Runwaysale have a Customer Happiness Grade of E. Customers love their customer service but are unhappy with their returns process and refunds.
“
Quality clothes, very low price on branded clothes, fast shipping it takes less than 5days to receive your order, Natasha she is so great always helpful with my queries and my returns
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- Shalati Linah Makhubela
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Awesome price! Awesome product! Excellent services! Would recommended it to anyone.
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- Danelle
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I had to return an item that was too small and the process was completely painless! I have bought from Runway Sale since 2015 and recommend them to everyone. Great products, great price, great service.
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- Kerry Pretorius
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I've been buying from my runway for the past 6 years and never had a problem. The delivery and quality of products is always on point
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- Basetsana Marumo
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Simply the best. Great deal, great service and prompt delivery!
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- Nzali
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Best shopping app, prices are extremely low, for branded items, returns you lose 60 bucks but delivery takes 3 to 4 days very fast.
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- Matlhatse thole
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Bought a Scotty bag. It was not an original. The leather on handle and sides was rubbing off by second use. This happen inwith a month. Had a problem a year ago with returns, so I just wasted R400 .
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- Anonymous
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Your perfumes are knockoffs worst of all you don't except returns of your watered-down perfumes...ofcourse!!
Very disappointed if I could rate you a 0 I definitely would
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- Ntombi
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I have been waiting for them to respond to me about my refund for over two months
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- Anonymous
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Clothes sizes do not match local sizes. Low quality goods whenever at low or lower costs. More than a month and I am still waiting for my refund. No apologies for all the inconvenience. Would give a zero rating if it was possible.
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- Anonymous
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Their return policy states that refund take 3-5 days yet I have been waiting since.
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- ""
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I thank you for the best service ever as my first order experience.
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- Nyiko Mashimbye
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I have never been so satisfied with customer care service like runway sale, every time I call I get the best service ever! Keep up the good work Yoh!!!
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- Lola
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The customer service I received from Carla was excellent! She went out of her way to assist me. The products are also exactly what you order.
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- Zelda Marais
