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Iown Reviews

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

UBI Crescent,
iowN
Ha'il
88809

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Carlos Sakamoto

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience of returning a watch and waiting for refund seems to be very similar to others who are fighting for refund. I’m emailing back and forth with a person from customer service called Sally. Two weeks, over twenty emails sent and still no refund. Advice for others: avoid this unreliable company! Creation Watches kept the watch back as well as my money! Its a scam. I will keep posting reviews updating you all on my experience dealing with them. Hopefully it can warn other people from being scammed.”

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a lot time. As soon as we received it, we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I ordered a watch 4 days ago, and after that, I asked for a cancellation order and refund. The order was not shipped yet. I am trying to contact the creationwatchs.com in order to cancel my order and be refunded without success. I have sent so far 10 emails asking, I left messages via Facebook chat, I tried to contact them via phone all the numbers they are on the website are not available. I had good feedback from a friend about your service but I am having a desperate experience so far. Hope this situation resolves quickly”

Posted 3 years ago

Dear Michael, Sorry for any inconvenience caused. We have noted your request for order cancellation, will refund you soon. We do not have phone support,communicate via emails only. If you have any query please contact us on contact@creationwatches.com Best Regards,Sally

Posted 3 years ago

“I received my watch promptly however problems started when I had to return it back. I was requested to send some photos of the watch and wait for further instructions, which I did. After a few days writing back and forth I finally received the approval and instructions as to where I could return the watch. I sent it back as per instructions.I received confirmation from Australian Post that the watch was received by Creation Watches a week ago. I emailed Creation Watches saying that I still have not recived the refund, to which they replied and confirmed that they received the watch and will issue a refund soon. After a few days I emailed them back again saying I still have not received any refund, its been a week now since they received the parcel and on the website its written they issue refunds within 24 hrs. from when they receive it. This time I received the email saying that they have not received the watch and will issue the refund once they receive it! So I emailed them back with a screenshot of website from Australian Post confirming that the parcel was received by Creation Watches a week ago and they confirmed with me that they received it! Im still waiting to hear back from Creation Watches.I think that the whole process of returning the watch is appalling and I hope this company is not a scam and I will receive my refund asap. Otherwise will be taking the matter further.”

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. On our part we do everything possible to make the entire experience smooth. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a lot time. As soon as we received it, we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I received my watch promptly however problems started when I had to return it back. I was requested to send some photos of the watch and wait for further instructions, which I did. After a few days writing back and forth I finally received the approval and instructions as to where I could return the watch. I sent it back as per instructions.I received confirmation from Australian Post that the watch was received by Creation Watches a week ago. I emailed Creation Watches saying that I still have not recived the refund, to which they replied and confirmed that they received the watch and will issue a refund soon. After a few days I emailed them back again saying I still have not received any refund, its been a week now since they received the parcel and on the website its written they issue refunds within 24 hrs. from when they receive it. This time I received the email saying that they have not received the watch and will issue the refund once they receive it! So I emailed them back with a screenshot of website from Australian Post confirming that the parcel was received by Creation Watches a week ago and they confirmed with me that they received it! Im still waiting to hear back from Creation Watches.I think that the whole process of returning the watch is appalling and I hope this company is not a scam and I will receive my refund asap. Otherwise will be taking the matter further.”

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. On our part we do everything possible to make the entire experience smooth. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a lot time. As soon as we received it, we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I've been waiting for this item for over a month, but I haven't received it yet. There is no reply to my email and I will get my money back by using some method.”

Posted 3 years ago

Dear Ohchul, We have send your package with tracking number (LT108356816SG). You can track your package from below link: http://www.singpost.com/ We sincerely apologies for the inconvenience caused to you. Due to the CORONA-VIRUS situation some orders may be delayed in transit. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Never received the watch, shipped to wrong country and now they are unresponsive”

Posted 3 years ago

Dear Jag, Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the CORONAVIRUS situation some orders may be delayed in transit. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a Tissot watch 2 goddamn months ago. I live in belgium and it appears customs seized it for being counterfeit. My last 3 emails have had zero response from creation watches. I advise anyone to look elsewhere. It is not worth your time.. In my case i received a letter stating i have the option to have it being destroyed or i might even be held accountable... I never experienced such bad customer service.. Be warned!”

Posted 3 years ago

Dear Marvin, Sorry for any inconvenience caused. We always try to give the best service to our customers. We have refunded from our side, please check at your end. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I made two orders with you on the 5th of last month my goods arrived here in Denmark didnt hear anything from my post company , wrote a few emails to you , you said i had to get in touch with my post company , which i did, they say my goods are being held at customs (dont know why ?) so i called them (i mean , i had to do all the tracking aswell , not bloody cool , anyways ive just checked my post company, and it says my goods have bloody been returned to you , not good service at all ,after i get either my goods or money back (quickly,,) i will not be doing trade or recommending youre site to any of my freinds again like i have in the past 😠 VERY LAME CUSTOMER SERVCE”

Posted 3 years ago

Dear Wezzy, We sincerely apologise for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. As the delivery was unsuccessful, shipping team has sent the package back to us and we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Nunca me llego mi compra”

Posted 3 years ago

Dear Mildred, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“They cheated us by giving papers in watch n broken watch sayng it is original n of combo box inside was broken”

Posted 3 years ago

Dear Customer, We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. We hope for your kind understanding. Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Shocking company to buy from. Do not use. Terrible customer service. I waited 2 months and then to add insult to injury was asked to pay £18.27 customs charge when it says FREE POSTAGE.”

Posted 3 years ago

Dear Jakki, As per our tracking system your shipment has arrived to your postal destination. Could you please check with your nearest local post office? As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We have no control over this. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Watch didn't arrive on time. Customer survice replies to their e-mail very slowly. Watch mechanisme is shaking inside and makes strange noise. You have to pay a custome fee on watch arrival. All return charges have to be covered by a customer. Do not reccomend to buy anything from this retailer. When you summarise the charges, then you will understand that it's much cheaper to buy the watch on a high street!”

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“the first time I feel cheated buying online. very bad experience. delay of 2 and a half months and I still do not receive the order. don't buy. when everything goes well there is no problem but as something happens ... it is shown that they do not have technical equipment. little communication. don't buy.”

Posted 3 years ago

Dear Jesus, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Watch never turned up, creation refused to give refund despite acknowledging that somebody else somewhere else had signed for it.”

Posted 3 years ago

“Ordered a watch on the 15th March and there has been no sign of it. Tracking number which was provided does not work. Charged for a product, which I have never received. Many attempts to get a refund all ignored. I suggest you avoid this company if you would like to actually receive your goods.”

Posted 3 years ago

Dear Will, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a watch from CreationWatches, waited 2+ months and it still didnt come. They dont reply to my emails.”

Posted 3 years ago

Dear Juric, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I believe they are a scam company. I’ve been exchanging emails since 18 March and finally come to the realisation I’ve been had. If you are considering purchasing from creation watches then do yourself a favour, set fire to your money. The outcome is the same but you will avoid large amounts of stress and frustration until you realise you’re a mug. If you are still considering using them, please do get in touch with me and I’ll sell you some fresh air from Yorkshire. It will arrive with you the next day post free and with no packaging to help the environment. I’ll employ sally and Vanya to deal with your rage emails once you figure out you’ve been robbed. They are really very good.”

Posted 3 years ago

“Ordered a watch from creation watches, paid extra for postage and was told it would be with me soon. After about 50 days of it will be with you soon emails, I was promised a refund. Still no refund and now they won’t respond to emails. Their emails are usually vague and contain no information, just words like soon and due course but even these have stopped. I’ve accepted my money has been stolen so please do yourselves a favour and avoid this dishonest company like the plague.”

Posted 3 years ago

Dear Andrew, Sorry for any inconvenience caused. We always try to give the best service to our customers. We have initiated the refund process, it will credited in due course. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a watch for £97.00 and just had to pay £45.00 import duty to dhl to get it in to France as it was sent from Singapore , be very careful you need to search this site to find any mention of this ,,,,,,very very unhappy ,,,,would not recommend to anyone , Julie Coster.”

Posted 3 years ago

Dear Julie, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a watch end March and paid via Paypal. Today, May 7th still no watch. Communication with Creationwatches is poor and getting straight answers is even more troublesome. Sure, covid19 delays worldwide shipments however the parcel got lost after being dispatched from Singapore on April 4th, as there aren't any tracking updates after that date. The local postal confirmed they didn't receive the parcel yet CreationWatches expects customers to keep on waiting. For what. Customer Service, satisfaction...customer first isn't their priority. When all goes well you're good to go, when you need them to sort things out....well, you're left on your own. Keep that in mind when you buy from CreationWatches.com”

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. Please be assured, it will reach you soon.Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

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Iown is rated 4.3 based on 1,752 reviews