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RugStudio Reviews

4.9 Rating 3,191 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received 2 of three rugs although they told me I was shipped 3 rugs. I wasn't sure what happened. Several weeks later the 3rd rug arrived. I love them though!”

“Rug looks like something I picked up at menards. Doesn’t lay flat and has a very rough texture. Pad is in 3 pieces and wrinkles up Would like to return it but movers threw bag away”

“Katie was great - excellent customer service. Thank you!”

“It was just fine. Great selection of rugs.”

“Excellent! Katie was very helpful; efficient with quick responses. Much appreciated!”

“Five stars! Ordered the rug, was delivered in a short amount of time and really love the rug, colors etc. It is just what I wanted. I had a previous order a few months back for a different rug but it was different colors and pattern then what was on the website. Return was easy and they arranged for pick up. Would order again! Cynthia”

“My rug was delivered 2 days earlier than expected. The quality is excellent and the online photo is a true representation of the rug I received. I will ofer from you agsin.”

“This rug won’t stop shedding. Can’t use regular vacuum on it.”

“We love the color and feel of the rugs, however, the larger rug sheds a lot.”

“Everyone was very helpful. They answered my questions quickly and friendly.”

“I am very pleased with my order. The rugs look as good in person as they do in the pictures. The ordering was easy and my order arrived quickly. I highly recommend Rug Studio”

“My experience ordering from RugStudio was fantastic. My rug shipped out almost immediately and I’m very happy with the product. I would highly recommend purchasing through RugStudio and plan to purchase from them again and again in the future.”

“Love my rug! I have 2 of them! Beautiful”

“Great experience with customer service”

“great! Katie was very helpful and answered my questions quickly”

“Perfect rug at a great price. The free pad was a bit disappointing. The email said I had to sign for the package so I stayed home for 2 days waiting for the delivery. One day the pad came, no signature required. The next day the rug came, no signature required.”

“fast and efficient@!!@”

“Great! Service was helpful”

“Quick and efficient”

“The rug is good quality and it came quickly -very happy!”

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RugStudio is rated 4.9 based on 3,191 reviews