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RugStudio Reviews

4.9 Rating 3,189 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,189 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!”

Helpful Report

“Very nice rug for the price!”

“Customer service was excellent and we are very happy with our purchase.”

“Beautiful, very hsppy”

“The service I received was excellent- above and beyond actually! I described something I’d seen that was out of stock and the salesman went to work looking for a comparable rug. Within a half hour he emailed me a picture and description of one I liked even better! It arrived just days later. I am thrilled with how it looks in my dining room.”

“Great rug ,good packaging,quick shipping”

“Easy to use website, items delivered as promised and wrapped very well. Great job!”

“Love my rugs !!!”

“My experience with Rug studio was excellent, I have purchased In the last two months a large bedroom rug for my new home, plus several small entryway rugs. Customer Service was excellent i.e. one could actually speak to a person on the phone without a long wait. That’s unprecedented for a Sales website experience, at least for me. Good job done by all that I had contact with at Rug Studio, and I would not order a rug from anywhere else online.”

“This is one of 2 orders, bought the 2nd with Becky b/c the first was such a success. She’s great!”

“★ ★ ★ ★ ★”

“Rug Studio was truly a pleasure to work with. Your order follow up was excellent. The rug that was ordered had a suggested arrival of July, 2024, but actually arrived in March. Everyone is very pleased with the quality of the rug, its price and more importantly, it works so beautifully in the space. Your Customer Service people were very knowledgeable and helpful. They were a pleasure to work with.”

“I liked the design. The price was good. delivery was fast. The negative (so far) is that I am not happy so far with the "shedding" of the rug in the more trafficed areas, particularly the dark gray / black area. It is almost like it is shedding. Maybe with a little initial ware is will stop. I hope.”

Hi Paul, we are thrilled to hear that the price and delivery exceeded your expectations! Yes, hand-tufted, wool rugs are the worst offenders when it comes to shedding. The breaking-in process can take anywhere from a few days to a few months depending on the foot traffic it gets and the amount of vacuuming you give it. I would be happy to extend your RA by a few weeks in case you decide you want to return it. However, most customers find that if they give it the TLC it needs, they end up with a treasured piece to last for many years. Thank you!

“Smaller Rug I ordered will not lay flat on the floor, I am not satisfied with that purchase, would like to return. Pat card”

Hi Pat, thank you for reaching out. I do show we sent you return instructions. I'm glad to hear the larger rug is working well for you. Thank you!

“I had previously order this rug through Lazy Boy. They failed to deliver it 5 months later. I was able to find same rug for over $100 less on Rug Studio AND I received it in less than 2 weeks. I would def recommend purchasing from Rug Studio.”

“I found Rug Studio about a year ago and it's the only place I buy rugs from now. The customer service people are very responsive and helpful. It's great to be able to "buy" samples and then return them for a refund. I don't live near a good rug store now and can't imagine how I'd choose a rug on line without samples. The rugs I've purchased have arrived quickly and are well wrapped. We're very happy with our purchases and recommend Rug Studio.”

“Good selection, quality and amazing customer service!”

“Everything I order from you is discounted or backprdered. Not happy with your company. Why do you have things that are unavailable.”

Hi Susie, I show you have placed 4 orders with us, all of which shipped in 1-2 days with the exception of your most recent order which does show a backorder date of 1-2 months on our website. We try very diligently to alert our customers as to the real lead time upfront, so we do apologize if you missed this information. If you would like for us to look for an alternative for you so you don't have to wait, please let us know. Until this rug is ready for shipment, your card will not be charged. thank you!

“There is a crease down the center with no color. It looks so cheap!”

Hi Hilary, I am so sorry to hear you are not satisfied with your rug. I don't see that you ever contacted us regarding a return or a replacement. If you would like to pursue replacing your rug, we would be happy to see if a claim can still be opened at this time. Please call at us 800-796-8890 and we can walk you through the process. Thank you, Rugstudio Returns Team

“The rug and pad are fantastic and rug studio constantly kept me up to date on manufacturer shipping delays.”

“I saw a Karastan rug I loved on Pinterest and did some research to find the best price. The RugStudio had the best price of all the websites I went to. The ordering was easy and the shipment was quick. Very impressed!”

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RugStudio is rated 4.9 based on 3,189 reviews