Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,704 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,704 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and great shipping”

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Posted 2 years ago

“Although it took a few weeks for the rug to arrive, every time I contacted your company about the order my email was answered very quickly and the person answering had thoroughly investigated where the rug was at the moment and let me know the status fo the order. I appreciated their help. The rug arrived yesterday and it is beautiful.”

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Posted 2 years ago

“The ordering process was straightforward and easy. Also it was nice speaking with a real-live person. The automated phone answering systems are not very friendly and turn me off.”

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Posted 2 years ago

“Excellent quality of rugs. I bought 4, but have only opened 2. They’re high quality, color, & best I’ve ever bought online. I can’t wait to open the other two when I’m ready. And, on sale.”

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Posted 2 years ago

“User friendly website!”

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Posted 2 years ago

“Rug is great. I wish that I would have been notified of an estimated ship date so I wouldn't have had to keep checking to see if it was on the way yet.”

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Posted 2 years ago

“Associates were extremely helpful with my order! I made a mistake and they were quick to assist and help me get it corrected. Much appreciated! The delivery took longer only because we live in the NC mountains and deliveries take longer!”

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Posted 2 years ago

“So helpful! Thank you!”

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Posted 2 years ago

“Customer service is very helpful and attentive.”

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Posted 2 years ago

“I really love the bright colors of my new rug. The rug looks beautiful in my kitchen. The only problem I have with RugsDoneRight is I specifically asked the person I spoke to online if this rug was washable and she told me that it was. When I received the rug I found out it is , in fact, not washable. I am very disappointed I was lied to but I am keeping the rug because it is beautiful.”

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Posted 2 years ago

“Easy website to use/find items. Checkout process easy. Communication good, with exception of directions for tracking item which were just a little bit confusing.”

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Posted 2 years ago

“A very nicely done website; easy to narrow your search to find rugs that are contenders! I have also been chatting with a customer support person about a rug not on the website. She has been very helpful! I value that she is touching base with me so I can get all the information to pick the "perfect rug"”

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Posted 2 years ago

“Very helpful customer service.”

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Posted 2 years ago

“Very pleased with service. Got 2 samples ( smallest size available but still 3 feet round) back in November to compare colors, and company took both back at their cost to return when I ordered the larger one I needed, knowing I needed to wait til Feb. to get the product. Good customer service, when I called I got a knowledgable person.”

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Posted 2 years ago

“I rarely take the time to comment on my purchases (2many) but this rug deserves my time. It is simply amazing. I’m so happy with it that I bought a second one for the desk area. I looked at about 50 rugs ( in person ) and this rug won me over. I bought all my bedroom from RH and those rugs cost 3k … this one is a fraction of the cost and it’s beautiful and amazing. I doubt anyone will be unhappy. Read the description and measure your area.”

Rugs Done Right 5 star review on 22nd March 2022

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Posted 2 years ago

“I ordered samples . I am so happy that I did because the rug would have been to dark.”

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Posted 2 years ago

“Elizabeth answered every question I had and followed up on my order. I absolutely love the rugs and would certainly recommend Rugs Done Right. Thank you, Carol”

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Posted 2 years ago

“Safavieh Clearance Cambridge CAM152A Spa Blue 5'0"x8'0" - Rectangular Rug is good quality and lays flat at corners. Should last many years if cleaned professionally.”

Rugs Done Right 5 star review on 19th March 2022

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Posted 2 years ago

“I ordered this rug so long ago that I literally forgot that I ordered it and now they are asking me to write a review before I have received an order I would now 5 months or so later have cancelled. So I am a strong do not recommend.”

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Posted 2 years ago

“The two small expensive rugs we purchased had flaws from the beginning and the one that is used the most has developed many more snags that are unsightly for the price we paid. Very disappointed.”

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Posted 2 years ago

Rugs Done Right is rated 4.2 based on 2,704 reviews