation Watches. Great price and very fast shipping. Tax collected on checkout, very convenient. Very happy with purchase, can recommend.”

Helpful Report

Posted 3 years ago

Dear Harald, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Molto soddisfatto dell'acquisto, non è il primo che effettuo con la "CreationWatches" e i risultati sono stati sempre ottimi, sia per la qualità degli orologi, sia per la seria organizzazione e cura del cliente.”

Helpful Report

Posted 3 years ago

Dear Aldo, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I am so disappointed with my faulty seiko watch purchased as a Christmas present from Creation watches at the end of December 2019 and the subsequent customer service I have received since. I have sent my faulty watch twice to the Seiko servicing centre in the UK, both times they were unable to fix it. THEY SAID THAT THEY RECEIVE THE HIGHEST AMOUNT OF FAULY SEIKO WATCHES FOR REPAIR AND THAT THESE ARE GREY MATKET WATCHES- DON’T BUY FROM THIS COMPANY. I have sent 38 messages to this company regarding my faulty watch, and I sent a detailed email on 27th July 2020 stating that I want a refund as seiko servicing centre is unable to fix it and have had to wait nearly a month for a refund even though on the 6th August they said that they would give me one. I AM STILL WAITING and have received nothing! They take days to reply to emails and just tell me to wait but never come back with any concrete information or action, I have even asked to be referred to a manager and my request has been ignored. That was 3 days ago. I honestly am despairing at the moment and there is no contact telephone number to speak to anyone directly. I just hope that by writing this truthful and damning review that someone contacts me from the company and does something about my refund request!!!!”

Helpful Report

Posted 3 years ago

Dear Rosie, We sincerely apologize for the inconvenience caused to you. We have sent you an email to please contact the service center to fix the issue since they have changed movement and it should be under their warranty. Watch not working after changes in movement is no longer under our warranty. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I live in Leeds and ordered the DW-290 on 03/07/20, it arrived today 23/07/20. I chose free delivery, it came we'll packaged (inc. manual, tags and stamped warranty booklet, new and I also did an authentic check on the watch, which it is! Very satisfied :)”

Helpful Report

Posted 3 years ago

Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Never received the watch, shipped to wrong country and now they are unresponsive”

Helpful Report

Posted 3 years ago

Dear Jag, Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the CORONAVIRUS situation some orders may be delayed in transit. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“They cheated us by giving papers in watch n broken watch sayng it is original n of combo box inside was broken”

Helpful Report

Posted 3 years ago

Dear Customer, We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. We hope for your kind understanding. Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Shocking company to buy from. Do not use. Terrible customer service. I waited 2 months and then to add insult to injury was asked to pay £18.27 customs charge when it says FREE POSTAGE.”

Helpful Report

Posted 3 years ago

Dear Jakki, As per our tracking system your shipment has arrived to your postal destination. Could you please check with your nearest local post office? As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We have no control over this. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Watch didn't arrive on time. Customer survice replies to their e-mail very slowly. Watch mechanisme is shaking inside and makes strange noise. You have to pay a custome fee on watch arrival. All return charges have to be covered by a customer. Do not reccomend to buy anything from this retailer. When you summarise the charges, then you will understand that it's much cheaper to buy the watch on a high street!”

Helpful Report

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“the first time I feel cheated buying online. very bad experience. delay of 2 and a half months and I still do not receive the order. don't buy. when everything goes well there is no problem but as something happens ... it is shown that they do not have technical equipment. little communication. don't buy.”

Helpful Report

Posted 3 years ago

Dear Jesus, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews