RugStudio Reviews

4.9 Rating 3,178 Reviews
97 %
of reviewers recommend RugStudio
4.9
Based on 3,178 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read RugStudio Reviews

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous
Anonymous  // 01/01/2019
Large selection and good prices Delivery was prompt. Customer service was personal and fast to answer my questions
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Your representatives were very helpful with my order including sending additional images from the manufacturer. They were also helpful assisting with the return of my order (unfortunately the colors didn't work for the project). I look forward to using RugStudio in the future. Thank you.
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I was originally told there were a couple in the warehouse & it would ship right away. Then it was delayed because of availability & it would not ship until end of Nov . But then it came earlier than expected. So a short delay .
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the chat was very quick and the representative responded very quickly
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The prices were great. Customer service was outstanding but unfortunately the rugs I received were much darker than the picture and I was disappointed with the quality. Definitely not as described but this is the first time that has happened. Be aware it’s costly to send them back.
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So far I have had a good experience.. Very helpful
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Good - Pat was helpful and informative. Got the information I needed.
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Delivery was quick! So no complaints about service. The carpet product had bumps in it that took weeks to get out.
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Courteous sales people, fast shipment. Would order from them again
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Have not placed an order yet but customer service was very helpful
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I've been chatting online and its been very helpful and rewarding.
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good and prompt
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Received my rug very quickly. I was a little disappointed that the colors were not as bright as show in the photograph.
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Very good!
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I’m very happy with my Rug Studio experience. My rugs arrived in a timely manner and were of nice quality and had been packed well for shipping. Thank you!
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Please stop sending me rug ads. Nice rug, but picture was not accurate. One would think you could get this right.
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Chat service was great, quick to response.
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I will shop here again as I really like the selection and prices.
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I was pleased with service, they seem responsive and wanting to help, in anyway they are able. Mary
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helpful chat attendants
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RugStudio is rated 4.9 based on 3,178 reviews