RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,191 Reviews

97 %

of reviewers recommend RugStudio

4.9

Based on 3,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a rug in May. Waited much longer than expected for its delivery in late June - only to have it arrived dirty and damaged. We refused delivery and sent photos - asked for expedited replacement. Here it is mid July and we were just told that it will likely ship at the END OF JULY! which will place delivery in early August! Enough said - you be the judge.”

Helpful Report

“Lost the 20% code that was promised. DOesn't work on any of the rugs I was going to order. GOt duped into sharing my email address for nothing.”

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“The chat responses were disconnected with what was actually on the web site. Alot of back and forth with the chat people.”

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“There aren't any discounts on the rugs that interest me.”

Helpful Report

“We bought several rugs in a remodel process at our house to replace several older10+ years old high quality rugs. The quality is okay. This rug is less than half the weight of the rug it replaced. The rug looks nice in our living room. My wife is happy for the time being. I do not think that the quality of materials or workmanship will stand up to high traffic and 4 kids very long. HOWEVER, that is not my main problem with this rug. The main problem is the way that rug studio and the manufacturer drop shipped it to me. When I ordered, I thought that I could order online and drive to the store (5 miles from my house) and pick it up. I quickly found out that online orders are not related to the physical stores. The rug arrived by UPS about 2.5 weeks later. The plastic package was worn through on the edges and the stitching was torn on the exposed edges of the rug. We did not even unroll it at the time. I called to get a return authorization - the rug studio rep was nice but it was a cumbersome process to get a return authorization from the manufacturer (rug studio did not take the responsibility). A couple weeks later we received another rug from the manufacturer. It was packaged exactly the same way! Again, the corners were rubbed through the plastic - just the stitching was in slightly better condition (dirty and only slightly frayed). The rugs that we ordered from another vendor were double bagged and came in perfect condition. Why can't this manufacturer spend a dollar or two extra and double bag it? This would save the vendor a lot of money in dealing with ruined returns and annoyed customers that feel that the cost vs. benefit equation is not computing correctly... I should have driven to the store and then loaded it in the back of my truck. I could have been done in less than 1 day. Instead, it was almost a 2 month ordeal. I may have had a different experience with the store. We are still not happy about frayed stitching and dirty edges. We just don't feel like going through the return process again over it at the moment which is a pain.”

Helpful Report

“The people I spoke with were polite and helpful. However, that you have a Karastan catelog filled with items that are not available is misleading and a big waste of time. After having spent days making my decision on a rug, I was informed a week later that it is not available. Entire lines are sold out, but show available on your website.”

Helpful Report

“I ordered a sample swatch. I should have been advised that the actual rug was discontinued. Why send a sample when I can’t get the rug? What a waste of my time.”

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RugStudio is rated 4.9 based on 3,191 reviews